——– Original Message ——–
Just got a message from TBird 11.0 running on Win7 SP1 7
“Thunderbird has determined that the following add-ons are known to cause stability or security problems:
Java Platform SE 6 U23 6.0.230.5  … Blocked”

So there’s an equivalent issue in TBird.

On 4/4/2012 8:42 AM, Dean Williams wrote:

Security colleagues,

Threatpost reports that Firefox for Windows is blocking execution of older Java versions.  This may affect users of Java-based applications if they haven’t updated Java.

   http://threatpost.com/en_us/blogs/mozilla-adds-older-java-versions-firefox-blocklist-040312

A similar block for MacOS Firefox may be coming, but until a day or two ago there was no patch for the MacOS Java corresponding to the Windows patch Oracle issued in February.  That shortcoming is being exploited.

   http://www.f-secure.com/weblog/archives/00002341.html

My home and work MacBooks have updated to Java 1.6.0_31, which patches vulnerabilities described in this article:

   http://support.apple.com/kb/HT5228

So at this point I think Macintosh users have two choices: apply the Java  1.6.0_31 update, or disable Java (as described in the f-secure article linked above).   Keeping Java disabled in browsers, unless running an application that requires it, is probably a good practice at all times.

-Dean W.

———————————–

Dean Williams

Information Security Officer

Enterprise Technology Services

Treating emails indicated as SPAM:

General spam complaints,especially when SPAM? is in the Subject:

There are several things you can do about spam. If any of the messages you’re getting have “SPAM?:#” in the subject line, you can set your spam filter to be more sensitive. Do that by going to:

https://www.uvm.edu/account/

Click on “Spam and virus settings” and then pick a Spam Probability Threshold of 50%. Those messages will no longer land in your inbox.

If you use an email program like Thunderbird or Apple Mail, you can train it to recognize spam better by clicking the Junk icon when you’re viewing a spam message.

You can also report any spam to Sophos, the company that develops the spam filtering software UVM uses. You can do that by forwarding spam, as an attachment if possible, to:

is-spam@sophos.com

You can cc those reports to spam@uce.gov if there is anything illegal about the spam.

Phishing scams

UVM will never ask you for your password and you should never give your password to anyone who asks for it, whether it is in an email, by phone or on a non-uvm.edu web page. We at the Helpline and CDC do not have access to your password and cannot verify if you have it correctly; we can only facilitate you in resetting or changing it. Account Services (802 656 2006) are the people who can give you a temporary password, which you will then have to change as it will expire.

If you are certain that you have received a phishing scam for your UVM credentials, please forward the email to abuse@uvm.edu; this will help us protect other UVMers (to varying degrees). If you are uncertain, you can forward the email to helpline@uvm.edu, we will be able to identify and forward it on if it is a phishing email.

Never click on any of the links or reply to the email, this will only alert them to an active email address. If you or anyone else has already replied to, or clicked on the link in any such email; please advise them to change their UVM Network ID password immediately, using the secure online form at www.uvm.edu/account/, or criminals and hackers will have complete access to his confidential UVM information.

If you have any doubt as to the legitimacy of an email, please contact us first. However if you are certain that it is a scam, please forward them to phishing-report@us-cert.gov and is-spam@sophos.com. Forwarding them to those addresses will help in the detection and prosecution of phishing attacks. Please forward as an attachment or with full email headers if at all possible, this helps it the effectiveness of the response; more information about this can be found here:   http://kb.mit.edu/confluence/display/istcontrib/Forwarding+Full+Mail+Headers

If you have an doubt please contact the Computing Help Line, at 656-2604, or forward the email with your questions to helpline@uvm.edu

Hours are posted at http://www.uvm.edu/it/help

• The new look of UVM webmail
• I get a blank white screen when I try to go to http://webmail.uvm.edu
• I get a 404 Error when I try to go to http://webmail.uvm.edu
• How do I delete mail?
• How do I move mail messages to another email folder in webmail?
• How do I copy mail messages to another email folder in webmail?
• How do I make the box, in which all my email folders appear, larger?
• How do I view full headers for a message?
• How do I change the font in the compose window?
• How do I access the list of Preferences?
• The “Other” dropdown menu is not appearing

The new look of UVM webmail

This is the new default look of UVM webmail: click the image to view a larger version

I get a blank white screen when I try to go to http://webmail.uvm.edu

This problem usually indicates that your browser cannot load the page in a timely way. The issue that prevents the page from loading could be related to the version of the browser, if it is an older version, or the version of java on your computer. If you update your browser, update java, and the page will still not load, then you may have software that cannot run the current version of webmail. You would need to upgrade your system entirely, or you can set up an email program on your computer that you can use to access UVM email.  See the ETS support pages for the details on which email programs are supported, and how to configure them for UVM email.

I get a 404 Error when I try to go to http://webmail.uvm.edu

First try clearing your cache, or the cache and history. Press the Ctrl-Shift-Delete keys on any PC running windows in any browser (Firefox, Internet Explorer, Chrome, etc.) and you will see the following window. You can check off just the cache, or the other options, or use the drop down as shown to clear everything.

On an Apple computer in Safari, Open Safari, click on the word Safari in the top left, choose the Empty Cache option:

If you cannot get the page at webmail.uvm.edu after emptying the cache, try closing your browser and reopening it.  NOTE: all Bookmarks or Favorites that point to webmail.uvm.edu should be deleted and then recreated.

How do I delete mail?

Method one: the default configuration in Webmail:

Check the box to the left of the message in the list, click the Delete button in the top center horizontal menu of the window, the message is lined-out. WARNING, SELECTING ALL AND DELETING WILL REMOVE ALL MESSAGES IN YOUR INBOX.

To remove it entirely, under the Other button in that same menu select Purge deleted.

Method 2:

IF you have been using a TRASH folder, Click Preferences in the vertical menu on the left side, choose Deleting and Moving Messages in the Message Column, in the drop-down under Trash Folder choose Trash (or the folder you designate), then below that, check the box to “Display the “Empty Trash” link in the menubar?” Save the changes. In the Inbox view, you then see a trash folder on the left (it may appear only AFTER you delete a message). To empty your trash folder, right click on it and choose Empty:

How do I move mail messages to another email folder in webmail?

Select the messages you would like to move, or “file” in another folder by checking the boxes to the left.

Click on any ONE of the selected messages and drag the selection to the folder in which you would like to file it.

The menu buttons and drop down options for moving messages that were part of the former version of webmail are no longer available.

NOTE: Unless you uncheck something it will remain checked unless you uncheck it.

How do I copy mail messages to another email folder in webmail?

Follow the same process described above for moving messages but HOLD DOWN THE CTRL key while you drag the message to the folder, and it will make a COPY of the message, leaving the original in the inbox (or whatever folder the message is being copied FROM). You can use this strategy to copy the same message to more than one folder.

How do I make the box, in which all my email folders appear, larger?

Click on the line that is the divider between the left verticle menu and the message display window and drag it to the right.

After dragging the boundary:

How do I view full headers for a message?

Click the [+] icon in the upper left of the message to expand headers. To collapse them, click the [-]. The default is to have them collapsed since it takes up less screen space.

A full header will appear similar to the example below:

How do I change the font in the compose window?

In the New Message window, (which opens when you click New Message in the left side menu), check the box to compose in HTML and the editing buttons will appear:

To make html the option every time you open the New Message window, follow the steps below for accessing your Preferences.

How do I access the list of Preferences?

Click Preferences in the menu on the left:

To edit preferences, access the specific set of preferences in the window that appears:

To make HTML your composition choice, Click Composition in the Preferences, then in the first drop down, choose

Rich text (HTML) for the option: Default method to compose messages

The “Other” dropdown menu is not appearing

The UVM Webmail requires the browser window to be a certain size for all the buttons to appear. If you find that the “Other” menu or any of the buttons are missing, this may be because there is not enough space for it. The solution is to widen your screen or get rid of the sidebar.

A Note on Forwarding

When forwarding a message there is no way to edit the message text before you forward it.

1. The have a COM-branded background screen in BootGuard (The PGP login screen that appears when the computer is turned on specifies College Of Medicine)
2. They have a COMIS contact number on the login page
3. Drive decryption is not allowed for users in this policy group

Other than that, the software is the same and they use the same PGP Management Server.  Whole Disk Recovery Tokens are obtained through the same process (Account Services), and the software performs identically.

As they have the COMIS contact number in BootGuard, the UVM Computing Helpline staff are unlikely to receive calls. If there is a problem direct them to COMIS to ensure data security, and Account Services if they need a recovery token.

• OS X 10.5 Leopard
• OS X 10.6 Snow Leopard

Problem:

Mac is unable to get an IP address via DHCP, reporting either a self-assigned IP address (169.x.x.x) or no IP address. This often happens on the wireless Airport interface, even when Ethernet appears to be working.

Cause:

The OS X firewall is blocking incoming DHCP information, preventing an address from being obtained. This often happens after total battery depletion or improper shutdown which modifies the file creation dates of key network files (configd, mDNSResponder).

Best Solution:

Download and run the Wireless Network Setup Utility from the UVM Software Archive. This installer includes fixes for necessary firewall exceptions.

Quick/Temporary Solution:

Temporarily disable the firewall to allow a DHCP connection, then re-enable the firewall.

OS X 10.5.8 Leopard

1. Open System Preferences by clicking its icon in the Dock or clicking the Apple menu in the upper left corner and choosing System Preferences.
2. Click the Security preference pane.
3. If it is locked, unlock it by clicking the closed padlock icon in the bottom left corner.
4. Select the Firewall tab.
5. Set it to Allow all incoming connections.
6. Click the Show All button at the top of the window.
7. Click the Network preference pane.
8. Select the network interface (Ethernet or Airport) you want to connect from the column on the left.
9. Click the Advanced button.
10. Select the TCP/IP tab.
11. Click the Renew DHCP Lease button.
12. Wait a few seconds.

OS X 10.6.8 Snow Leopard

1. Open System Preferences by clicking its icon in the Dock or clicking the Apple menu in the upper left corner and choosing System Preferences.
2. Click the Security preference pane.
3. If it is locked, unlock it by clicking the closed padlock icon in the bottom left corner.
4. Select the Firewall tab.
5. Click the Stop button.
6. Click the Show All button at the top of the window.
7. Click the Network preference pane.
8. Select the network interface (Ethernet or Airport) you want to connect from the column on the left.
9. Click the Advanced button.
10. Select the TCP/IP tab.
11. Click the Renew DHCP Lease button.
12. Wait a few seconds.

