When Computer Tech Support is a Scam 

Computer tech support scammers are imposters that immediately gain trust by using well-known company names like Norton, Microsoft, or Apple, or by expressing a desire to help fix a daunting problem. Ranking third among the scams with the highest dollar loss, $695,240, in Vermont in 2021, this scam is historically successful due to its ability to establish a sense of familiarity and legitimacy garnered by the scammer’s suggested affiliation with a company and their technical prowess.  Continue reading

SCAM ALERT: BEWARE OF “COURIERS” COLLECTING CASH IN FAMILY EMERGENCY SCAM

In a new variation of the family emergency scam in which scammers are demanding that cash be handed over in person to a “courier.” By presenting a fake emergency in which their loved one needs help getting out of trouble, scammers pressure panicked family members, including grandparents, into acting before they can realize it’s a scam. CAP advises Vermonters to slow down and follow a plan to not get scammed. Use the SLOW method in urgent situations. Continue reading

Grandchild Imposter Phone Scam Alert

The Consumer Assistance Program (CAP) has received scam reports from Vermonters who have reported receiving calls from scammers claiming to be grandchildren or lawyers representing loved ones in an emergency and that money is needed. When contacted by someone who asks for money, a gift card to be purchased, funds to be wired, or for any other financial transaction, take steps to verify the identity of your loved one in distress. Continue reading

2021 Scams with Loss Reported to the Consumer Assistance Program 

Reports of scams to the Attorney General’s Consumer Assistance Program (CAP) totaled 5,154 in 2021, up just slightly from the previous year’s 5,021 reports. As imposter scams are of ongoing concern in Vermont, CAP recently distributed a video imposter scam prevention project, highlighting three concerning imposter scams with high dollar loss: the Romance Imposter scam, the Family Emergency/Imposter Scam, and the Business Imposter Email Scam.  As highlighted in the prevention project, taking steps to verify can help individuals avoid scams. A simple verification process to follow for all scams is the SLOW Method. Continue reading

SLAM the SCAM: Hang up on government imposters!

Receiving a call from someone claiming to be from the government can be alarming. These calls can be threatening in nature, claiming your personal information or identification was involved in a crime, or money is owed to a federal agency. On the other hand, sometimes these calls are more positive which offer fake opportunities for government grants, entitlements, or benefits. If you suspect that you are being targeted by a scam, the best thing you can do is not respond. If you receive a scam call, SLAM the SCAM by hanging up! Continue reading