About Crystal Baldwin

Crystal manages the publication and distribution of the CAP Connection blog.

Protect Your Credit: Get a Free Freeze

Credit on ice

Under the Economic Growth, Regulatory Relief and Consumer Protection Act, credit freezes are free of charge to anybody, regardless of whether or not they are victims of identity theft. This new law requires credit-reporting agencies to eliminate the cost of credit freezes, credit unfreezes (thaws) and yearlong fraud alerts to consumers.

Website Required:  The three major credit bureaus, Equifax, TransUnion, and Experian must design a website, where consumers can go to request this credit protection. The sites must also provide the ability to opt-out of receiving solicitations in the mail for insurance or credit card approval.

Protection for Children: The act allows guardians to request on behalf of children younger than 16 years old to freeze their credit.

Military Credit Offers: Members of the military with access to active duty alerts can request to remove their name from prescreened credit card offers for two years.


Why Should You Consider a Credit Freeze?

Identity theft is a type of fraud, which can be extremely detrimental to your financial and personal well-being. Identity theft often occurs when a bad actor gets access to your social security number or financial account number. Many consumers believe they won’t become targets for identity theft, because:

  • The odds are slim and assume it won’t happen to them.
  • They don’t have much money in their bank accounts to steal.
  • They don’t have credit cards and assume this means they don’t have a credit history.
  • They don’t have a poor credit history and believe a scammer will not benefit from having their information.

These arguments do NOT prevent bad actors from opening accounts using your information. The main concern is not the money you have but whether new accounts can be open without your knowledge, or consent.


Protect Your Credit

Issuing a credit freeze essentially stops any credit-reporting agency from accessing your credit score or credit report to a lender. Credit reports help lenders decide whether or not to extend a line of credit or grant loans to consumers. Often, without the ability to see the credit report, lenders will deny the credit line or loan, therefore protecting the consumer from unwanted accounts in their name.

Concerned that you may seek a line of credit in the future?—The thaw can help with that. You can contact the company before you plan to take on a new line of credit and lift the freeze temporarily.

The credit freeze is the best line of defense against bad actors stealing your information and using it for their own financial gain. Now that this process is free, anyone can consider placing a credit freeze on their account!

For more information about credit freezes or credit fraud alerts, visit FTC.gov or call our consumer helpline at 1-800-649-2424.

Contributing Writer: Alexandra Esposito
Content Editor: Crystal Baldwin

Sources:  The Federal Trade Commission

Scam Awareness Tips When Disaster Hits

As a state, we learned about the importance of storm preparedness in the wake of Irene.  We are fortunate not to experience such disaster regularly.  We express heartfelt concern for those devastated by the effects of Tropical Depression Florence.  Though miles away from our homes in Vermont, such storms can still impact us indirectly.  Vermonters may want to donate to charitable storm relief efforts, for example.

Emergency Response

For National Preparedness Month, and in the wake of an unfortunate disaster, we’re reminding folks to include the following scam tips in your disaster preparedness toolbox:

  • Fake Charity Calls. Scammers prey on the vulnerability of people who want to help after a terrible disaster. Such scammers will pretend to be a charity, asking for donations. They may look legitimate, having a website or social media page (Facebook, Go Fund Me, etc.), or have instructions to text donations to a certain number.
  • Fake Clean-up/Repair Crew. After a storm hits, some illegitimate salespeople may knock on doors and offer to provide cleanup or repair services.
    • Tip: Always check out a business before engaging their services.  Ask for references and ask your friends for referrals.  Get contracts in writing.  Never offer upfront payment!
  • Fake Relief. FEMA scams may make rounds, where callers or door-to-door “inspectors” claim they are from the agency, offering help.  They may phish for your personal information or require payment from you to log your information.
    • Tip: Don’t pay anyone claiming to be from a disaster relief agency!  Don’t give out your information to unknown callers.  If you are seeking governmental assistance, go directly to the source.

We hope your friends and loved ones are safe and well.  If you or anyone you know has engaged with a scam, please contact the Consumer Assistance Program ago.vermont/gov/cap.

Back to School Shopping

August marks the close of the summer with school days just around the corner.Backpack on to school  For many, this means a lot of shopping must be done. From school supplies to sizing-up clothes, it’s back to school and retail shopping season.  Whether you shop in store or online, we hope to provide you with some helpful information to shop smart.

With the click of a mouse and the ability to shop late at night, online shopping is often thought of as easy.  We can shop online while in our pajamas, but the lax nature of online shopping can leave us open to be less aware of our purchasing decisions.  Before you buy online, we suggest that you explore the site and do some research.

mobile shopping

  • Review and take screen captures of the return policy and save them in a folder on your computer—just in case you have to return something later.  
  • Check out online reviews by typing in the name of the business and “complaints” to learn about others’ experiences.  

Countless times we have heard consumers say, “I would not have bought from this site, if I had read the reviews.” Reviews are telling of consumer experience, letting people know if they received the product they ordered and if they were satisfied.  Review sites can be helpful for both online and brick-and-mortar stores.  Use sites like the Better Business Bureau and Yelp to get more information before you buy.

retail clothesDid you know that retail supports more than 95,000 jobs and contributes more than 4.9 billion to the Vermont’s economy?  Or that clothing and footwear are exempt from Vermont sales tax?  If a retail location has a refund policy, they must post it at the point of display, the cash register, or the store entrance.  Don’t assume that just because you purchased something at a physical location you will be able to get a refund! Vermont’s Consumer Protection Rule 106 – Disclosure of Refund Policy informs about what is required of retail locations in disclosing refund policies.  Don’t forget, you can always call CAP at (800) 649-2424, if problems arise.

