National Consumer Protection Week: Resource Roundup

To wrap-up National Consumer Protection Week, we are shining a spotlight on our community partner Vermont 2-1-1, a health and human service helpline offering information and referrals 24 hours a day, 7 days a week.

Vermont 2-1-1 is a program of the United Ways of Vermont that connects Vermonters to the local agencies, organizations, services and resources they need. Vermont 2-1-1 can help people find resources for basic needs, mental health and substance abuse services, criminal justice and legal services, health care, income support, and more.

Anyone can access Vermont 2-1-1’s confidential and free services by dialing 2-1-1 from anywhere in the state, texting your zip code to 898211 (Monday – Friday from 8AM-8PM), or using their online community resource directory.

Thank you, 2-1-1, for all that you do for Vermonters! Here’s more information on other community referrals for common consumer problems:

Have an insurance complaint?

Have a legal problem?

  • Call Legal Services Vermont at 800-889-2047. An intake specialist will get basic information about you and your legal problem. If they can help you with your legal issue, you will be referred to a paralegal or lawyer at Legal Services Vermont or Vermont Legal Aid. Their services are free. You can also visit their legal help website for information.

Have a banking-related complaint?

  • Contact the Vermont Department of Financial Regulation’s Banking Division. The Banking Division regulates a variety of entities including banks, lenders, and mortgage brokers. To get help with filing a complaint, call 888-568-4547 or file a complaint online.

Have a complaint with a public utility like a phone or internet provider?


Still not sure who can help? Call CAP at 800-649-2424! Our team of consumer advisors are dedicated to helping Vermonters get the support they need. If CAP can’t help you, we’ll figure out who can.