Smarter Than The Scammer

This week, during National Consumer Protection week, our staff members are opening up and sharing stories of when they were scammed. Because no one is invincible to being #scammed. Let’s keep the dialogue moving, share this post and your own scam stories and lessons learned.

Entangling yourself in a scam to see where it goes, or generally thinking you are smarter than the scammer will lead to loss. I know, because I’ve been there. When I was living on my own far from friends and family, a magazine salesperson arrived at my door. After giving him a glass of water and listening to his dream of winning a contest affiliated with his magazine sales, I reviewed his long list of magazines and I agreed to subscribe. He instructed me to pay with a check or credit card. I knew doing this would give him all my account information and enable him to steal it. Or, I could pay cash. I grinned inside as I realized I had enough cash on hand to complete the transaction, $80. I gave it to him and signed up for four five-year subscriptions. 

When the transaction was complete, he ran out the door waving the pile of cash and barreled into his friend’s car, as if leaving the scene of a bank robbery. I gave him exactly what he wanted—my money without a trace.

Though at the time I was much less savvy than I am now, I, like you, considered myself to be smart and in the know. I was college educated and self-sufficient. Before I was scammed, I had no reason to question the honesty or validity of the seller I engaged with. Thinking back to the incident now, I am awash with shame. I regret my gullibility and naiveté in thinking that a perfect stranger had no ill intent.

Here are my scam lessons learned:

  1. Practice safety first.  Always check to see who is knocking on your
    door by looking through the peephole or out a window before opening the door. I
    was disarmed, because I expected a guest. Had I taken this step; I would not
    have opened the door to a stranger.
  2. If you open the door, it’s fine to
    be kind to solicitors, but hospitality is not necessary. Keep solicitors
    outside and in view of neighbors. 
  3. If interested, get all the
    information and details in writing so you have time to consider and look into
    the offer.
  4. Never pay on the spot.
  5. Never pay for door-to-door purchases
    with cash, money order, bank check, personal check, wire transfer, gift cards
    (outside the merchant’s website), peer-to-peer payment, bitcoin, and any other
    option that is not a credit card or known transmitter.

Once I was scammed, there are more things I could have done to identify the scammer to authorities and prevent others from being victimized:

  1. I could have documented the license
    plate, make and model of the vehicle and reported the incident to the police.
  2. I could have gotten copies of materials
    related to the solicitation, and if he refused, written down the information.
  3. I could have filed a complaint
    with the Consumer Assistance Program so they could alert the public of such
    scams.

Magazine and door-to-door scammers are still present today. At CAP, we most often hear about itinerant pavers that claim to be in the area with extra materials and request payment from you to secure a steep discount. Door-to-door meat sellers, chimney sweeps, and alarm installers have also cold called Vermonters and have taken money without fulfilling orders. The best way to avoid door-to-door scams is to wait before buying. Allowing yourself a waiting period gives you time to check into the company and the offer and to talk it over with others. 

The scam artist hopes that the instilled shame that we “should have known better” will prevent us from sharing our story. Why? Because the best scam prevention tactic that we can all partake in is awareness. This week, I shared my stories of being scammed because I know I am not alone, and I don’t want others to experience what I have. The best thing we can do is band together as a strong Vermont community and fight the scammers by sharing our stories.

Have you ever been scammed? Tell us about it. Share this post and your own scam stories and lessons learned. The best form of prevention is awareness.

Contributing Writer: Crystal Baldwin

Scam Invincible

This week, during National Consumer Protection week, our staff members are opening up and sharing stories of when they were scammed. Because no one is invincible to being #scammed. Let’s keep the dialogue moving, share this post and your own scam stories and lessons learned.

I’ll never forget the first time I was scammed. Yes, there was more than one time. And, though the world might expect that because I have an advanced degree and am now a consumer topic expert that I could never be scammed, I assure you I can. And, I know I am not alone in this. In answering the CAP hotline, I often hear scam victims say “I know better. I’m a [fill in the blank]. I am so ashamed.” I’ve heard this line from professors, financial analysts, doctors, computer programmers—the list goes on. No one is invincible to the scam artist. 

The mindset that we are invincible, however, and that we won’t be scammed is a surefire way to get scammed. My personal fault is that I trust in humanity. Perhaps my Vermont upbringing is at play here. I live my day-to-day life anticipating that those around me do not intend to harm me and that I could trust and rely on them if I needed to. If I extend kindness and honesty, the same will be returned.

Early in my professional career, a colleague and friend got a kick out of “Tickle Me Elmo.” I mean, who didn’t? The commercials showed the squeaky voice character laughing and shaking with great glee. I planned to buy her one for her birthday, but like many prized items, I could not find it for sale anywhere. So, I took to eBay. The site had many listings, some new and some used, all pricey, except one. It was advertised as new and, in the box, and the price was right— so right some might say it was too good to be true. I checked the seller’s ratings and she had 99% positive ratings. I thought that was pretty good. I agreed to “buy it now” as opposed to betting my luck with the auction option and in a few clicks the Elmo was set to be mine. 

