SI-MBA Career Opportunities Career postings for SI-MBA Students

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As part of the Global Operations (GO) discipline, the Change Management and Communications team is responsible for internal leadership, consultation, and support related to change management and communication strategies, services, and resources. The team partners with Global Operations clients to determine appropriate communications channels and tools to distribute messages both internally and externally.

The Senior Manager, Change Management and Communications position is responsible for working within Global Operations to support the “people side” of initiatives impacting our hotels and their guests. Primary responsibilities include developing and delivering change management and communications to support Marriott’s hotel operations, inclusive of all lodging segments and brands and across all continent divisions. Projects that this role will support include, but are not limited to, initiatives directly impacting hotels and hotel associates.

The role is global in nature and will be responsible for the development and execution of the change strategy and communication approach for one or more projects for which they are assigned at a time. The role will work closely with other cross-functional leads as required (e.g., Project Manager, Implementation Manager, Business Lead, iT Lead, etc.). Project work consists of developing and deploying change management and communication programs through practical application of change management knowledge, technical capabilities, and interpersonal skills; communication strategies, messaging, tactics, channels, and tools; and learning tools and techniques to successfully achieve milestones and objectives of the project.

In addition to project work, the role will contribute to change adoption best practices and resources shared with the Project Services and Global Operations teams. The role will also support the internal change management and communication needs of the Project Services team and Global Operations department.

The position should have a consultative skill set and approach to problem solving, as well as a flexible and collaborative working style. The resource should be comfortable leveraging standard tools and best practices from prior experience to best meet project needs. The work involves a high degree of new product development (i.e., beta and pilot testing) and operations projects that require the individual to be highly adaptable to change, work within tight timelines, and manage multiple priorities.

Specific Senior Manager Responsibilities Include:

• Contribute to the development and execution of change strategy in support of high profile projects in order to effectively prepare organization for change and manage change risks

• Own the design and development of change management deliverables, including case for change, stakeholder analysis, change impact assessment, communication strategy/plan, leadership action plan, etc.

• Work with cross-functional project team members to identify and develop solutions for complex project issues, partnering closely to ensure active exchange of information and communication among team

• Manage the design and development of communications deliverables, according to the project plan and inclusive of production schedules, review protocols, editing, and coordination of distribution through appropriate channels

• Manage the design, development, and execution of communication programs; ensuring message development and execution are consistent in voice, processes, tools and services provided to customers

• Support leadership communications, including presentations, memos, and performance reporting, with a focus on strategic messaging, persuasiveness, and visual attractiveness

• Provide analysis and guidance to the design, development, and delivery of training programs and support materials

• Develop change management programs that ensure stakeholders are knowledgeable, prepared, and motivated for the changes and develop the skills and knowledge necessary to be successful

• Support business needs as a communication subject matter expert, including developing and implementing high quality, innovative, cost-effective communication products, programs and services.

• Prepare, update, and integrate content and materials for various intranet sites, including MGS, TeamShare, myLearning, and other outlets

• Assist with the evolution of GO Change Management and Communications with new technology ideas

• Identify methods and measure the effectiveness of programs, set targets, track results, and continuously improve

• Develop communication best practices by leveraging internal resources, establishing relationships with external subject matter experts, and conducting research and focus groups, etc.

• Share ownership of GO communication standards, templates, processes; GO communication vehicles such as GO quarterly staff meetings, annual GO-sponsored conferences, bi-annual GO Scorecard, GO organization activation, GO roadshow presentation; and communication tools including web conferencing, Marriott Global Source, Weekly Update, and surveys

• Assist in writing and editing materials such as plans, milestone and other status reports, and project TeamShare content

• Manage to detailed work plans with identified deliverables and dates integrated into the overall project plan

• Develop processes and tools to support sustainability

• Escalate issues to team’s leadership, as appropriate

• Partner with other Marriott internal groups as appropriate

• Perform other duties as appropriate

• 4-year bachelor’s degree from an accredited university in Communications, Journalism, Psychology, Business Administration, Marketing, or other relevant field

• 4-6+ years of relevant work experience related to change management and/or communications consulting

• Experience in a major consulting firm

• Advanced degree or MBA

• Proven consulting experience supporting large scale transformations, preferably for globally branded organizations

• Experience delivering change management tools, approaches, and methodologies

• 2+ years of hotel operations experience

• Travel/hospitality/lodging industry experience

• Experience with graphic design and multi-media production a plus

• Experience with social media networking tools and marketing

Knowledge and Skills

• Expert written and verbal communication skills; listens to others and effectively comprehends information

• Ability to develop “client-ready” presentation material and communicate effectively to broad range of stakeholders (including senior leaders and hotel associates)

• Demonstrated experience working with and influencing cross-functional teams in a matrix organization

• Strong service orientation, consulting skills, and ability to interface with senior business leaders

• Strong program and project management skills

• Strong presentation and facilitation skills with ability to articulate compelling ideas and drive dialogue

• Ability to review deliverables for completeness, quality, and compliance with established standards

• Proficiency with Microsoft Word, Excel, and PowerPoint applications

• Ability to manage multiple work activities concurrently with minimal supervision

• Ability to understand and adjust to changing priorities, circumstances, direction, and personal styles

• Good decision making skills – able to recognize and research a problem, identify root causes and cost impact; and apply past experiences to identify alternative solutions

• Able to build and maintain key internal customer and external client relationships by analyzing client needs through soliciting, evaluating and acting on client feedback

• Ability to develop and maintain strong interpersonal relationships with team members, internal stakeholders and external constituents; and ability to influence change through these relationships

• Ability to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders

• Ability to establish rapport with colleagues and work collaboratively in a team environment

• Ability to coordinate with other internal departments

• Collaborates and works well in a creative, team-based approach to accomplishing work

• Active learner – able to enhance personal, professional, and business growth through new knowledge and experiences

• Comfortable with complexity, ambiguity, and change

• Highly organized and able to handle multiple priorities at any given point in time

• Trustworthy with strong business integrity and ability to hold sensitive information in confidence

• Persistent; drives ideas

• Engages in fixing the problem

• Analytical; makes decisions using data

• Delivers results under difficult conditions

• Problem solver

• Effective listener

http://www.marriott.com/careers/default.mi