Happy shopping.  And, don’t forget to enjoy these last few days of summer!

Contributing Writer: Crystal Baldwin

Sources:  National Retail Federation, Vermont Department of Taxes

Sun Protection Products and UV Exposure Risk

Enjoy the Sun, not the burnWe’ve had some nice days here in Vermont.  Though most people may not greet a sunshiny day with concern about ultraviolet (UV) protection, it is something we must be mindful about.  UV radiation comes from the sun and man-made sources like tanning beds.  The most common cancer in the United States, skin cancer, is primarily caused by too much UV exposure.  The most obvious way to avoid UV exposure is to seek shade, or cover up, but for the times that you must be in the sun, a good sunscreen is recommended.  There is no one sunscreen that will prohibit exposure to all types of UV rays.  Even sunscreen labeled with 100% SPF only protects against 99% of UV rays.

What to look for in a sunscreen:   Sunscreen

  • Sun Protection Factor (SPF) of 30 or more
  • “Broad Spectrum” on the label
  • No waterproof claims (water resistant is okay)
  • Unexpired and ideally good for at least 2 years

The sun emits many kinds of UV rays.  SPF helps to protect against UVB, which primarily causes sunburn.  But, just because you don’t get a burn, doesn’t mean your skin hasn’t encountered risky sun exposure.  The Broad Spectrum label informs that the sunscreen has been shown to protect against both UVA and UVB rays.  Sunscreen waterproof claims have been debunked by science, so, products can no longer make that claim.  They can still say “water resistant,” and must state for how long the product would continue to work after swimming or sweating.

Sunglasses can provide great protection too.  UV radiation from the sun can damage the cornea, lens, and other parts of the eye.  Cataracts can also develop from too much sun exposure.

What to look for in sunglasses:

  • Full coverage of the entire eye, wraparound, or close-fitting frames to screen out 75 to 90 percent of visible light.  Choosing larger frames can help.
  • Glasses that block 99 to 100 percent of UVA and UVB rays (may be
    labeled with UV protection of UV400 or more)

Parent and ChildWhether it’s under a tree, tarp, or behind some awesome shades and a hat, we hope you can get outside and enjoy the sunshine as much as possible this summer!

Contributing Writer: Crystal Baldwin

Sources: The American Cancer Society, Mayo Clinic

Announcing: The Elder Protection Initiative

Last Friday, on World Elder Abuse Awareness Day, our office made an important announcement: we launched a new unit focused on protecting older Vermonters. It’s called the Elder Protection Initiative, or EPI.

Supporting and protecting Vermont's aging population


The EPI is team of attorneys, investigators and staff from across the VT Attorney General’s Office (from its Criminal, Public Protection and Human Services Divisions) who will act to address issues facing older Vermonters through collaboration with government and community partners, public education, legislation, and enforcement. To read more about EPI, visit its website here: http://ago.vermont.gov/epi


The Listening Tour

The EPI has roots in a listening tour the Attorney General’s Office just completed. Throughout April and May, to better understand the unique challenges that older Vermonters face, a team from our Office visited each Vermont county, listening to older Vermonters and organizations that serve them. We shared meals in tight-knit communities, went on Meals on Wheels delivery routes, and shared in the varieties of joys and anguish that our elders are experiencing. We listened. We learned. And after meeting with dozens of older Vermonters and over 230 representatives of 65 organizations, we want to help.

Through our listening tour, we heard older Vermonters and organizations that serve them repeat similar concerns, including:

  • Isolation and lack of transportation
  • Lack of affordable housing
  • Lack of access to healthcare
  • Food insecurity
  • Finding affordable and suitable care for loved ones with Dementia
  • Difficulty accessing available information and resources
  • Our systems are struggling to uphold older Vermonter’s safety, security, and dignity

To help older Vermonters and those who serve them, our office established the Elder Protection Initiative described above. As the EPI embarks on its work, it will continue to listen and stay informed about issues facing older Vermonters.

First Collaborations

Already, the EPI has worked with Vermont 2-1-1 to address one of the most common concerns heard on the listening tour—difficulty accessing information and resources on programs and services that are available to older Vermonters (and their caretakers) where they live, from transportation to food delivery services (like Meals on Wheels). Vermont 2-1-1 maintains a 24/7 hotline and a website that provides just this information. To access this free information, dial 2-1-1 or visit vermont211.org.

EPI-Learn what we're doing

The Executive Director of 2-1-1, MaryEllen Mendl explains, “The 2-1-1 statewide system has been built over the course of the last 13 years for a public-private partnership between United Ways of Vermont and state government.  Allowing for a quality-driven platform for the delivery of professional information and referral, and a database containing thousands of community resources.” 2-1-1 is also committed to enhancing its capacity to assist callers with concerns specific to elder abuse and exploitation.

Thank you, Vermont 2-1-1, for this outstanding commitment to Vermont’s elders!  We look forward to seeing this collaboration flourish and many more develop as we work to support the needs of Vermont’s aging population.  The initiative has just started its efforts in support of Vermonters.  There are more developments and solutions that will come out of this group’s work. To stay connected, check in regularly on the Elder Protection Initiative page on the Vermont Attorney General’s Office website.

Contributing Writer: Crystal Baldwin