If a DHCP-assigned IP address is obtained, return to the Firewall preference pane and re-enable the firewall. Turning the firewall back on should not reintroduce the problem.

Advanced Solution:

Reset the firewall to its factory default settings. Warning: this will remove any custom firewall rules that may have been added.

1. Open Terminal (located in Applications > Utilities).
2. Type or copy/paste the following:
   

   sudo cp /usr/libexec/ApplicationFirewall/com.apple.alf.plist /Library/Preferences/com.apple.alf.plist

3. Enter the Mac admin password when prompted.
4. Quit Terminal.
5. Restart the computer.

When All Else Fails Solution:

Download and (re)install the latest Combo Update for that version of OS X. This will reinstall the affected network files and correct any date/time discrepancies that may have occurred due to a dead battery.

• Mac OS X 10.5.8 Leopard Combo Update
• Mac OS X 10.6.8 Snow Leopard Combo Update

Connecting to the Active Directory CAMPUS Domain Shared folder

If you are connecting from OFF CAMPUS, you’ll need to first download and install VPN.

After installing the VPN client, you’ll be ready to continue.

If you are ON CAMPUS, you are ready to begin.

Make sure you have an Internet connection, then make Finder the active program (This can be accomplished by single-left-clicking on the desktop).

Now, press Command key and the K key at the same time (⌘+k). The following dialog box should appear

Type cifs://files.campus.ad.uvm.edu/shared into the Server Address box and click “Connect”. The following dialog box should appear:

In this dialog box, select “Registered User” and enter your UVM netid and your password. If you select “Remember this password in my keychain”, it will be stored on your computer so that you won’t have to type it in each time you try to connect to the shared folder. However, this is not recommended on a shared machine.

Click “Connect” after entering your UVM netid and password, and you should be connected to the shared folder. It will look something like this:

NOTE: You will not be able to open or view the contents of folders to which you are not assigned access.

If you are experiencing problems or needs further assistance, please contact the UVM Computing Helpline at (802) 656-2604.

Hi, folks,

We’re receiving a few reports from folks who are having problems accessing their files in the shared area. If you find that folks left the computers on overnight, those systems may not have reconnected successfully to the new server. It seems like old advice, but a good first troubleshooting step for these situations might be to reboot the client computer.

If folks are not seeing folders within the shared area that they know they should be able to access, they can try typing the folder name into the explore address bar, the Start menu search box, or the Run command (e.g. S:ets ). We’re still working on this issue.

Please report any ongoing problems to saa-ad@uvm.edu.

–Geoff

——————————————————————————————

The server migration has been completed, and file services are available again. There are a couple of changes to note:

• \files.uvm.edushared (S:) now shows you only those folders to which you have access.
• \files.uvm.edu now shows over 18 thousand user home shares, though these shares are only accessible to the corresponding users.

One outstanding issue is that web-based access to users’ home directories via https://webfiles.uvm.edu is not currently available. Users can still access departmental files via https and WebDAV, and access via scp/sftp works for both home directories and departmental data.

Now that file services are hosted on Windows Server 2008 R2, we are hopeful that Windows client systems will see improved performance by using the SMB2 protocol. In the near future, we hope to make additional improvements, including generating quota reports for departmental shared folders, and merging users’ “H: drive” into their “My Documents” folder.

Please check your drive mappings and network folders to confirm that things are working as expected. If you have questions or concerns, please contact us at saa-ad@uvm.edu.

–Geoff

——————————————————————————————

Reminder: Starting at 7:30 pm tonight, Tuesday October 25th, ETS will take the file server “files.uvm.edu” offline for migration to new hardware. The service outage is expected to last at least four hours. “Files.uvm.edu” hosts several widely-used file shares, including:

• \filesshared:
  Departmental shared directories, or “S:” drive, on Campus domain-joined computers.
• \files:
  Home directories used for “My Documents” folder redirection and H: drive mappings on Campus domain-joined computers.
• \filesmca:
  Microsoft Campus Agreement licensed software distribution.
• \filessoftware:
  Distribution point for various Windows software installers, including ApplicationXtender and LiteTouch boot media.
• \filessis:
  Developer files for the “Banner” student information system.
• \filesr25:
  R25 event management software client installation share.

During this maintenance window we will be retiring our NetApp file server appliance, and replacing it with a Microsoft Windows Server 2008 R2 file server. While we do not expect to encounter any client compatibility problems with the new server, we are welcoming people to test the new server for potential problems at this time.

Begin by navigating to the UVM software download page in your web browser (https://www.uvm.edu/software), and enter your UVM NetID and Password when prompted.  Scroll down the list of available downloads to the box for the current version of Fetch, and click “Download Fetch now”.

Fetch on the UVM Software Archive

If prompted by your browser, safe the installer file to the location of your choice.  The download file should have a title similar to “UVM-Fetch.dmg”.  If your browser does not automatically download the file, you may have to click the direct link displayed in the browser window.  After downloading, open the file.

A window similar to the one pictured below should open in Finder.

OS X Finder view of Fetch disk image

If this window is not displayed after opening the downloaded file, open Finder, then click on UVM-Fetch in the Devices menu on the left side of the Finder window.  Open the file “UVM-Fetch.pkg” and follow the installer instructions using the default settings.  You may be prompted to enter a password – this password is the one associated with your Mac computer, not your UVM NetID password.

Connecting to Your Zoofiles

Before using Fetch, you must connect to the UVM network using the Cisco AnyConnect VPN Client, so that the Zoo server is accessible from your Macintosh.  Detailed instructions explaining this process can be found at the following link:

Downloading and Installing Cisco SSL VPN Any Connect client: Mac

Open “Fetch” from the “Applications” folder in your Finder.  The New Connection window should appear.

The New Connection window directs Fetch to connect to Zoofiles

Fill in the connection settings using the following values:

Hostname: zoo

Username: (your UVM NetID)

Connect Using: SFTP

Password: (your UVM NetID Password)

Click the button that says “Connect”.

You should now be able to browse the contents of your Zoofiles in an interface similar to Finder.  Use the button at the top of the window labeled “Back” to move up one directory within your zoofiles.  If you desire to edit a file, but keep it in the same location after saving, use the “Edit” button at the top of the window.  To download a file to your computer from zoofiles, use the “Get” button, and use the “Put” button to upload a file from your computer to your zoofiles.  Closing the Fetch window will close your connection to zoofiles.

To make a Quick Description, follow these steps:

1.  Click “Preferences” at the top-right of the Footprints homepage. (click the image to enlarge, use the back arrow to return)

2.  Under the “Issue Page” tab in My Preferences, click the “Configure Quick Descriptions/Signatures” button towards the bottom of the window. (click the image to enlarge, use the back arrow to return)

3.  A new window should pop up.  In this new window, where it says “Create a New Quick Description called:”, enter the desired title of the Quick Description you are currently making. (click the image to enlarge, use the back arrow to return)

4.  Yet another window will pop up with the name of the Quick Description in the appropriate dialog box.  Underneath this, type whatever you would like your quick description to say. (click the image to enlarge, use the back arrow to return)

5.  After you are done typing the content of the Quick Description, click the “Save” button in the bottom left of the window.

6.  Congratulations, you’ve just made a new Quick Description!  Now, in the same window where you first created your new Quick Description, there is an “Edit, Re-order or Delete Quick Descriptions” box, where you can edit the Quick Descriptions you’ve already made.  For example, I have a Quick Description for current-student Luminis Requests, people who need to reset their password and do not have a CATcard, and others. (click the image to enlarge, use the back arrow to return)

7.  Save and close out of the “Create Quick Descriptions” window, and remember to save your preferences by entering your password (upper left corner) and clicking the “Save” button in the “My Preferences” page: (click the image to enlarge, use the back arrow to return)

Using these tools will help to streamline Footprint production and reduce unnecessary typing.

Installing Microsoft Office 2011 from the MCA

This is intended for UVM Faculty and Staff and and for Grad Students holding a SALARIED teaching, research, or training assistantships.  For faculty and staff, this software may only be used on UVM owned machines.  For Grad Students, the Graduate College has licensed this software for use on your personally-owned computers during your time as students at UVM.

Graduate students unsure of their eligibility should contact Kathleen Merchant 656-3017.

The first step to installing Microsoft Office 2011 on your UVM owned Mac is to connect to the  MCA server. To do this you will want to click on a blank space on your desktop, then click the “Go” menu.

From the Go menu, select “Connect to Server“.

A box will appear, you will need to type in the correct path to get the to MCA folder.

The path is:   cifs://files.campus.ad.uvm.edu/mca

(As seen in the image below)

After entering the path, click the “Connect” button.

You will be asked to login. Login using your UVM credentials. (Same username and password you use to get into your UVM email)

When you have successfully logged in you will see two folders. Windows, and Macintosh. Double click the “Macintosh” folder.

Double-click the “Office2011” folder. Then DRAG THE  “Office_Mac_Standard_2011_English.ISO” file TO YOUR DESK TOP. Double-click the file on your desktop to start the installation. NOTE: You may install the files over the network, but copying the installer to the desktop is generally a more reliable way to install the software. Once you complete the installation, put the “Office_Mac_Standard_2011_English.ISO” file in your trash and empty the trash.

An installer window will appear. Double-click the “Office Installer” icon.

At this point in the installation process you should be able to follow the On-Screen prompts to complete the install.

However, if you prefer, screen shots are available below for reference.

A message window will pop up. Click “Continue”

Software License Agreement, Click “Continue”

Microsoft Software License Agreement… Click “Agree”

Click the “Agree” button to agree with the Software License terms and continue with the installation.

Standard Install on “Disk” (your disk name will be the name of your hard drive)… Click the “Continue” button.

You will be asked for your administrator password. This is your computer password.

The installer will begin to run.

A window will appear suggesting that you close any other applications you may have running in the background.

Close the applications it mentions (firefox in my case), then click the “Continue Installation” button.

The software has been successfully installed. Click the “Close” button.

You should see the Office 2011 icons in your dock.

The software will ask you to search for and install for updates. This is recommended. It will look like this:

Once you click “Install” you will see this screen.

Click “Continue” and you will see this screen.

Click “Agree” and you will be asked to select a destination drive. Choose the drive that looks like the one highlighted in this picture.

