A heartfelt thank you to Jeanette Voss and Martha “Mickey” Pullen for sharing your stories in a recent Seven Days article, Cyber Scams Are Leaving Older Vermonters Destitute, Frustrated and Saddled with Tax Debt. Your stories help us understand that scams are malicious criminal operations that succeed through thievery. You have helped others to see that responding to a scam is deeply human and natural. Scams are crimes. Scams are never the fault of the people they harm.