Introducing: Family Imposter/Emergency Scam Prevention Videos

No matter what the scammers say when they initiate the family imposter/ emergency scam, it is sure to spike emotion. Scammers call, claiming to be one of your most cherished loved ones—your grandchild—and ignite fear that those you care about are in dire need. With emotions running high, how can you not engage with the call, stay on the line, and find out more? You are worried and feel helpless because all you have to validate this story is the phone in your hand and the fear of what if.  Verification of the family imposter scam starts with the SLOW method, a scam response strategy I created specifically to pause and identify scams. It urges people to Slow Down, Log the Contact, make One Call to a primary contact to discuss the incident, and call an organization in your life Who Cares, such as the Consumer Assistance Program (CAP) at 1-800-649-2424.    Continue reading

SCAM ALERT: BEWARE OF “COURIERS” COLLECTING CASH IN FAMILY EMERGENCY SCAM

In a new variation of the family emergency scam in which scammers are demanding that cash be handed over in person to a “courier.” By presenting a fake emergency in which their loved one needs help getting out of trouble, scammers pressure panicked family members, including grandparents, into acting before they can realize it’s a scam. CAP advises Vermonters to slow down and follow a plan to not get scammed. Use the SLOW method in urgent situations. Continue reading

Grandchild Imposter Phone Scam Alert

The Consumer Assistance Program (CAP) has received scam reports from Vermonters who have reported receiving calls from scammers claiming to be grandchildren or lawyers representing loved ones in an emergency and that money is needed. When contacted by someone who asks for money, a gift card to be purchased, funds to be wired, or for any other financial transaction, take steps to verify the identity of your loved one in distress. Continue reading

SLAM the SCAM: Hang up on government imposters!

Receiving a call from someone claiming to be from the government can be alarming. These calls can be threatening in nature, claiming your personal information or identification was involved in a crime, or money is owed to a federal agency. On the other hand, sometimes these calls are more positive which offer fake opportunities for government grants, entitlements, or benefits. If you suspect that you are being targeted by a scam, the best thing you can do is not respond. If you receive a scam call, SLAM the SCAM by hanging up! Continue reading

Imposter Scams: Take Steps to Verify. Video Scam Prevention Project

By Crystal Baldwin My fellow Consumer Assistance Program (CAP) colleagues and I have heard hundreds of personal stories from those who have experienced loss due to scams. The effects of scams are devastating and overwhelming. We understand where you are coming from when you … Continue reading