It will tell you how much space this will take on the drive. If you don’t have enough space please delete some things, then click “Install”

The next screen should be the installation successful screen. Press “Close” and you have successfully installed and updated Microsoft Office 2011.

If you encounter problems or need further assistance, please contact the UVM Help Line 802-656-2604

Footprints Searches-

One of the very useful features in footprints is the search function. The search bar is show below:

This search will ONLY SEARCH THE CURRENT WORKSPACE. To find a footprint by it’s issue number, simply put the number into that box and press search. To find an issue by netid you will need to enter the netid, click the drop-down arrow next to “Search”, and choose “Keyword” as shown below. If you just click search footprints only searches the “Short Description” field which does not contain the netid.

If you want to do a search in more than one project you will need to do a cross project search.

Cross Workspace Searches-

An advanced function of footprints is the ability to search for a term across multiple workspaces. To do this:

1) Hover over the “Advanced” link, then click “Cross Workspace”

2) Make sure “All of the Above” is selected and press the “Go” button. NOTE: You will only see workspaces that you have access to in the list.

NOTE: There are MANY different ways to do a cross workspace search. Please feel free to experiment. I am demonstrating the most used method.

3) Choose the “Issue Criteria” tab and enter your search term (usually a netid) in the “Keyword” field.

4) Choose the Save/run tab

Mac

Wired (Recommended)

1. Make sure the printer is powered on and has a USB connection to the computer.
2. If you are using OSX 10.6 or earlier, please insert the driver CD provided with the printer. If you are using OSX 10.7 Lion, please read below, ‘Downloading Your Driver‘.
3. Once the disk is inserted, please run the ‘HP installer.app’. This should bring up an install wizard. If you downloaded your driver, run the downloaded file.
4. Hit ‘Continue’ twice, and accept the license agreement.
5. Select the printer from the list of devices, and click continue. NOTE:  ‘USB’ as the connection type, and click continue.
6. You can now click ‘Install’ to begin installing the driver. You do not have to join HP’s customer enjoyment service, when prompted.
7. Once the driver installation finishes, the Wizard should instruct you to add this printer to your list of printers on the machine. Click ‘Add Printer’. This should open up a Mac System Preferences window. (NOTE: This step does not always show up, if so, please skip to ‘Adding Your Printer (Mac)’ below).
8. Select your Deskjet 3050 and click “Add Printer’.

Congratulations! Your printer should now work over USB! You do not need to register your printer, but HP suggests it.

Wireless (NOT Recommended)

UVM does not recommend you set your printer up wirelessly. Because you cannot connect the printer to UVM’s WPA2 Enterprise network, you are unable to use wireless internet and print wirelessly simultaneously. Additionally, due to the large amount of users who have this model printer, it may be difficult to identify which printer is yours. Expanding on this, leaving wireless enabled on your printer leaves it open for others to print to. You can, however, connect to your printer wirelessly and connect your computer to internet via Ethernet; keep in mind, ETS does NOT recommend this setup.

1. Make sure the printer is powered on and is not plugged into the computer via USB.
2. Press the ‘Wireless’ button on the printer. Next, press the button corresponding to ‘Settings’ on the printer display. Finally, press the button corresponding to ‘Enable Wireless’ on the printer display.
3. Connect the computer to the wireless network labeled ‘HP’ followed by your model number  (ex HPJ610a.E8B8C5).
4. If you are using OSX 10.6 Snow Leopard or earlier, please insert the driver CD provided with the printer. If you are using OSX 10.7 Lion, please read below, ‘Downloading Your Driver‘.
5. Once the disk is inserted, please run the ‘HP installer.app’. This should bring up an install wizard. If you downloaded your driver, run the downloaded file.
6. Hit ‘Continue’ twice, and accept the license agreement.
7. When you select your printer, the connection type should be ‘Bonjour’.
8. Click ‘Continue’ and ‘Install’ to begin the installation of the driver.
9. Once the driver installation finishes, the Wizard should instruct you to add this printer to your list of printers on the machine. Click ‘Add Printer’. This should open up a Mac System Preferences window. (NOTE: This step does not always show up, if so, please skip to ‘Adding Your Printer (Mac)’ below).
10. Select your Deskjet 3050 and click “Add Printer’.

Congratulations! Your printer should now work over wireless! You do not need to register your printer, but HP suggests it. Note: although this is not the recommended configuration with the UVM wireless, it should work fine off-campus or on home networks.

Downloading Your Driver

Before you download your driver, you will first, you will need to identify what series Deskjet 3050 you have. On the back of the printer there should be a sticker with all of this information; the HP Deskjet 3050 has two different series, the j610 and the j611. Once you find which model you have, please click the appropriate link below to get your driver page:
J610
J611

Once on the page, you will need to select your operating system from the drop down menu. From there, expand the ‘Drivers’ section, and download ‘HP Deskjet Full Feature Software and Drivers’. Once downloaded, you can follow the steps above to install the printer.

Adding Your Printer (Mac)

If you completed the installation of the driver, and you were not prompted to add the printer to your list of printers, please follow these steps to add the printer.

1. Click the apple in the top left corner, and open up ‘System Preferences’.
2. Open up ‘Print and Fax’.
3. Click on the plus to add a new printer.
4. Select the Deskjet 3050 from the list, and click on ‘Add’.

Congratulations! Your printer should now work!

PC

Wired (Recommended)

1.  Please make sure the printer is powered on and is connected with the USB cable to your computer.
2. Insert the driver disk provided to you with your printer. This should automatically bring up the HP install wizard. If you have problems with the CD, please read ‘Downloading Your Driver’, below.
3. When the installer opens, click ‘Connect a new printer’.
4. Select the ‘USB’ radio button, and click ‘Next’.
5. Once the installation completes, please click ‘Next’ and the ‘Finish’.

You should now be able to print from your machine! You do not need to register your printer, but HP suggests it.

Wireless (NOT Recommended)

UVM does not recommend you set your printer up wirelessly. Because you cannot connect the printer to UVM’s WPA2 network, you are unable to use wireless internet and print wirelessly simultaneously. Additionally, due to the large amount of users who have this model printer, it may be difficult to identify which printer is yours. Expanding on this, leaving wireless enabled on your printer leaves it open for others to print to. You can, however, connect to your printer wirelessly and connect your computer to internet via Ethernet; keep in mind, UVM does NOT recommend this setup.

1. Make sure the printer is powered and is not plugged into the computer via USB.
2. Press the ‘Wireless’ button on the printer. Next, press the button corresponding to ‘Settings’ on the printer display. Finally, press the button corresponding to ‘Enable Wireless’ on the printer display.
3. Connect the computer to the wireless network labeled ‘HP’ followed by your model number (ex HPJ610a.E8B8C5).
4. Before we connect this printer to the computer wirelessly, we will have to print off a few pages of information. Make sure there are at least 5 pages of printer paper in the printer. Please press the ‘Wireless’ button on the printer. Next, press the button corresponding to ‘Print Reports’.
5. Find the page titled ‘HP Network Configuration Page’. Under IPv4, please find the 4 part number names IP Address. We will use this later in the installation.
6. Insert the driver disk provided to you with your printer. This should automatically bring up the HP install wizard. If you have problems with the CD, please read ‘Downloading Your Driver’, below.
7. When the installer opens, click ‘Connect a new printer’.
8. Select the radio button ‘Network’ and press ‘Next’.
9. Check ‘The printer is already connected to the wireless network’ and click ‘Next’.
10. Under step three, select the radio button ‘I see an IP Address’, and type in the 4 part number to found in step five.
11. The printer should now install. When this finishes, click ‘Next’ and then ‘Finish’.

You should now be able to print! You do not need to register your printer, but HP suggests it.

Downloading Your Driver

Before you download your driver, you will first, you will need to identify what series Deskjet 3050 you have. On the back of the printer there should be a sticker with all of this information; the HP Deskjet 3050 has two different series, the j610 and the j611. Once you find which model you have, please click the appropriate link below to get your driver page:
J610
J611

Once on the page, you will need to select your operating system from the drop down menu. From there, expand the ‘Drivers’ section, and download ‘HP Deskjet Full Feature Software and Drivers’. Once downloaded, you can follow the steps above to install the printer.

If you are scheduled for the in-take station, you will login at the in-take computer.

If you are scheduled to work as a Tech, use a net-book and login to footprints there.

You will login the same way on any computer. Open a browser and go to footprints.uvm.edu and enter your net ID and your password.

Once you have logged in, make sure that you have the Computer depot clinic selected or highlighted in the upper right hand corner in the projects menu.

Once you have logged in, you will see the previous/in-progress issues that are happening at the CDC.

This system is a way to control, filter, record, and document how we diagnose and fix all of the computer related issues that come to us at the CDC.

• Students/facutly/staff sign in on one of our two macs that are at the intake station, equidistant from the clinic and sales side of the depot. Here they will first encounter a screen that asks for a net ID.
• If they enter the correct netID (not 95-number), the system will bring up some of their information such as year, email, phone, department, etc. If the netID does not register, the footprint will proceed without any other information.
• Next they will be taken to a screen where their information will be brought up. *** Note: If you are on intake many clients do not know the difference between their 95-number and netID, be sure to available to assist in this to avoid further or unnecessary confusion.
• Most clients will not know what to fill in, and it is most important that the Short Description and Description field are filled out, then the foot print needs to be saved. The Save button can be found in the upper left hand corner or the lower left.
• Problem type and computer platform also need to be correctly filled in and if the client does not do this, the in-take person or tech working on the computer needs to do so.
• Before a client leaves the Depot, the footprint should be updated to show the status of the issue, and all steps taken.  If you must leave your shift you must update the ticket to list of of the steps you took while working on the issue, and if known, what steps you recommend next.
• Lead techs are responsible for following up to see that all techs on duty update issues and that issues are closed as soon as the problem is resolved.
• Before closing an issue, ensure that all of the drop down fields under Issue Information are correctly set, and that we have a good contact phone number for the client in the Contact Information section.

If you are using a Mac running Snow Leopard 10.6.8 or older and wish to install the Desktop Oracle client, please continue with the steps below:

Step 1

Visit the UVM software page located at: www.uvm.edu/software

You will be asked to login using your UVM NetID and password.

Once you have logged in, you will see a screen asking you to select your platform. Since you are using a Mac, you will want to select the Macintosh OSX link.

Step 2

Download the Calendar by clicking the Download Calendar Now button.

You will be brought to a new page and the download of Oracle Calendar should begin shortly. A new window will eventually appear asking if you would like to save this application, click the OK button.

