Tag Archives: Consumer

Winter is a great time to start thinking about your next home improvement project

Posted on by

By Jonah Brodtman, CAP Intern

Next time you’re sitting by the fire, enjoying your favorite seasonal beverage, why not take a moment to start thinking ahead about that roof repair, bathroom renovation, or other home improvement project that you’ve been delaying?

Winter is a great time to start thinking about your next home improvement project. Contact the VT Consumer Assistance Program for questions and consumer help. 1-800-649-2424

It might seem counterintuitive or maybe it’s just not on your mind while there is two feet of snow in your driveway. A few key considerations might make you think twice about further delaying a call to a contractor and getting on their schedule.

In Vermont, contractors and other home improvement specialists are in high demand during the prime building season (summer/fall) and can book several months in advance. So, call now and get on their schedule early.

Thinking ahead to your spring/summer home repair project will help to ensure that you will have enough time to check off every step of the Home Repair How-To Checklist on the Attorney General’s website (https://ago.vermont.gov/home-improvements), including checking contractor registration and obtaining quotes from three contractors.

Planning ahead in the winter months will help to set you up for the smoothest possible project. You may not be able to predict every bump in the road. However, if you do your due diligence as a consumer and start shopping around early, you could set yourself up for less delays, and a smoother experience overall.

For more home improvement tips and information, including energy project considerations, visit the AGO’s website home improvement page. If you have further questions, call our Consumer Assistance Program to speak with our Home Improvement Specialist.

Posted in Uncategorized | Tagged

Called for Jury Duty, or a Jury Duty Scam?

Posted on by

Scammers posing as local law enforcement are calling, saying you missed jury duty and are threatening “serious legal consequences”. They first leave a message for you to call back, visit a website, or schedule a meeting. Next, they may demand payment of a fine and ask for your sensitive personal information. They may claim there is a warrant out for your arrest.

Jury Duty Scam Alert by VT Attorney General issued December 4, 2024.
Called for Jury duty, or...a jury duty scam? -Demands fee payment now! - Requires sensitive personal information, -Claims to be local law enforcement calling, - Threatens arrest or says there is a warrant for arrest. Hang up on unknown callers. Take steps to verify. Ago.Vermont.gov/cap | 1-800-649-2424.

While all these claims are very jarring, hang up and do not pay! Always take steps to verify the legitimacy of unknown officials, using publicly available resources. Connect with people you trust to discuss unexpected, urgent, unsettling, or unknown communications.

For jury duty specifically, know that you would be issued a letter, and you would not receive a threatening call about it, even if you actually did miss an actual jury duty assignment. Also know that, in order to serve jury duty, you first have to be selected through a process called a jury draw that occurs at the courthouse. If you were supposed to serve as a juror, you would have been informed.

When in doubt, check it out. The Consumer Assistance Program is your local Vermont resource for scam prevention information: ago.vermont.gov/cap or 1-800-649-2424.

Giving Season Go-To’s

Posted on by

Giving gifts, whether to friends or organizations with meaningful missions can bring warmth and cheer during this cold time of year. Help yourself and others avoid holiday purchasing pitfalls by slowing down throughout your consumer transitions, taking steps to verify, and reaching out to your trusted community supports when questions arise. Talking about our consumer experiences—the good, the not so good, and the detrimental—can help others make informed purchasing decisions. Here are a few things I have learned:

  1. Give wisely – You can look up charities thoroughly before giving. You can see how they allocate funds and whether giving to them will count as a tax deduction. The EIN of charities are even online so that you can verify the organization exists.
  2. Plan out your online shopping – Always doublecheck the URL (website) is the one you know and trust before proceeding. For new stores, research thoroughly before buying by checking state business registrations, looking up BBB information, and searching for complaints online. Always ask friends for their opinion. All the information gathering will help you make an informed decision.
  3. Avoid fake ads – Just because you see it online, does not make it real. It can be the nicest looking professional graphic design around and it can still be a scam. If you are seeing ads that interest you while perusing the internet check it out on the site you know to be valid. Most sites have a promotions section so that you can see the latest deals being offered.
  4. Watch your “spaving” – That’s spending to save. Do you really need that extra set of doll boots that gets you to the site’s $150 free shipping minimum, or are you just spending more to get shipping (a $10 charge) for free? The same goes for buying bulk products you don’t use or need and participating in “buy more, save more” events (if you spend $100, you get 25% off).
  5. Use store rewards when it benefits you – When you sign up for store memberships with rewards programs, your consumer activity is tracked. The rewards program comes with an incentive for you to spend more to earn more rewards. (Another kind of buy more, save more). Periodically, you receive a coupon or credit representing the rewards you have earned that you can apply toward your future purchase. Store rewards can lead to savings when you use them to buy things for which you have a use.
  6. Pay with a credit card when you can, because credit cards come with built-in consumer fraud protection. A smart consumer spending choice is only charging what you can pay back right away so that you can pay off the amount without incurring more debt.
  7. Always watch out for scams – Scammers thrive during this busy time. When we have a lot going on, we become more susceptible to scams.