After I agreed to the purchase, I got a notice from the buyer that I had to pay with a money order, or cash. I sent a postal money order as instructed and never received my item. I filed a dispute with eBay. The seller claimed, “someone must have stolen it” (My packages were never stolen.) and the item didn’t arrive because I had a “weird military address” (I did not have a military address). My eBay account ended up getting restricted because the seller complained about me for having posted a negative review.  I believe the company has since changed their policies. I asked the Post Office what I could do about the lost money order and package. They told me I could do nothing; I was scammed.

Having never met the eBay seller, I trusted her to fulfill her end of the agreement as I had completed mine. Having the mentality that I wouldn’t be scammed contributed to the reason I ultimately was. I trusted a person on the other end of the internet without questioning her motives or having her prove her intentions to me. Scammers will scam whomever they can. I know now there are several things I could have done differently. We can practice healthy skepticism by asking questions to make informed decisions.

Here are my scam lessons learned:

  1. Question offers that are too good to be true. 
  2. Do a deep dive into online seller’s ratings.  (When I later looked at buyer comments, I noticed others had complained of the same problem).
  3. Before paying, demand proof that the item exists.  One option is having the seller send multiple pictures with a specific word documented next to it.
  4. Only pay for online purchases with a secure and trusted method of payment, like with a credit card or known transmitter.
  5. Never pay for online purchases with cash, money order, bank check, personal check, wire transfer, gift cards (outside the merchant’s website), peer-to-peer payment, bitcoin, and any other option that is not a credit card or known transmitter, like noted above.

Once I was scammed, there are more things I could have done to identify the scammer to authorities and prevent others from being victimized:

  1. File a complaint with the Consumer Assistance Program about eBay’s dispute process and this seller. 
  2. Notify the US Postal Inspector regarding the cashed money order and report the address of recipient.
  3. Report the issue to the police.

Over the years, eBay scams have adapted. The most common eBay scams we hear about at CAP now involve communication outside the eBay site and a demand to pay with gift cards. Others report replying to an eBay email or searching for eBay in a browser and being sent to a lookalike eBay website. Always check the site you are on and take steps to validate it. Never complete the transaction outside of the store website. Always be suspicious if a seller requires a specific form of payment, even if it’s eBay gift cards and it looks like you are on the site.

Have you ever been scammed? Tell us about it. Share this post and your own scam stories and lessons learned. The best form of prevention is awareness.

Contributing Writer: Crystal Baldwin

Stay safe online this Valentine’s Day!

Looking for love online? The Consumer Assistance Program is here to help you make sure that your personal information and money are secure!

Romance Scams

How it works: The scammer creates a fake profile on a dating site or app. They may also initiate contact through Instagram, Facebook, Words With Friends, or Google Hangouts. Then, the scammer strikes up a relationship with their victim, gains their trust, and maintains sustained contact.

Spotting the scam: The scammer spins a story and asks you to send them personal information or money. They may ask you to send gift cards, mail cash, or wire them money via Western Union or MoneyGram.

What to do: End all communications with the scammer. Block the individual and/or report them to the website or app company. Do not send money or reveal personal information such as: social security number, bank accounts, credit card numbers, photo of your driver’s license, etc. If you have sent money or given the scammer access to sensitive information, call the Consumer Assistance Program.

Source: Federal Trade Commission

For more information about Romance Scams, see our blog post from February 2018.

Sextortion Emails

How it works: You receive an email from an unknown source. The message claims that they know your passwords and have planted malware on your computer. They claim that the malware has captured evidence of all your computer activity – including sensitive photos or visits to adult websites.  They threaten to share this evidence with all of your email or social media contacts. The scammer demands hush money in the form of gift cards, Bitcoin, or wire transfers.

Spotting the scam: The message might look generic and have numerous typos. They demand that you respond quickly, maybe within 24 hours. The passwords they claim to have appear to be old or may be log-in information you use for a website.

What to do: Do not reply to the message. Do not send money or personal information. Change your passwords to ensure your online security, especially if a website you use has recently experienced a data breach. Do not click on any links or attachments on the email. Make sure that your antivirus software is up to date.

Adult Website Pop-Ups

How it works: You are visiting an adult website when a pop-up message appears. The pop-up might be flashing or include sound. The pop-up may claim to be “Windows Support” or state that “Your computer may have a virus!” It is designed to pressure the user into a sense of panic. The message might prompt you to call someone for technical assistance.

Spotting the scam: Real computer tech support specialists will never ask you to call them in this manner. The pop-up may demand immediate action, payment, or prompt you to download something.

What to do: Turn off your computer and disconnect from the internet. Make sure that your antivirus software is up to date and functioning. If necessary, you may decide to seek out assistance from a trusted tech support professional.