Step 3

When the download completes you will want to unzip the application, this can be done by simply double clicking on the completed download file. After doing so you will see a .dmg file located in the same directory your download is located. Double clicking this cal_mac_OSX_10121.dmg file will start the installation of Oracle Calendar.

It will only take a few seconds to install, when the progress bar disappears you are ready to open Oracle Calendar and login using your UVM credentials. The easiest way to locate your newly installed Oracle Calendar application is to click the Spotlight magnifying glass icon in the top right of your screen and search for Oracle.

Click the Oracle Calendar icon to start the applications.

You will see a login screen appear, you will need to enter your UVM NetID and password to login to the application. NetID IS USED BELOW AS AN EXAMPLE ONLY, YOU NEED TO USE YOUR ACTUAL NETID IN THAT BOX.

You have successfully installed Oracle Calendar on your Mac OSX 10.6.8 or older computer. For more information about using Oracle Calendar, see the documentation on the ETS website.

If you are experiencing problems or need further assistance, please contact the UVM Help Line at
802-656-2604

UVM Faculty and Staff using macs will not have those computers joined to the CAMPUS domain.
They should still use the netID and the netID account password when the PGP pop up for enrollment with the PGP server comes up.  These directions assume that the client used their netid password to enroll that account with their macOS computer on the PGP server.

THERE MUST BE TWO ACCOUNTS ON THE COMPUTER TO MAKE THE CHANGE, BOTH ACCOUNTS MUST BE LISTED IN THE USER ACCESS LIST IN PGP DESKTOP BEFORE YOU PROCEED.
If there is only one account, create another local account, open PGP desktop, add that user to the list of those under User Access in the PGP disk section

• change the password to the netID account that was used to enroll the computer with the PGP server in a browser at www.uvm.edu/account
• Open PGP desktop (use shortcut in upper right or look in Applications folder)
• in the menu on the far left click PGP disk, then the volume listed for the mac hard drive
• a list of users comes up on the right, click on the netID (the one that the password change was just performed for) in that list
• click the minus sign in the bottom of the box under the list of accounts to delete that account
• a box pops up “Please enter your PGP Whole Disk Passphrase” ENTER THE OLD NETID PASSWORD IN THAT BOX
• the account disappears from the list. Click the plus sign at the bottom of the box to add it back: choose add passphrase user
• box pops up: for user name use the netID, for passphrase enter the NEW netID password in both boxes for the new passphrase
• you get the “Please enter your PGP Whole Disk Passphrase” pop up: ENTER THE PASSPHRASE FOR ANY OF THE OTHER ACCOUNTS IN THAT LIST UNDER USER ACCESS
• restart
• use the NEW netID password to get past the PGP login screen.

If these steps fail, please contact the UVM Computing Helpline at 656-2604 or email helpline@uvm.edu. DO NOT send the Helpline your netID password for any reason. You may need to arrange for a site visit by an ETS client services staff member.

• First login to Footprints with your UVM netid and password at https://footprints.uvm.edu. NOTE: only “agents,” meaning ETS staff and student techs, or other UVM IT support staff, can access Footprints through this login page.  Computer users, and all UVM affiliates who want to enter a footprint to receive assistance, must use the form online.
  
  • Once you have logged in, make sure that you have the UVM Computing Helpline selected or highlighted in the upper right hand corner in the projects menu. In the example, the agent has access to multiple workspaces; the entry default workspace varies with the agent. If you only have access to one workspace, you will not see a drop down menu in the upper right. This person entered Footprints in the CDC project, so UVM Computing Helpline must be selected in the drop down to get to the Helpline project.

  

• Only access Footprints while you are working.
• UVM Computing Helpline technicians can monitor the issues in the workspace using the Totals panel in the dashboard, top left: click on Active, to see all active issues, Open, for all open issues, etc.
  • At the opening of your Helpline shift, first check Requests and “Needs Attention” categories in the Helpline workspace–update and resolve issues that you can assist with. Call the clients back whenever possible; since this is the primary telephone IT support service at UVM, most people will contact the Helpline because they prefer to work over the phone.  However, if they email a request or do not provide a good contact phone number, update the footprint and be sure to check the box to email the contact.
  • The Helpline should respond to every call or request within one business day. Issues should be closed or escalated during that first day. Most callers will ask about issues that will be resolved in that first phone call.  ALL CALLS must be entered into footprints, so if you resolve the problem, simply set the status to Closed, but enter the footprint.
  • Footprints data is used to determine how many issues the Helpline resolves, the times people contact us, the trends in the types of issues that come up, and trends in client demand: therefore it is extremely important to enter a footprint for every call and to document it thoroughly, professionally, and as completely as possible.

  Training concerning how to fill out specific fields in the Helpline project is done in person. Every field in each of the sections should be as complete as possible.  All issues are set to email the contact by default. Defaults are set by the workspace administrator.

This tutorial will show you how to sync your UVM Oracle Calendar to your Android smart phone.

NOTE: Due to the various handheld devices available running the Android OS we can not guarantee these setting will work on your device. These settings were tested on an HTC Android phone running Gingerbread 2.3.4 (08/09/2011)

To Sync Oracle Calendar you will need to purchase a piece of third party software called Synthesis SyncML Client STD

This App is available in the Android market. As of the date of this tutorial the price for SyncML is $25.99

———————————————————————————————————–

Step 1

Open the App Drawer on your phone and select the Market application. Using the built in search find the SyncML Client STD app.

Step 2

Purchase the App buy tapping the $25.99 button. Once you have purchased SyncML it should download and install automatically. When the installation has finished, open SyncML.

Select the “Go the the server settings menu”

Once you have entered the Server Settings area, fill in the settings as shown in the image below.

NOTE:
Profile: uvm oracle
Server URL: https://calendar.uvm.edu/ocst-bin/ocas.fcgi
SyncML Version: SyncML/OMA DS 1.2
The Username and Password fields should be filled with your UVM NetID and Password

Once you have entered the settings, tap the SAVE button in the top right corner of the screen.

Step 3

Now that you have entered the Server Settings, you need to turn the Event sync ON and configure it. Tap the Menu key on your phone, then select Settings

You will need to configure the Event sync with the following settings. NOTE: These settings are CaSe SeNsiTiVe

Server Path: ./Calendar/Events
Turn the Data RangeLimits ON
Set Past Days to: 10
Future Days: 20

Once you entered these settings, tap the SAVE button in the top right of the screen.

Step 4

Now you can attempt to sync your Oracle Calendar. Tap the Start Syncronization button from the main screen within SyncML.

It will take a few moments to sync. Once your Events have synced to your phone you will see a Sync Successfully Completed message.

Now you will want to tap the Home button on your phone, then open the App Drawer and select the Calendar (Google Calendar) app that came with your phone. You should see the next 20 days and past 10 days of your events in your Google Calendar, similar to the image below.

Thats it! You have successfully set up your Oracle Calendar account to sync with Google Calendar.

TROUBLESHOOTING: if you are getting errors double check to make sure ALL settings are entered correctly, the smallest typo will cause these settings to fail. Setting the Past days and Future days too high has been reported to cause problems with the sync function.

132.198.xxx.xxx is a valid working IP address and should have network access. (this IP indicates the computer is on the wired ethernet network or the AnyConnect VPN)

10.245.xxx.xxx is on UVM wireless network and is a valid working IP address.

• UVM wireless IP pools for the residence halls are as follows:
• 

10.242.xxx.xxx is a wired connection that has not been registered and will have no network access until the user completes the netreg process at netreg.uvm.edu

10.250.xxx.xxx is on the wireless CAT’S PAWS network without VPN and will have no network access unless the user runs the AnyConnect VPN client and logs in

192.168.xxx.xxx is on a router:

• If the client is calling the Helpline from home, network troubleshooting should include power cycling this home router (unplug it from the electrical outlet, wait a few seconds, plug it back in).
• If the caller is on campus, this indicates a rogue unauthorized router with DHCP enabled. These will be blocked if they interfere in anyway with the UVM network. Wireless is campus wide beginning Fall 2011; direct the caller to connect to UVM wireless and to disconnect the router. See http://www.uvm.edu/~telcom/?Page=NewWireless/intro.html which states: “Wireless access points should only be installed by UVM Network Services. Students, staff and faculty may not allow a third-party provider to supply access on campus or install their own access points. If you suspect an unauthorized access point is interfering with your Cat’s PAWS (or UVM wireless) service, please contact Network.Services@uvm.edu.”
• Departments and off campus remote sites need to work with network services for router authorization. See: http://www.uvm.edu/~telcom/?Page=forms/default.html under Faculty and Staff network connections for the online request form.

169.254.xxx.xxx generally indicates a network failure as it is the Windows default IP address (self-assigned IP). Check network settings for the computer in question in Control Panel.

Please contact Dean Williams, Information Security Officer, if you have questions or concerns about this.

Internet Explorer 9

Problem: While in PeopleSoft your cursor may jump backwards and/or inconsistently display your list results.

Solution: Turn off personalization feature in Peoplesoft called “type-ahead”.

1. Navigate to ‘My Personalizations’
2. Under ‘Navigation Personalizations’, click on ‘Personalize User Options’
3. In the dropdown menu for ‘Type ahead’, select ‘No’.

Problem: Receiving the following error in various pages.

Solution: Turn on Compatibility View – for more details please look at Microsoft’s solutions.

http://support.microsoft.com/kb/956197

It is possible to enable compatibility view for multiple computers by using GROUP POLICY – which would have to be something SAA would have to do. To request this action, submit a footprint. Helpline techs: escalate to Computer Technical Support, assign SAA team.

Problem: Getting browser not supported warning when Compatibility View is turned on.

Solution: Ignore

Firefox

Problem: Firefox 5.0 – E-PC: XML Is Invalid Error Happening In Firefox On ‘Submit’ When Page Accessed With DoModalComponent. [ID 1267567.1]

Solution: down grading to 3.5

Thanks to Monica Devino for the research and content of this Helpline knowledge base article.

1. Connect to campus files from home

2. Connect to the “Cats PAWS” wireless network.

First open Safari or another internet browser.

Type https://sslvpn.uvm.edu or use the alternative route by going through www.uvm.edu/it/software > software download > enter credentials > click MAC OS X > AnyConnect VPN Client version 2.5.1025

Once the page loads you will need to login using your UVM NetID and password (same username and password you use to login to your UVM email).

A box will appear, click the “Continue” button.