During this time of giving and kindness, keep your friends, family and community close, keep talking and you will help each other avoid consumer problems and scams.

If you have encountered problems with the purchase of goods or services in Vermont, you can contact the Vermont Attorney General’s Consumer Assistance Program by calling 1-800-649-2424, or by going to our website at ago.vermont.gov/cap.

Considerations when pursuing energy projects for your home

Posted on by

By Gabriel Taylor-Marsh, Home Improvement Specialist

Looking for a better way to heat and cool your home? Thinking about efficiency measures? Looking to invest in solar panels? Will a heat pump water heater system save dollars and cents?

These are all great questions to be asking. Before you make investments or buy or lease a new system, consider the following checklist when considering energy efficient and renewable energy updates to your home:

  1. Finding and Hiring a Contractor: Like any other home improvement project, consult the existing home repair how-to checklist: If you have questions, call Gabriel, CAP’s Home Improvement Specialist. While connected, ask if there are any complaints about the businesses you are considering hiring.
  2. Promotional Materials: Please read solicitations and advertised claims thoroughly. Ask any and all questions you may have about the claims made and the related product or system. Avoid companies that make deceptive statements. Learn more about greenwashing: https://blog.uvm.edu/cap/guides-available-to-help-consumers-recognize-greenwashing/
  3. Contracts: Read written agreements carefully and ask questions. Find out who is responsible for installation, maintenance and warranties.
  4. Warranties: Find out whether the product will have a warranty. Ask for written copies of warranties and review that labor, parts and service needs are covered.
  5. Tax Credits: Ask if you are eligible for a tax credit. Consult with an accountant or tax preparer first. Learn more about federal and state tax credits:
    -IRS information: https://www.irs.gov/credits-deductions/residential-clean-energy-credit
    -State of Vermont resources: https://tax.vermont.gov/sites/tax/files/documents/TB-45.pdf
  6. Life Span: Ask questions about how long the product or service is covered. What happens if the company is sold or goes out of business? Who is responsible for servicing the product over time? What happens if the business closes? Will you be notified if anything within the business changes, such as its contractors?
  7. Loans: When taking out a loan, consider your monthly budget, compare rates and ask about the application of credits to determine the project cost versus the potential gains.

Below are some helpful resources to review when considering energy projects:

-Efficiency Vermont provides energy efficiency resources, go to: https://www.efficiencyvermont.com/

-The Public Service Department provides renewable energy resources, go to: https://publicservice.vermont.gov/renewables/resources

Please reach out to me directly with any questions you may have: https://ago.vermont.gov/home-improvement-specialist-bio

Ticket Purchasing Guide

Posted on by

By Stella Marcantel

Within the past few years, online ticket scammers have become an increasingly prevalent issue. Regarding inflated ticket prices, counterfeit tickets, and multiple copies of the same ticket being distributed, here are some ways to be an expert ticket buyer.

Avoid Ticket Scams: Be Aware - Third-party ticket vendors can sell the same ticket to more than one person. Understand: Leading ticket websites can sell tickets at a much higher cost than face value. Stay Alert: Scam websites can appear very similar to a venue's legit website. Many times you will not know the validity of a ticket until arriving to the venue. Contact Us: ago.vermont.gov/cap
Avoid Ticket Scams Infographic
  • Be aware that third-party ticket vendors can sell the same ticket to more than one person, making both tickets invalid.
  • Understand that third-party ticket websites such as SeatGeek, StubHub, and Ticketmaster can sell tickets at a much higher cost than face value.
  • Stay alert while on the internet. Scam Websites can appear very similar to a venue’s legit website and may appear at the top of your search as a sponsored website, so always check the URL.
  • Do not use untraceable forms of payment such as Venmo, PayPal, or gift cards when possible.
  • Many times you will not know the validity of a ticket until arriving to the venue.

Vermont’s event vendors have cautioned consumers about fake ticket sales by encouraging consumers to check the latest information with the event vendor before purchasing tickets. The best way to avoid ticket scams is by purchasing tickets directly through the venue you plan to attend.

Contact the Vermont Attorney General’s Consumer Assistance Program by calling 1-800-649-2424, or by going to our website at ago.vermont.gov/cap to file a complaint if you have encountered fraudulent ticket sales.