Grandchild Imposter “Grandparent” Scam in Vermont

Contributing Writer:  Crystal Baldwin

“Grandma, it’s me, I am in prison…”
“Grandpa, I’m in the hospital. I need help…”
“Nanna and Poppa, I had a bad car accident, and people are injured…”

No matter what the scammers say when they initiate the “Grandparent Scam,” the introduction is sure to spike emotion.  That is what they hope.  They call claiming to be one of your most cherished loved ones—your grandchild—and ignite fear that those you care about are in dire need.  With emotions running high and deep, how can you not engage with the call, stay on the line, and find out more? You are worried and feel helpless because all you have to validate this story is the phone in your hand and the fear of what if.  What if you do nothing and your grandchild really was in trouble?

It is so hard.  But what if the very phone where you received the call is also what will reveal the mystery?  What if all you needed was your phone and a reminder to slow down? Would receiving this daunting call be any easier?

Today, our office issued an alert about the grandchild imposter scam, commonly referenced as the grandparent scam, because it targets grandparents and their unwavering generosity and care for their loved ones.  This scam is successful because the scammers know our grandparents care, and they know the psychology behind how difficult it is to think through problems when emotions are high.  

Infographic produced by the Consumer Assistance Program. Share it with those you care about.

When you receive one of these jarring calls, here is what you can do:

Take steps to verify by remembering SLOW: 

SSlow down.  The scammers urge you to act urgently. Don’t.

LLog the call.  For your assurance, write down the phone number of the caller and hang up.

OOne call. Make a call to your grandchild or another who can verify your grandchild’s whereabouts and well-being.

WWho cares? Call another person in your life who cares about you. Know that you can call CAP at 1-800-649-2424.  We care and can help identify scams.

Before this scam happens to you, you can take steps now to create a scam action plan with your family.  Keep the SLOW reminder near your phone. With family, consider creating an uncommon family code word or PIN that you agree to not publicize or share with others.  Make a phone tree of reliable contacts to call if a scam like this is received.  Act now to prevent future loss.

Help us stop these scams by sharing this information with those you care about.       

If you have lost money to this scam, please contact the Consumer Assistance Program right away at 800-649-2424.

For more information on the Attorney General’s efforts to support and protect older Vermonters, visit the webpage of the Attorney General’s Elder Protection Initiative.

ALERT: Stimulus Payments Should Not Be Taken from Long-Term Care Residents Who Receive Medicaid

While Medicaid recipients may have to sign over resources, in some circumstances, to the long-term care facilities where they reside, this does NOT apply to current federal economic impact payments, or ‘stimulus checks.’ 

Under the CARES Act, the stimulus checks are a tax credit. Tax credits do not count as income or resources for federal benefits programs, like Medicaid. Nursing homes, assisted living residences, and residential care homes cannot take that money from residents just because they are on Medicaid. Simply receiving a stimulus check should not change a resident’s monthly payment or cause a resident to have “too much” savings for Medicaid eligibility. Recipients may keep the stimulus payments, and nursing homes or other long-term care facilities may not seize them.

Anyone who believes a long-term care resident who receives Medicaid has lost their stimulus check to a nursing home, assisted living residence, or residential care home, should contact the Vermont Attorney General’s Consumer Assistance Program at 1-800-649-2424 or ago.cap@vermont.gov. You may also contact the Vermont Long-Term Care Ombudsman Project at (802) 863-5620 (Voice & TTY). Vermonters may also report to the Federal Trade Commission at www.ftccomplaintassistant.gov

Here is more information on the rules relating to long-term care residents’ receipt of stimulus checks.

Event Cancellation Guidance

As a result of the COVID-19 emergency, countless Vermonters have dealt with the cancellation of travel plans and other event reservations. Although disappointing, these cancellations are helping keep the public safe and slow the spread of the virus. To assist Vermont consumers and businesses in understanding their rights and responsibilities related to these canceled plans, the Attorney General’s Office offers the following guidance:

Step 1: Look at the contract or agreement

  • To determine whether a business must refund a consumer’s payment, read any cancellation policies or other similar terms in any contracts or agreements that were in place at the time of payment.

Step 2: Locate cancellation policies

  • If a properly disclosed cancellation policy states that some or all of a consumer’s payment may be non-refundable, consumers’ options may be limited.
  • If a cancellation policy is not properly disclosed – for example, because it was given to the consumer only after the contract or agreement was signed – then the cancellation policy may not be valid.