A box will appear, click the “Allow” button so that installer will run.

The connection should now be established. The Cisco AnyConnect VPN Client has successfully connected.

The connection can be controlled from the lock icon in your dock.

Wine bottler is a Mac OS X application that “bottles” wine settings into packages to make running windows applications on a mac possible without needing a windows license and running windows in a virtual machine.

What is wrong with Wine Bottler?

Wine Bottler is beta software that is not well supported. It is supposed to include scripts called “winehacks” which make certain programs work but they do not show up on some systems. There is currently no solution to this problem and it prevents most applications from working properly. Even when “winetricks” is working, Wine will run some windows programs but is not a full alternative to a virtual machine. Wine is not able to emulate a window environment completely.

Alternatives

If someone needs to run a windows program on a mac they have other options. One option is installing Windows in bootcamp. Boot camp is free but requires a license for the Windows OS if the machine is not university owned. The other option is running a full version of windows in a virtual machine. You will need a windows license, as well as virtual machine software. VMware fusion is the officially support virtual machine and can be purchased from the computer depot. Another virtual machine software is Virtualbox, this is available for free at virtualbox.org, but is not support by UVM and still requires a windows license.

Connecting to the MCA Folder using Windows

NOTE** Software covered by the MCA (Microsoft Campus Agreement) is only to be installed on UVM owned computers, by UVM Faculty, Staff, and Grad Students (holding a SALARIED teaching, research, or training assistantship).

Graduate students unsure of their eligibility should contact Kathleen Merchant 656-3017.

If you are connecting from OFF CAMPUS you’ll need to first download and install the Cisco AnyConnect VPN

After installing VPN you will be ready to continue.
————————————————————————————————————————————-

If you are ON CAMPUS you are ready to begin.

Make sure you have an Internet connection, then click the “Start” button.

In the search box type the following: \files.campus.ad.uvm.edumca

Then hit the Enter key. It will take a bit for a login prompt to appear, please be patient.

When the Login prompt appears, you will need to enter your UVM credentials. Note: If you are using a campus-domain joined computer, you will not be prompted to login, the MCA folder will open instead, as below.
NOTE** If prompted to login, it is very important to enter your credentials in a specific way. This is the format you’ll need to use.

Username: campusnetid
Password: *************

My NetID is tsbartle I would login into the system as seen in the image below,

You should now see a new window pop up. This window will be the MCA folder, it should look similar to the image below.

You’ve successfully made it to the MCA folder. To install the software you need, Double click to open the Windows folder, and choose the product that you are looking for.

If you are experiencing problems or need further assistance, please contact the UVM Help Line at
802-656-2604

Connecting to the Shared folder

If you are connecting from OFF CAMPUS you’ll need to first download and install VPN.

After installing VPN you will be ready to continue.

Please look also consider instructions here.
————————————————————————————————————————————-

If you are ON CAMPUS you are ready to begin.

Make sure you have an Internet connection, then click the “Start” button.

In the search box type the following: \files.campus.ad.uvm.edu\shared

Then hit the Enter key. It will take a bit for a login prompt to appear, please be patient.

IF the Login prompt appears, you will need to enter your UVM credentials. You will not be prompted to login if you are already logged in on a campus-domain joined computer.
NOTE** It is very important to enter your credentials in a specific way. This is the format you’ll need to use.

Username: campusnetid
Password: *************

My NetID is tsbartle I would login into the system as seen in the image below,

Once you have entered you credentials, click the OK button. A new window should appear. This window is the the Shared folder. You will be able to browse through and find the particular folder you have access to. The shared folder will look similar to the image below.

You will not be able to open or view the contents of folders to which you are not assigned access.

If you are experiencing problems or need further assistance, please contact the UVM Help Line at
802-656-2604

Connecting to the H: Drive

If you are connecting from OFF CAMPUS you’ll need to firsts download and install the Cisco AnyConnect VPN.

After installing VPN you will be ready to continue.
————————————————————————————————————————————-

If you are ON CAMPUS you are ready to begin. NOTE: If you are using your UVM owned computer that is joined to the domain, there is no need to use this process. Your H drive will mount as soon as you login, and you can click the Start button, then Computer in the menu to access the drive in the Network Location section of that window.

Make sure you have an Internet connection, then click the “Start” button.

In the search box type the following: \files.campus.ad.uvm.eduNetID

EXAMPLE***
My NetID is tsbartle
The path to my H: drive would entered:

\files.campus.ad.uvm.edutsbartle

Once you have entered the path, press the Enter key. It will take a bit for a login prompt to appear, please be patient.

When the Login prompt appears, you will need to enter your UVM credentials.
NOTE** It is very important to enter your credentials in a specific way. This is the format you’ll need to use.

Username: campusnetid
Password: *************

My NetID is tsbartle I would log in to the system as seen in the image below,

Once you have entered you credentials, click the OK button. A new window should appear. This window is you H: Drive. Your H: drive will look similar to the image below.

Thats it, you’re done! You have successfully connected to your H: drive.

If you are experiencing problems or need further assistance, please contact the UVM Help Line at
802-656-2604

Workspaces- you should log in to footprints (footprints.uvm.edu) with your netID and password. Footprints will automatically open in your default workspace. Click the drop-down menu pictured below (upper right) to see what workspaces you have available. (Click the image to enlarge, then use the back button to return to this page) Choose the workspace you would like to be in by clicking on it. The terms “Workspace” and “Project” are  used interchangeably. They mean the same thing.

Different workspaces are used to separate the issues that are being handled by different tech support teams. It is important that issues stay in the correct workspaces to avoid confusion. Generally if a footprint (issue) is in your workspace, you should be working on it.

As you can see in the example, you may have several workspaces available. These workpaces all have different uses. Generally, UVM student technicians should only be using CDC Computer Depot Clinic, UVM Computing Helpline, and Computer Technical Support.

-Blackboard Tier 1 Support:

This is where blackboard support technicians can create and close tickets. UVM currently contracts with Perceptis for blackboard support and this is where those issues will go. This workspace is managed by Justin Henry, Center for Teaching and Learning.

-BSAD IT Support:

This is the business school’s IT desk. Do not go here unless you have a specific reason, such as to determine if a student is eligible for the BSAD licensed Windows software. This space is managed by Nicholas Gingrow (802/656-0800) and the other business school technicians.

-CDC Computer Depot Clinic:

Used by UVM student technicians to manage walk-in issues at the Computer Depot. Please see the article on Computer Depot Footprints.

-Computer Technical Support:

Used by full time technical support staff at UVM including Client Services, Account Services, System Architectures and Administration (SAA), Enterprise Applications Systems (EAS), and Network Services. Student technicians will mainly use this space to search for copyright issues or to update tickets they have already escalated.

-RSENR Tech:

Similar to the BSAD workspace (see above) RSENR = Rubenstein School of Environment and Natural Resources. This workspace should not be used by student techs without a specific reason. It is managed by Mary Guillory, more information can be found at: http://www.uvm.edu/rsenr/?q=IT-services-communications

-UVM Computing Helpline:

Used by UVM student technicians to manage calls, emails, and escalations when working at the helpline space in Waterman building. Please see the article on Helpline Shifts.

Moving issues from one workspace to another is covered in our article on Escalations.

DO NOT DO THIS IN THE CDC UNLESS AN ETS TECH 4 OR ETS STAFF MANAGER REQUESTS THAT THE PROCEDURE BE DONE. Things can go very wrong when uninstalling PGP, and the UVM security policies involved indicate that we would only remove PGP under very specific circumstances (for example, in order to install a newer version).

The procedure below may not work. If the “Uninstall” button is grayed out, it can mean that you haven’t decrypted your drive(s). Otherwise, instructions for alternate (more complicated) uninstallation methods can be found here:

http://www.symantec.com/business/support/index?page=content&id=TECH149057

1) The client must decrypt any encrypted drives. This can take a VERY long time (possibly 4-12 hours depending on the size of the hard drive). Due to the time required, and security concerns, disks will not be decrypted in the CDC under any circumstances. To decrypt a drive, open the PGP application, select the volume, and choose “Decrypt”. Note: this option will not appear if the drive selected is NOT encrypted. You must select the specific VOLUME on the Mac (the named hard drive) to activate the window that offers the Decrypt button (upper right).

2) Once all drives are decrypted, open PGP and pull down the “PGP” menu. (shown to the left below)

3) Click the “Uninstall” option under PGP in the drop down list.

4) Click the “Yes” button after reading the warning message.

5) Enter your computer’s administrator password. This is NOT your PGP password. It is the password you use to install applications.

5) Click “Quit” and PGP has been uninstalled.

If you have difficulty or require assistance, call the UVM computing Helpline at 656-2604 or email helpline@uvm.edu.

URL:  http://www.uvm.edu/it/handheld/?Page=android/setup.html&SM=submenu2.html

This page gives you all the necessary settings that you need in order to set up your Android for UVM Wireless.

The basic settings are as follows:

EAP Method: PEAP
Phase 2 authentication: MSCHAPV2
CA certificate: N/A
Client certificate: N/A
Identification: Your NetID
Anonymous identification: Blank
Wireless password: Your NetID password

This page also gives you the settings for setting up UVM IMAP email.

From your iPad,

1.  Open the App Store and search for AnyConnect.  The Cisco AnyConnect VPN Client is a free download.

2.  Once the client is installed, open it and select “Add VPN Connection…” under the “Choose a connection” menu.

3.  When it prompts you for the settings, enter them as follows:

Description:              UVM (recommended; it’s just a name, however, so you can enter anything you want)
Server Address:         sslvpn.uvm.edu
Network Roaming:  On
User Certificates:      Off

When you have entered those settings and created a new connection, you should be able to flip the “AnyConnect VPN” switch at the top left of the client, and it should connect.

click Start, then Control Panel

Network and Internet Connections

Network Connections (bottom section)

A window should open showing all connections. If the wireless connection (which will say wireless, or WLAN) is NOT there (note the 1394 connection or the VPN client connection are VIRTUAL, not actual network cards, so they are not what you are looking for) then you need to press Fn, then F2 to turn the card on. (for Dells after the D600-600 series, look for an on off switch for the wireless card on the side of the laptop)

If the card for the wireless connection is there, right click on it, choose Properties, and then the window pops up like the one below. (click on the Wireless Networks tab to see the window pictured) Make sure the box for “Use Windows to configure my wireless network settings” is checked.

Windows XP wireless networks dialog box

Then you can click View Wireless networks and see the networks available.

