Navigating Health Care Can Be Tough: CAP Has You Covered!

Have you ever felt stressed out by the health care system? You’re not alone. Figuring out your health care options can be confusing. Here’s the good news—there are FREE programs available to help!

Dog with stethoscope

Here’s a list of common questions CAP gets about health care and the FREE resources available to Vermonters:

Overcharged by your doctor’s office?

  • File a complaint with our office. CAP provides a complaint mediation service, we can you help fix billing problems. To get help, call our office at 1-800-649-2424 (toll-free in Vermont) or submit a complaint on our website.

Not sure why you can’t get Medicaid?

  • Vermont Legal Aid has a Health Care Advocate Office. They have a helpline that all Vermonters can use. They can help you learn about coverage options offered on Vermont Health Connect. They can help you figure out what care plans cover. To get help, call the HelpLine at 1-800-917-7787 or fill out their online help request form.

Confused about Medicare?

  • Contact the Agency on Aging. Their State Health Insurance Assistance Program can help you with Medicare, Choices for Care, and Social Security. Call their HelpLine at 1-800-642-5119 or call your local Agency on Aging.

Need help paying a dental bill?

  • Vermont 2-1-1 can help you find local resources to help. 2-1-1 is a program of United Ways of Vermont. They provide information and referrals 24 hours a day, 7 days a week. You can also call about emergency food and shelter, counseling, and child care. To get help, dial 2-1-1 (or 802-652-4636 – from outside of Vermont) or visit their website.

Have an insurance complaint?

  • Contact the Vermont Department of Financial Regulation’s Insurance Division. The Insurance Division regulates insurance in Vermont. To get help with filing a complaint, call 1-800-964-1784 or file a complaint online.

Still not sure who can help? Call CAP at 1-800-649-2424! Our team of consumer advisors are dedicated to helping Vermonters get the support they need. If CAP can’t help you, we’ll figure out who can.

Contributing Writer:  Lauren Jandl
Photo Credit:  Annalee Beaulieu

Congratulations, You’re A Winner!

Have you received a letter, email, or even a Facebook message telling you that you have won a sweepstakes or lottery prize, such as thousands of dollars and a car? Have you been asked to send money to cover taxes or registration fees so that you can receive your prize? If so, you are being targeted by a common scam – no real sweepstakes prize would ask you to pay taxes or fees.

Sweepstakes Scam example

Scammers may pretend to be legitimate businesses such as Publisher’s Clearing House or Reader’s Digest, or may use a similar sounding name. You may even receive a check in the mail that looks legitimate. The scammers claim they have sent you some of your prize so you can use the money to cover the cost of fees or taxes. Do not deposit the check – it is fake! Scammers hope that you will send them real money from your account before the bank realizes that the check has bounced.

You may be instructed to not tell anyone about “winning” to protect your prize. This is an attempt to isolate you so your friends and family can’t warn you about the scam. Don’t take the scammer’s advice – call CAP at 802-656-3183 or 1-800-649-2424 (toll free VT) and we can help you determine if you are being scammed.

Remember: if you won a real sweepstakes prize, you would never need to pay a fee to claim your winnings. Never send money to get money!

Contributing Writer:  Annalee Beaulieu