Remember: some scammers are betting that topics of romance and sex can be sensitive or even embarrassing. Please don’t let these feelings keep you from calling CAP to get help! The reality is that we regularly hear from consumers who have been affected by these scams. Pick up the phone and give us a call if you feel you may have been scammed: 1-800-649-2424.

Contributing Writer: Madison Braz

Content Editor: Crystal Baldwin

Long-Term Care Facilities: A Consumer Guide

Which long-term care facility is right for you or your loved one? It can be difficult to navigate this decision, but the Vermont Attorney General’s Office hopes to provide some help.

Together with the Department of Disabilities, Aging and Independent Living (DAIL), we’ve released a new consumer guide called “Comparing Nursing Homes, Assisted Living Residences, and Residential Care Homes in Vermont.” The guide lays out the primary differences between nursing homes, assisted living residences, and residential care homes in Vermont, including:

  • how facility-types are defined and who is eligible to be a resident;
  • restrictions on the level of care the facility can provide;
  • facility staffing requirements;
  • allowable discharge practices; and,
  • when the State may grant a facility a “variance”—or waiver—from governing rules.

Key Differences Between Long-Term Care Facilities

As explained in depth in the guide, there are three types of long-term care facilities in Vermont:

  • Nursing Homes provide skilled nursing, rehabilitation services, and 24-hour health services.
  • Assisted Living Residences combine home, health, and supportive services while promoting self-direction and resident independence.
  • Residential Care Homes provide room, board, personal care, medication management, and some nursing “overview,” but are restricted in the level of care they can provide and generally do not provide full-time nursing care.

There are restrictions on who may become (and remain as) a resident at assisted living residences and residential care homes, but not nursing homes.

Need to report a concern?

This guide also provides contact information for reporting concerns about long-term care facilities.

Adult Protective Services
1-800-564-1612
To report abuse, neglect or exploitation of a resident in a long-term care facility. Also contact the police & the Attorney General’s Medicaid Fraud & Residential Abuse Unit.
Attorney General’s Medicaid Fraud & Residential Abuse Unit
1-802-828-5511
To report (1) abuse, neglect or exploitation of a resident in a long-term care facility or (2) Medicaid fraud.
VT Long-Term Care Ombudsman
1-800-889-2047
For assistance resolving complaints made by, or for, individuals receiving long-term care services.
Attorney General’s Consumer Assistance Program
1-800-649-2424
To report misleading business practices by the facility.
DAIL Division of Licensing & Protection
1-888-700-5330
To report long-term care rule violations, including residents harmed by facility practices.

Need a copy of the complete guide?

The guide may be accessed online, or you may request a copy of the complete printed guide by mail by calling the Consumer Assistance Program at: 1-800-649-2424.

Contributing Writer: Madison Braz

Content Editor: Crystal Baldwin

Census 2020: Know the facts!

What is the Census?

According to the United States Census Bureau, the Census counts every resident in the United States. Mandated by the Constitution, the Census takes place every 10 years. The data collected by the Census determine the number of seats each state has in the U.S. House of Representatives and is used to distribute billions in federal funds to local communities (U.S. Census Bureau).

“The Census asks questions of people in homes and group living situations, including how many people live or stay in each home, and the sex, age and race of each person. The goal is to count everyone once, only once, and in the right place.” U.S. Census Bureau

Why should I complete the Census?

Federal funds, grants and state support are based on population totals collected by the census. The federal money is spent on schools, infrastructure, hospitals, and many other programs. Businesses, developers, and local governments also use census data (U.S. Census Bureau).

Know the facts.

According to the Federal Trade Commission, the Census Bureau will start mailing out (and, in some areas, hand delivering) invitations to participate in the 2020 Census in mid-March. You should receive your invitation by April 1. You can respond to the Census: online, by phone, or by mail (FTC).

The Census asks: how many people are in the home at the time you complete the form; their sex, age, race, ethnicity; their relationships to one another; phone number; and whether you own or rent the home (FTC).

You can see all the questions asked on the 2020 Census on the Census Bureau’s website.

Look out for scams!

Scammers may pose as census workers to steal your personal information, which can be used to commit identity theft.

If you are visited by a census worker in-person, they must show a photo-ID. If you would like, the census worker may also provide you with their supervisor’s official contact information and the phone number to a regional office (FTC).

The Census will never ask for: your Social Security number, bank account or credit card numbers, passwords, money or donations, or anything on behalf of a political party. Note: the 2020 Census will not ask citizenship status (FTC).

The Census Bureau may call you to follow up, or they might call if a census worker visited your home while you were away. To verify the call, use the Census Bureau website (FTC).

Still have questions about the Census?

Visit the Census Bureau’s Frequently Asked Questions page, or call: (301) 763-INFO (4636) or (800) 923-8282.

As always, you can also call the Vermont Attorney General’s Consumer Assistance Program: (800) 649-2424.

Stay connected!

To receive official email updates from the U.S. Census Bureau, visit their website.

Contributing Writer: Madison Braz

Content Editor: Crystal Baldwin