You will only see networks that your computer is physically close to in the available networks list, but in the preferred networks list you will see networks you frequently connect to that are saved–this does not mean they are accessible at any given time.

Now click the General tab. Click once on the Internet Protocol (TCP/IP) line in the box in the center of the window and click the Properties button. Make sure that the settings there are:

In the General tab:
Obtain an IP address automatically

Obtain DNS server address automatically

and under the Alternate Configuration tab:

Automatic Private IP address

Those settings will allow the computer to access any wireless network within range on the UVM campus, although a sign-in may be required. They should also allow the computer to access any off campus network that works with automatic settings and dynamic IP assignment.

1.  Go to webmail.uvm.edu

2.  Click “Address Book” at the top of the page

3.  Click “New Contact”

4.  Choose “My Address Book” from the “Choose an Address Book” drop-down menu

From there, you should be able to add the name, email address, and other contact information of anyone, including non-UVM Affiliates.

*You will need to have a valid chart string to complete this online form (requests are for UVM resources, not residential halls. Please UVM wireless in the residential halls.)

Note: Computer, Communication, and Network Technology Acceptable Use policy states:

To safeguard network security and performance, no other device or network service such as routers, hubs, sniffers, or wireless access points may be placed on the network without approval from ETS Telecommunication and Network Services.

1 ) Go to the network services form and enter your UVM netid and password into the box that looks like this: (login as you log in to webmail)

2) You will see a form that looks like this:

3 ) Fill out this form, and click the submit button. Jacks are identified by the numbers on the wall port, if the ports are already present.

Ex: 113M-002C/D (usually a room number followed by the port number/letter)

Created by Charley Ferguson 6/23/2011

NOTE: remote access through SimpleHelp cannot be used to do this unless the computer which needs the admin account added already has Java up to date, since Simple Help requires Java to run

1 )  Open your Start menu and right-click “Computer”, click “Manage”

2 ) A window should pop up, log in using an administrator account (lead CDC techs ,ETS staff, and most IT support staff at UVM all have an administrator account using netid-tech) which will allow them to log in to any campus domain joined computer and add other administrator level users.

3 )  Select “Local Users and Groups” from the menu on the left side of the screen.

4 ) Double click the “Groups” folder and you should see a list like this:

5) Double click the “Administrators” text and you will see the list of people who are

administrators on that machine:

6 ) Click “Add…” and you should get a screen like this. Enter the netid of the person

you would like to add as an administrator of the machine.

7 ) Click “OK” and the person will be added as an administrator of the machine.

Restart the machine and the newly added user will have administrative access.

Created by Charley Ferguson 6/23/2011

The University of Vermont  uses an electronic system to process transcript requests. This electronic system uses netids to authenticate users. If you have not been affiliated with UVM for more than a year, your netid has been removed. This means that all former students have to activate a netid in order to request a transcript. Steps 1) through 6) show how to do this. Once you have activated your netid you can request a transcript, steps 7) through 14) show how to do this.

1 ) Open your internet browser (icons for the major internet browsers shown below).

2 ) Into the top bar of your browser, enter “uvm.edu/account” and press the Enter key (return key on a mac).

3 ) Choose “Activate your UVM NetID account”.

4 ) Read the network terms and conditions, then click the “Yes” button at the bottom.

5 ) Enter your social security number and birthdate and click “Next”

6 ) Follow the directions to complete your account activation by entering a password.

7 ) Go to the UVM homepage at www.uvm.edu and choose the “students” link at the top of the page.

8 ) Click the “student account info/registration” link.

9 ) Log in using the netid and password you received in step 6).

10 ) Click the “Student Records” link.

11 ) Click the “Request Printed/Official Transcript” link.

12 ) Fill out the request form and click the “Continue” button on the bottom of the page.

13 ) Click the “Submit Request” button.

14 ) You should receive a confirmation screen that your request has been received.

If you would like to check the status of this request after you submit it you can follow steps 9) and 10) and instead of the “Request a transcript” link in step 11) you can choose the “View Status of Transcript Requests” link. Transcript requests are processed the on the next business day after the request is received.

Edited by Charley Ferguson 7/21/2011

Computers that are not on the UVM domain

• You will need to know the IP address of the printer. This can either be found from the printer itself or from another computer which is joined to that printer.
• Mac:
  1. Open “Print & Fax”, the easiest way is to search for it using Spotlight
  2. Click the “IP” tab and the “+” to add a new printer.
  3. Choose the appropriate printing protocol from the Protocol pop-up menu.
  4. Type the IP address or DNS name for the printer in the Address field.
  5. Enter a name and location for the printer, so you can identify it in the Printer pop-up menu.
  6. If the Print Using pop-up menu doesn’t display the name of your printer’s model, choose the item appropriate for your printer from the Print Using pop-up menu, and then select your printer in the Model Name list.
  7. Click add.
• PC – Vista and XP:
  1. Control Panel > Printers
  2. Add a local printer
  3. Create a new port and use “Standard TCP/IP Port”
  4. Enter the IP address into the “Hostname or IP Address” field.
  5. From here you may need to go to the manufacturer’s site to download the correct drivers.
  6. After this, you should be all set.
• PC – Windows 7
  1. Control Panel > Device and Printers
  2. Add a printer.
  3. Add a network, wireless or Bluetooth printer
  4. Ignore the generated list and click the link below that says “The printer that I want isn’t listed”
  5. Select “Add a printer using a TCP/IP address or hostname” and click “Next”
  6. Enter the IP address into the “Hostname or IP Address” field and click “Next”
  7. You may be given a list of Printer models and types if you need to install the correct driver.
  8. Once the driver is installed you will be all set.

Domain joined computers (Generally PCs only)

ETS has a comprehensive set of instructions to add printers which are part of the Campus Active Directory Services. These instructions for Windows PCs can be found here: Installing Network Printers

Printers under contract for support at UVM

UVM Printers: IMF (Instrumentation and Technical Services)    6-3255

SymQuest Printers:
Phone: 800-374-9900

clients can call them directly, those with Departmental IT support should work with those support staff to interface with SymQuest

To determine if a client has departmental support available, use the online tool: http://www.uvm.edu/it/faculty/

The client, or IT support person who calls SymQuest will need to provide the device number found on the metal plate attached to all SymQuest printers

For support concerning scanned items sent to an email address – users should have had training with SymQuest.

IKON Printers: their contract is coming to an end, please read this post about secure removal of hard drives.

Site actions–Settings–Site Admin–Site features. Of the options listed here make sure to activate:

Use RadEditor to edit HTML fields

Use RadEditor to edit List Items

Only the site administrator of the SharePoint site can perform this action.

Login to an administrator level account

Click Start, All programs, find the PGP folder, click on it

RIGHT click on Uninstall PGP, choose run as administrator

when prompted that the keys will be deleted click OK, let the uninstaller run

about 3/4ths of the way through, by the progress bar, if the process stalls

Ctrl-Alt-Delete, open task manager

Processes tab–check for PGP related processes still running–there will be two, each starts with PGP…–right click each in turn, choose End Process

The uninstall should complete. You will be prompted to restart.

Restart the computer

log back in as a local Administrator

click start, in the search box, type PGP

Folders that are found: click on them in the search results, that will open the folder, go back one directory and delete the entire folder (These were key storage directories in the user profiles)

Search for PGP again, repeat the folder deletion steps if other profiles are found. If there are no results, then you are all set, uninstall complete

Please do not install the fake antivirus MacDefender that is pretending to be a legitimate one of similar name. If you have not intensionally downloaded the software, do not install it. It does require you to click continue and most likely your administration password. If you have inadvertantly installed this malware, please follow the instructions here for detection and removal.

The only way to connect a Kindle to wireless on campus would be to set up a guest account for yourself to use with the Kindle. Guest account will only last for 7 days before you will have to create a new one.

NOTE: GAME CONSOLES NEED TO UTILIZE THE WIRED NETWORK.  UVM wireless utilizes WPA2 Enterprise level encryption which game consoles do not support.

To find the MAC address on an XBOX:

On the old dashboard (pre-NXE):
Go right to reach the System “blade” of the Dashboard
Select “Network Settings”
Select “Edit Settings”
Under “Basic Settings” check to make sure “IP Settings” is on “Automatic”
Go right to get to the “Additional Settings” Tab
Go down to select “Advanced Settings”
Toward the bottom of the screen you should see “Wired MAC Adress”. the MAC Address should appear below this.

On the new dashboard NXE:
Scroll Down (if necessary) to “My Xbox”
Go all the way to the right and select “System Settings”
On the new screen, select “Network Settings”
Select “Configure Network”
Under “Basic Settings” check to make sure “IP Settings” is on “Automatic”
Go right to select the “Additional Settings” Tab
Go down and select the second item “Advanced Settings”
Towards the bottom of the screen you should see “Wired MAC Address.” The MAC Address is the number below this.

The vendor websites have more information about locating MAC addresses on the devices they manufacture. For example, Google:

MAC address Wii

or similar for other game consoles.

2.  Select the network ‘Auto UVM’ from the list under the “Wireless” tab.

• If ‘Auto UVM’ does not show up, click ‘Add’. Title your new Connection Name ‘Auto UVM’, and skip step 3.

3.  Click the “Edit” button.

4.  Under the “Wireless Security” tab, make sure the settings match the ones shown in the screenshot below.  For the username and password, use your UVM NetID and password.

5.  Click “Apply”.

Additional Troubleshooting:

If you are still having trouble connecting to wireless after following all of the steps above, try the following steps:

• Add your netID into the ‘Anonymous Identity’ box in the ‘Editing Auto UVM’ window.
• Disable and re-enable your wireless card.
• Restart your computer

If you suspect that your account has been compromised, the first thing to do is to change your password. If you are unable to change your password, please contact the UVM Computing Helpline 802 646 2604 for assistance. We will be able to identify if your account has been locked because it has been compromised or assist you with changing your password.

Simply clicking on a link may compromise your computer/laptop. If you are lucky, this may not be a problem as long as you do not submit any form or give out your password. Remember, UVM individuals will never ask for your NetID password.

The best ways to identify questionable emails:

1. Is the email unexpected?
2. Are there false links? (hover over a link and check the URL that it points to)
3. Do you know the sender? Is the sender really using the UVM email system? (Check the header information – the sender address, reply-to address and so on to tell.)

ETS staff provide online detailed instructions and screenshots here. This article goes into each item above in detail and is helpful to review.

