Domain administrators cannot enroll NetID accounts outside of their domain

Domain administrators can no longer enroll users into a course in a domain that doesn’t include those users in it’s collection. hen entering the NetID to enroll, an error is displayed:

courseenrol.validate.user.not.in.domain

This is being escalated to Blackboard, and we are waiting on a solution.  In the meantime, please contact blackboard@uvm.edu if you need to enroll users in a domain-based course or organization.

Resolved: “My Calendar” module has been turned off

This has been resolved, and the Calendar tool has once again been made available.

Due to a critical bug in the Calendar module, this tool has been turned off.  A fix for the bug is expected in the next release of Blackboard, but a timeline is not available for when this will be patched.

The normal course calendar tools should work as expected.

Resolved: Pronto contacts not listed

Some users have reported that when signing into the Pronto chat application on their computer, they don’t see contacts listed for classes that are using Pronto.

Below are some steps that have been identified as a possible workaround to this issue.

  • Sign into Blackboard
  • Go to the course
  • Click on the Pronto Chat Tool menu item (if this is not there, contact your instructor)
  • Then click on the Go to Pronto link (it may open up a new browser window)
  • Choose I already have pronto account (or, if this is your first time, create a Pronto account)
  • Sign in with your pronto ID
  • Unfold the list of courses you are taking so you can see the course listed there.
  • Start up Pronto on your computer