Norton1 LiveUpdate server complaints

LiveUpdate complaints from the end-users… cannot run LiveUpdate, LiveUpdate logs indicate a specific file was “unavailable on the server”.

FTP into does reveal that the file is not actually there. The quick fix here is to resynch the LiveUpdate directory from SYmantec. To do this:

  1. On Norton1, Launch “LiveUpdate Administration Utility”.
  2. Go to Tools>Options, then select “Retrieve new and previously downloaded updates”, then “ok”.
  3. Click “retrieve”, wait for the process to complete.
  4. Change the previously set option back to “New updates only”.

Now test out LiveUpdate to see if the missing file has been restored.