What to do once you’ve identified phishing/scam emails

Generally the idea is to not put in the license during the installation but to do it after the Windows updates.

Please be warned that unless this is a new or formatted hard drive, doing a clean install will wipe all data from the drive. Please ensure that you back up all your data (document, photos, music, bookmarks, address books) before attempting a clean install. Help with backing up data can be found here.

Mac users installing Windows 7 in Bootcamp will also have to continue with the following instructions after completing the steps for Bootcamp installation.

WARNING:

THIS PROCESS REQUIRES YOU TO EDIT THE WINDOWS REGISTRY.
If you have never edited the registry in a Windows OS, be forewarned that if you do it incorrectly, you may render the computer un-bootable and have to start the entire installation process over. Assistance is available from ETS at the Computer Depot Clinic or by calling the Helpline.

1. Open regedit (start button, type regedit in the white search box that opens when you click start once, right click regedit.exe, choose Run as administrator)
   
2. Go to: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionSetupOOBE
3. Right click on Media Boot install in the right pane, Modify (If you cannot right-click, select Media Boot Install and click on ‘Edit’ in the top menu, then Modify.)
4. Change the 1 to a 0 under ‘Value data’
5. Click OK and exit regedit.
6. Click Windows, type ‘cmd’ in the search bar. Right-click on cmd and select “Run as administrator…” (If you cannot right-click, hold down CTRL+SHIFT+ENTER, this will do the same thing.) 
7. Type in slmgr /rearm into the command prompt window and hit enter. 
8. Reboot
9. Click Windows start, type “activate” in the search.
10. Click “Activate Windows”
11. Enter the product key, you should result in “Activation Successful”. 

Information about Drive Savers, as of January 2011:

• Let them know you are a UVM affiliate, Discount code: DS82010
• they can provide a quote via e-mail -Use an ISO 5 lab

• Refer to dust size chart -Even a single grain of dust can ruin a drive
• Conforms to Federal Cleanroom Standards: Includes ISO14644-1:1999E, IEST-RP-CC-012.1 and Federal 209 E.
• Class 1-compatible construction materials: The Cleanroom is made of non-shedding, corrosive resistant and low outgassing materials to minimize the introduction of AMC (airborne molecular contamination) into the room.
• Full-coverage ionizing blowers above workstations: Ensure control of ESD (electrostatic discharge) in all critical areas of the Cleanroom.
• Strict air contamination control: Filtered air space contains less than 100 particles per cubic feet at 0.5 microns or larger. (A non-controlled environment can have as many as 1 million particles of this size.)
• Drive Savers is the only SAS 70 Type II certified data recovery company in the world.
• Pricing is based on the drive capacity, the operating system and turnaround time. The final cost is based on the complexity of the recovery and the final recovery results.
• Recovered data can be put on any type of backup media, including a hard drive or DVD. If your need is urgent, you can use our DataExpress service to download your data from our secure FTP site. We offer a free evaluation on our Economy Service. We will contact you with a diagnosis and price quote within 2 to 3 business days of receiving your device. If you wish to cancel at that time we will send your device back to you at no charge.
•  The data recovery estimate for a 120GB Hard Drive example:

• Standard Service (1-2 business days): $770-3339 No charge if the data is unrecoverable
•  Economy Service (5-7 business days): $700-1985 No charge if the data is unrecoverable -
• Priority Service (24/7): $1541-7621 $685 attempt fee if the data is unrecoverable *This service normally runs $700-$2700, based on the circumstances , DriveSavers has agreed to a one-time special exception price. This discount does not apply to the attempt fee or to any backup media you may purchase and is only valid for 7 days from the above date. Please Note: DriveSavers will never exceed the maximum amount quoted.
• Drive Savers will often pay for shipping both ways.

The Helpline will refer questions from faculty concerning course design and application support to the Center for Teaching and Learning. Those services can be accessed by faculty directly using the email address ctldoc@uvm.edu. The CTL also offers online self help resources on their BlackBoard support main page:

http://www.uvm.edu/ctl/?Page=blackboard/index.php&SM=m_blackboard.html

The new 90 degree magsafe chargers do not work on some of the older macbook and macbook pro machines without a firmware update.

However, the firmware update requires 10.5 or higher. So it will NOT work for Tiger 10.4.

The firmware can be downloaded from the Apple site here for both Macbooks and Macbook Pros.

photo from: http://store.apple.com/us/product/MC556LL/B

in other words you have:

1)  Checked that the cable is plugged in.

2)  Removed the device from the device manager list, and it has successfully re-installed.  Also double checked the Driver version and date.

3)  Ran ipconfig /release and /renew from the administratively granted command prompt (Ctrl + Shift + enter)

You can open the command prompt with elevated privileges, and simply enter the following command:

“netsh winsock reset”

This should resolve networking issues, that make it past the usual trouble shooting pattern.

http://support.microsoft.com/kb/299357

If you have a UVM owned machine having activation problems:

• getting it onto the UVM network will fix it.
• If it is a desktop and difficult to move, using VPN will also solve the problem.

Macs running VMware Fusion can either use the UVM VPN client or create a bridged network connection so it gets a 132.198 connection (if on a wired connection).

Product Keys

• Geoff’s site also has the UVM volume license product keys. However, even after entering these, connection to KMS is required periodically.
• If this is a UVM owned machine that is for off campus use, there is an alternate license key which can be manually entered IF the computer meets specific requirements and is eligible to use the alternate licensing (there must already be a Windows OS running on the computer, or it must have shipped with a legal license for a Windows OS originally). Please contact the UVM Computing Helpline by submitting a footprint with those details and they can forward the request for a  MAK (Multiple Activation Key) if this is the case.
• personally owned computers may not use the UVM volume license versions of Windows. Instead, a Work at Home license copy, on DVD, can be purchased at the Depot for $15, UVM ID card is required.

BOOTCAMP SPECIFIC STEP:

1. Use bootcamp in Snow Leopard. (Lion includes the same utility)
2. If prompted by the setup wizard to download Windows support software, do so and note where it is stored.
3. Boot to the bootcamp partition with the Win7 disk inserted in the optical drive.
4. Reformat the Bootcamp Windows partition to NTFS using the install wizard under Custom install.
5. Highlight the drive partition where Win 7 will be installed (it will probably say BOOTCAMP) > Click on ‘Format’ > A warning window will pop up, click on ‘OK’ if you agree > Hit ‘Next’ to continue.
6. Do not enter any product keys in the setup, let Win 7 install. (Hit next without entering the product key.)
7. When the install completes, boot to the Windows 7 Partition. (Hold down ‘Option’ key on startup and select Windows drive.
8. Please continue to Windows 7 Clean Install to finish the installation

Located along with the installation file is information about our licensing agreement and the necessary files to activate the program. See the text above the “Download SPSS now” button on www.uvm.edu/software

These licenses are updated yearly, so if you get a warning that your license is about to expire, please return to the software page to check for the updated license code.

Alan Howard is the person to contact if you wish to request a CD for installation or have questions about licensing.

NOTE: The Oracle calendar desktop client (that you can download from www.uvm.edu/software) will only work on Mac OS 10.6.x and EARLIER. Oracle is not supporting this software for Mac OS 10.7 (Lion) and later. To continue using Oracle Calendar, the web interface linked below is the only option for computers running Mac OS 10.7, unless there is a Windows virtual machine (VM) or bootcamp partition on the Macintosh–then follow the Installation instructions for Windows inside the Windows VM or partition.

ETS documentation is also available.

You can access the calendar using a web interface located here. (the only access for Mac OS 10.7 Lion)

All UVM faculty and staff can execute these steps on their UVM-owned office computers, if they have Administrator rights on the PC they wish to join to the CAMPUS domain. At this time, ETS does not recommend joining Macintosh computers to the CAMPUS domain, due problems with the stability of that connection.

NOTES:

Computers purchased at the Depot should be already domain joined, unless the purchase order specifies NOT to join the computer.

To ensure that any new computer is joined to the CAMPUS domain, ETS recommends that the user, who will use the UVM-owned computer, should spend about 15 minutes at the Computer Depot clinic after picking up or taking delivery of the new computer to check that these settings are in place, and that the user’s netid is in the local administrator group for the computer.

ON ANY WINDOWS COMPUTER: Click the Start button, then right-mouse-click on Computer, select Properties.

A window will appear, scroll down and click the Change Settings button.

A new window will appear. Make sure that the Computer Name tab is selected. Click the Change button.

Select the Domain option, type in the path to the domain:

campus.ad.uvm.edu

Then click OK

You will be asked to enter your credentials. My netid is tsbartle

The correct way for me to login would be:

Username:campustsbartle

Password:***************

then click OK

Click OK to the welcome messages.

It is best to logout immediately, and then log back in to the user’s netid account. Restart if prompted to do so.

ETS documentation and resources are available and there is a mobile mailing list which you can subscribe to, to direct questions to ETS Staff members who may be better able to help. The documentation and resources hold information about email and calendar settings.

There is a comprehensive how-to page, which should be able to answer most questions.

You can access Sharepoint by using your UVM netID and password. Should you have problems logging in, please have a look at the information on this page, which answers common login problems. Usually, if you prefixing your netID with CAMPUS does the trick. So, login with “CAMPUSjdoe” instead of simply “jdoe” if your netid is jdoe.

Instructions for PC OR Mac:

• Click Tools > Account Settings
• “Composition & Addressing” in the list on the left
• Under “Addressing” in the section on the right; select “Use a different LDAP server:”
• Choose “UVM Directory” from the drop-down box and click OK.
• If there is no drop-down, please follow the manual instructions below.
• When composing an email, suggestions will be offered when you enter the last name of an individual.

Manual instructions

If UVM Directory is not available in the drop-down menu:

• Click “Edit Directories”
• Click “Add”
• In the General Tab; manually fill the sections in bold below.
  • Name: UVM Directory
  • Hostname: ldap.uvm.edu
  • Base DN: dc=uvm,dc=edu
  • Port number: 389

Printing services are available at numerous locations on the UVM campus. Some locations requires you to use CatScratch, others may allow you to use cash.

Some locations:

• UVM’s Print & Mail Center
• Bailey/Howe Library
• Waterman Computer Lab (CatScratch only)
• College computer labs

If you encounter problems, please talk to the people on-site.

For information on using your own printer at UVM, see the article on student-owned printer setup for MAC or PC.

