{"id":1312,"date":"2018-02-08T13:40:14","date_gmt":"2018-02-08T18:40:14","guid":{"rendered":"http:\/\/blog.uvm.edu\/si-mba\/?p=1312"},"modified":"2018-02-08T11:13:48","modified_gmt":"2018-02-08T16:13:48","slug":"ceo-profile-andrew-arnott-of-john-hancock-investments","status":"publish","type":"post","link":"https:\/\/blog.uvm.edu\/si-mba\/2018\/02\/08\/ceo-profile-andrew-arnott-of-john-hancock-investments\/","title":{"rendered":"CEO Profile: Andrew Arnott of John Hancock Investments"},"content":{"rendered":"

This post was written by Taylor Mikell ’18<\/em><\/p>\n

Late in 2017, I interviewed Andrew Arnott, CEO of John Hancock Investments. I am fortunate to be acquainted with Mr. Arnott through the school where I worked for the past eight years, and as the leader of a large, high profile organization, I was curious to hear his perspectives on the concepts of leadership and teamwork that we\u2019ve discussed in The Sustainable Innovation MBA program.<\/p>\n

\"\"Mr. Arnott describes his background as somewhat atypical among public company CEOs in that he had lots of operations experience, but relatively little formal leadership training, when he started as CEO. His style is therefore largely self-taught, but I was not surprised that his sentiments echoed what The Sustainable Innovation MBA has taught us so far.<\/p>\n

A theme that recurred throughout our conversation is that Mr. Arnott sees his role much more as a people-managing job rather than a task-managing job. From his stated goal of assembling his core team so that he can (humbly) say \u201cI\u2019m the dumbest one in the room,\u201d to insisting that \u201cour business can\u2019t be successful unless our customers are successful,\u201d Mr. Arnott stressed in all his answers that maintaining personal relationships and strong organizational culture are key pieces of his job description. He underscored this point by repeating that his goal was to create a family-like atmosphere. For example, on the day I spoke with him, he had been to an office holiday party at a branch office in Portsmouth, NH in order to \u201cstay visible and accessible to the people there.\u201d<\/p>\n

One challenge for him is that, since he has intimate knowledge of his business\u2019 operations, he has to consciously work to not get too far \u201cdown in the weeds\u201d with minutiae because, although he cares deeply about these details, \u201cif you come across as too frantic or intense then you become unapproachable and you lose touch with people.\u201d For me, this idea harkened back to Joe Fusco<\/a>\u2019s oft-quoted line that \u201cleadership is a love affair with the truth.\u201d In order to make the best decisions for his organization, Mr. Arnott\u2019s strategy is to carefully manage all the personal relationships his job presents so that he knows he has the best possible information — the truth. Very consistent with The Sustainable Innovation MBA worldview!<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

This post was written by Taylor Mikell ’18 Late in 2017, I interviewed Andrew Arnott, CEO of John Hancock Investments. I am fortunate to be acquainted with Mr. Arnott through the school where I worked for the past eight years, and as the leader of a large, high profile organization, I was curious to hear … <\/p>\n

Continue reading “CEO Profile: Andrew Arnott of John Hancock Investments”<\/span><\/a><\/p>\n","protected":false},"author":4489,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[46457,26210,38462,8582,26],"tags":[6901],"class_list":["post-1312","post","type-post","status-publish","format-standard","hentry","category-jobs","category-class","category-interviews","category-leadership","category-learning","tag-networking"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8b9n0-la","_links":{"self":[{"href":"https:\/\/blog.uvm.edu\/si-mba\/wp-json\/wp\/v2\/posts\/1312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.uvm.edu\/si-mba\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.uvm.edu\/si-mba\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.uvm.edu\/si-mba\/wp-json\/wp\/v2\/users\/4489"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.uvm.edu\/si-mba\/wp-json\/wp\/v2\/comments?post=1312"}],"version-history":[{"count":1,"href":"https:\/\/blog.uvm.edu\/si-mba\/wp-json\/wp\/v2\/posts\/1312\/revisions"}],"predecessor-version":[{"id":1314,"href":"https:\/\/blog.uvm.edu\/si-mba\/wp-json\/wp\/v2\/posts\/1312\/revisions\/1314"}],"wp:attachment":[{"href":"https:\/\/blog.uvm.edu\/si-mba\/wp-json\/wp\/v2\/media?parent=1312"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.uvm.edu\/si-mba\/wp-json\/wp\/v2\/categories?post=1312"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.uvm.edu\/si-mba\/wp-json\/wp\/v2\/tags?post=1312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}