In 2021, CAP received 1,173 complaints and recovered more than $240,000 for Vermont consumers. Claiming the list’s top spots are complaints involving vehicles, retail, and home improvement, respectively – representing approximately 44 percent of all complaints filed.
Home Improvement Fraud Has No Boundaries
There exist many risks when considering who is acceptable to hire to complete the desired home improvement. Home improvement fraud (HIF) exists within the contractor profession. In HIF, contractors promise to improve your home, but leave projects incomplete. Before hiring a contractor for a home improvement project, do your research. Review tips for avoiding home improvement fraud. If you have a problem with a home improvement project or want to research a contractor before hiring them, contact CAP for assistance by visiting ago.vermont.gov/cap or by calling 1-800-649-2424.
Free COVID-19 Test-Kit Scams
Scammers love when things are offered for free because they can quickly create a website making the same claim, while requiring personal information and payment for additional charges like “shipping/handling” or “expediting” or “priority service”. They seize the opportunity to cash in when emotions are high—which is the case when trying to stay healthy amid a global pandemic. Hang up on solicitations claiming to offer free test kits in exchange for your personal information, insurance, or money! If you are looking for free test kits, seek them out through valid sources outlined in the Consumer Assistance Program’s free COVID-19 test kits blog.
Wretched Robocalls
Reports of scams have not dropped below the 5,000 mark since before 2015 in large part due to robocalls. After nearly a decade, it’s clear these calls are not going away on their own. While scam nature varies, the one thing these scams have in common is the criminal use of expanded phone technology. In short, scammers have learned how to manipulate our phone systems to make millions of unscrupulous calls per minute. As long as they continue to make money, they will continue to call with enticing offers and troubling spiels.
When you get these troubling calls, pause and take time to reflect. Take steps to verify. Discuss the scams with friends and loved ones regularly. Keep on reporting them. Vermonters can help stop robocalls by reporting them to the Consumer Assistance Program: CAP’s online scam reporting form.
When Love is a Scam
Technological advances and the move of our social lives and networks to online platforms has shifted the dating world to unchartered territory–online dating websites (Match, Zoosk, OurTime, Plenty of Fish, OKCupid, eHarmony), dating apps (Bumble, Tinder, Hinge), gaming platforms (Words With Friends, Sociable, Yahtzee with Buddies) and unassuming networks (Facebook, Instagram). As if the dating world were not challenging enough to navigate. Now, those looking for love must also learn how to create a true connection through tech, while avoiding scammers.
At the end of last year, our office released a video and toolkit alerting Vermonters about imposter romance scams that can take place on dating platforms. Before looking for love online, checkout the video and tools we created to help you to identify unscrupulous love interests and relationships of confidence.