Step 3: If necessary, the Consumer Assistance Program is available to mediate

  • If a cancellation policy says that a consumer is entitled to a refund in the event of an involuntary cancellation but the business refuses to provide a refund, the consumer may file a complaint with the Consumer Assistance Program by calling 1-800-649-2424 or visiting https://ago.vermont.gov/cap/.
  • If there are no contract terms or other policies that apply to cancellations under circumstances like these, the Attorney General’s Office urges businesses to work with consumers to find acceptable solutions. While it may be reasonable for a business to keep some portion of its fees to cover costs that were actually incurred before cancellation, businesses should work with consumers to come to a satisfactory resolution for both parties.
  • Like individual consumers, businesses also may have protections when they are in the role of consumers. For example, a business is a consumer when they are purchasing items that are not for resale, such as supplies or equipment for use by their business. If you own a business and have a consumer-type problem, you can also contact the Consumer Assistance Program to file a complaint.

The Attorney General’s Office recognizes that Vermonters are facing unprecedented hardships at this time, and encourages business owners and consumers to work together to find reasonable resolutions of their disputes. If any consumer feels a business is not living up to the terms of their agreement or is otherwise not playing fair, they should contact the Attorney General’s Consumer Assistance Program to file a complaint by calling 1-800-649-2424 or visiting https://ago.vermont.gov/cap/.

Extortion Email Scams

On April 27, 2020, our office issued a scam alert to warn about an email extortion scam that has been contacting Vermonters.

The email threatens exposure of compromising home video and pictures, unless you pay, usually in Bitcoin. The email claims you have been hacked and may reference a current or former password you may have used. The sender claims that they have access to your computer and webcam and threatens to release embarrassing photos and video unless you send them money.

These emails are scams. If you receive one of these e-mails, DO NOT send money. Do not click on any links or attachments. If you find that your current password is listed in the email, change your passwords from another computer and run virus scans. To learn even more about this scam, scroll to the “Sextortion Scam” section of our online relationship scams blog.

You can help stop these scams from hurting your community by sharing this information with people you know.

Call us at 800-649-2424 if you have questions, concerns, or need help determining if you have been a victim of a scam.

Report these scams to the FBI’s Internet Crime Center at ic3.gov

For more information about how to protect yourself from email phishing scams, visit the Federal Trade Commission’s website.

Is price gouging in your community?

When I went to the pharmacy today, there was a handwritten sign on the entrance, “No more hand sanitizer and face masks.”  Like many of you, my email inbox has been flooded with precautionary warnings of the COVID-19 virus and advice as to what people can do to stay healthy.  With very few reports of the virus in Vermont as of today, the sign at the pharmacy was confirmation to me that Vermonters are worried; so worried that my fellow neighbors bought the entire stock of hand sanitizer and face masks of this pharmacy. 

I wasn’t shopping for hand sanitizer and face masks today, but if I were, I might have ventured down the road to the next pharmacy.  The question on my mind now is, if the next pharmacy had stock, how much would the products cost?  I’ve seen news reports of stores in other states charging $130 for an average bottle of hand sanitizer.  Last I checked locally, before COVID-19 virus news, hand sanitizer cost between $3 and $7 depending on brand and price.  Going from $7 to $130 is about a 1800% increase.  To me, such a price increase is considered price gouging. Generally, price gouging is when sellers unfairly hike prices of essential consumer goods and services during an emergency or disaster.

Many states have very specific regulations about price gouging, identifying price increases of more than 10% over the cost of the item as gouging.  Vermont has a price gouging statute specifically referencing the prohibition of gouging on the price of petroleum products and heating fuel products once a market emergency has been declared by the Governor (9 V.S.A. § 2461d).  As of today, such a declaration has not been made, and the Consumer Assistance Program has heard only one complaint about fuel cost increases due to COVID-19.  In addition to this statute, price gouging in Vermont may be considered unfair and deceptive.  Vermont’s consumer protection statute informs that “unfair methods of competition in commerce and unfair deceptive acts or practices in commerce” are unlawful.  Businesses setting unconscionable prices on essential items during a crisis, such as a price increase of 18 times the typical retail value as in my example above, could be in violation of the Consumer Protection Act, 9 V.S.A. §§ 2451 et seq.   

If you have noticed steep price increases of essential items and related services at specific businesses following the alert of the COVID-19 virus, file a complaint with the Consumer Assistance Program by calling 800-649-2424 or visiting” https://ago.vermont.gov/cap/consumer-complaint/.

Other resources:
Centers for Disease Control and Prevention COVID-19 virus resources
Vermont Department of Health COVID-19 virus updates

Contributing Writer: Crystal Baldwin