Spent close to an hour with Mike and Jessica from TextHelp regarding Mac and Win “installers,” remembering of course that calling them such is a kindness.
Short story: they feel our pain.
Longer Story: include some sort of instructions to, say, drag the RWG folder out of Downloads and into Documents, create manually a shortcut on the desktop. Include their text support phone #.
The actual developers live in Ireland, where things are different. A true installer may be forthcoming someday real soon now. Or not.
On the Mac side, there is a newer version that Mike thinks is more Mountain Lion/GateKeeper friendly. H will be sending updated DVDs both Mac an PC next week.