Note: the PGP desktop client screen may vary in appearance (color, logo) due to the version of PGP installed.

This is the normal PGP login screen: One should enter a netid account password (same as webmail and Peoplesoft login)

If the user enters an incorrect password more than 13 times, they will see the screen below. . Note how very similar it is to the regular login screen, differing only in the message below the box where one types in the password.

If the message, “Current disk is locked. User authentication is not possible” appears under the box where a user types their password, a one-time-use token must be requested. Account Services is able to give out these tokens. Arts and Sciences and COMIS faculty and staff should contact their college IT support department. All other faculty and staff should contact the UVM Computing Helpline (802 656 2604) to be connected to Account Services, or have the Helpline send their Footprint sent to Account Services.

After one enters the one-time-use token, one must then log in to Windows or Mac OS. Here the regular netid password works.

Because Macintosh computers are not joined to the CAMPUS domain, the Mac OS login screens will vary according to individual configurations, but the screen should be the normal account login screen.

A locked disk MAY be associated with a recent password change, however. See the knowledge base article on PGP: Password changes-Windows, or PGP: Password changes-Mac for details.

UVM Faculty and Staff normally use laptops joined to the CAMPUS domain. If a faculty or staff person receives an email message letting them know that their password will expire, the recommended process for changing the netID password on a laptop with a disk encrypted with PGP is as follows:

IF THE PASSWORD HAS NOT BEEN CHANGED AT www.uvm.edu/account:

1. Restart the computer
2. Log in to PGP with the current (old) password. You should pass through to your Windows desktop in your netID account in Windows
3. Open a browser (Firefox)
4. go to www.uvm.edu/account, follow the link to change your password
5. be sure to remember the new password AND the old password for this process
6. do not restart, do not log out, press Ctrl-Alt-Delete and choose “Lock this Computer” the first choice in the list (NOTE: this is NOT related to having a disk locked by PGP, you are locking your Windows account temporarily to force a password change)
7. Press Ctrl-Alt-Delete again, this time to UNlock the computer, and you will see the Windows login screen
8. enter the NEW netID password that you just entered
9. Restart
10. at the PGP login screen, enter the OLD netID password.
11. You will next see the error: The user name or password is incorrect. Press Ctrl-Alt-Delete and enter the NEW netID password.
12. Restart
13. now use the NEW netID password  at the PGP login screen.
14. You should be passed through to your normal Windows desktop in your netID account

This process assures that the pass-through authentication in Windows will work after a password change.

IF THE PASSWORD HAS ALREADY BEEN CHANGED AT www.uvm.edu/account:

Start at step 9 above.

If these steps fail, please contact the UVM Computing Helpline at 656-2604 or email helpline@uvm.edu. DO NOT send the Helpline your netID password for any reason. You may need to arrange for a site visit by an ETS client services staff member.

SimpleHelp is a web-based remote desktop assistance application that works with both Windows and Mac OS systems.  It does not require any software other than a web browser. However, if you are off campus, you must have a high-speed internet connection for Simplehelp to work. On campus, a wired internet connection is recommended for best speed performance.

To Receive Help:

When working with a UVM ETS Tech, typically on the phone, they may ask if you would be willing to have them use SimpleHelp to help resolve your problem.

In order for a UVM ETS Tech to connect to your computer, you must first navigate to UVM’s SimpleHelp server.

Open a web browser and go to http://simplehelp.uvm.edu/.

You may receive one or several messages requesting permission to run the application, and you should click Yes or OK to continue.

**NOTE: You MUST have Java in order to use SimpleHelp.

If your machine does not have Java, SimpleHelp will now show a message with a link to download Java.  You should follow it and install Java to continue.

Once connected, you will receive a Disclaimer message from ETS, verifying that the program is indeed of ETS origin.

You will then be prompted for a Name, which you should enter, and finally click “Submit (Secure)” to enter the queue page, which will look something like the following:

You are now ready for a UVM ETS Tech to remotely control, and fix, your machine. Communication will typically be over the phone as the technician takes over you computer, but there is a chat interface that may be used as well. You can terminate the remote connection at any time by closing the browser.

Available wireless networks

UVM

• The primary wireless network for UVM affiliates with a valid netID and password.
• Macs can be connected easily once you’ve downloaded and installed the UVM configuration file for the Mac OS you are using.
• Windows can be connected easily once you’ve installed the UVM configuration profile which can be downloaded from the wireless page.
• You should get an IP address starting with 10.245

UVM Guest Net

• Visitors use UVM GuestNet, an easy way for current UVM Students, faculty, and staff to grant or sponsor temporary Internet access to their visiting colleagues, families, and friends.
• A UVM sponsor can create up to five accounts at one time for up to seven days.
• Guests attending Davis Center events and conferences may also obtain guestnet accounts from the Information counters in the Davis Center, or from their event sponsor. Those accounts are subject to the same restrictions below, but guests may request assistance from their sponsor or the Davis Center staff, since the UVM Helpline supports UVM affiliates and does not have access to these accounts. The UVM Computer Helpline is also closed on weekends.
• Visitors’ use of the UVM GuestNet will be associated to the UVM sponsor’s netID. The UVM sponsor is responsible for the accounts created; keep this in mind when you agree to sponsor an account.
• Each Guestnet account may be used on three different devices, ie you can use the same login for your phone, iPad and laptop simultaneously.
• There is a 30 minute  timeout if there is no network usage, but there may still be a link on the device. The best way to prevent this is to go to https://guestnet-auth.uvm.edu/logout.cgi from the device originally used to log into GuestNet and click on “Log out Now”.  You may encounter this problem if you try to use more than three devices.

Cat’s Paws

• Will continue to be available for at least several months. For now, we aren’t announcing a date when it will go away. If you have trouble using UVM and need to continue using Cat’s PAWS, please let us know. Once you’ve made the switch from “Cat’s PAWS” to “UVM”, most UVMers should only have to worry about “UVM” and “UVM Guest”. (Taken from the UVM Wireless page)
• Requires VPN client to be running; this client can be obtained from https://sslvpn.uvm.edu/.
• Instruction for installation on Windows; the process will be similar on a Mac.
• Snow Leopard users can use this script to configure their own integrated VPN client.
• Requires a valid UVM netID and password.

The ETS faculty and staff gateway will hold most of the information you may need to know about IT services offered at UVM. NOTE: You can enter your netid in the box on this page, and click Get Help for a list of all IT support options specifically available to you.

Here are some of the highlights:

• Faculty and staff have accounts on zoo, Peoplesoft, Oracle Calendar (if requested), Active Directory, and any research or job specific database accounts.
• Faculty in the College of Medicine have an additional Microsoft Exchange email account, and the Exchange server is maintained by COMIS.
• Other colleges also maintain servers specific to a certain research project or software package that utilize separate account credentails, and which do not utilize single sign on.
• Former employees have a one year grace period after ending an affiliation for email/zoo account access. Policy Page.
• Emeriti faculty and staff retirees may keep their email accounts for life, but not accounts for calendar, Active Directory, or any other services.

This FAQ article in The Scoop also holds important information for incoming students and may be a good refresher for current students.

Here are some of the highlights:

• Students may forward email to gmail or other webmail services, but UVM uses the UVM email accounts for all official business.
• That account can only be managed through the Account Management page, or by working directly with Account Services on the phone or in person.
• Active students have Webmail, a zoo account (2GB of network space), and BlackBoard account for courses, MyUVM access for financial services, and course registration, grades/transcripts.
• Former students retain access to banner for transcripts, but lose webmail, zoo account space and all other UVM services beginning one year after their affiliation with UVM ends. Students will be able to reset their password using the account page and reactivate their netid if necessary.

Check inbox usage

Along with the tool on the Account Management page, you will also be shown your usage near the top of the page when you sign into UVM’s webmail.

NOTE: CLICK ON IMAGES TO SEE A LARGER VERSION OF THE SCREEN SHOT.

You can save emails by moving them out of the inbox and into folders and subfolders. Because the quota is only effective for the inbox, moving messages out of the inbox to other folders will save your emails and keep your inbox within the limits of the 50 MB quota.

If you have emails with lines through them, they count towards your quota, so you will want to click the “Purge Deleted” link that is near the top right of your screen.

If after this step, you find that you have no more emails with lines through them, but you are still using all of your quota, it may be that you have Virtual Trash selected.

Please select Option > Deleting and Moving Messages

Make sure that “Use Virtual Trash Folder?” is unchecked.

If this was checked to begin with, once you return to your inbox, you will find all your deleted mail returned with lines through them. You will need to click Purge Deleted to remove them.

1. Wired access in residence halls: you are required to register your computer to have access to the wired UVM network in your dorm room. To register, you will need to go to https://netreg.uvm.edu and follow the instructions there.

Note: sometimes the minihub in a triple will remember the MAC address of your computer which may prevent you from going online. To fix this, unplug and replug the minihub from its power cord, this will reset it. You may face this problem if you visit a friend who is in a triple and plug in your computer there; on returning to your room you will no longer be able to go online as the network thinks you are still connected in your friend’s room. That minihub in your friend’s room will need to be reset.

2. Game consoles – Those who wish to use game consoles and other devices on the UVM wired network will need to submit a footprint to the UVM Computing Helpline requesting access and including the MAC address of the console. This will be a string of letters and numbers 12 characters long. You can find a MAC address in the settings interface, see the instructions for the device. When submitting the Footprint, please make sure you enter your netid: the same username you use to log into your webmail and a good point of contact email/phone number.

3. Wireless access As of Fall 2011, UVM will have wireless internet access in all the residence halls across campus.  The University implemented dual-band 802.11n routers; you can connect with any 802.11 a/g/b/n capable computer or game devices. The Ethernet ports will still be available for the use of wired internet access, however ethernet cables must be provided by the student, and switches in triples will only be available if requested. NOTE: “To safeguard network security and performance, no other device or network service such as routers, hubs, sniffers, or wireless access points may be placed on the network…” (Computer, Communication, and Network Technology Acceptable Use Policy prohibits the use of personally owned routers.)  A rogue DHCP router can cause disruption in connectivity for computer users within range of the unauthorized router. Please use the UVM wireless.

Be aware that if you are redirected to netreg (see wired access above) while using a wireless connection, it is likely that you are registering a non-UVM affiliated router to your netid. If you register an unauthorized router, anyone connecting to this wireless router may download data, including copyrighted material, without your knowledge. The Computer, Communication, and Network Technology Acceptable Use Policy states that such activity is the responsibility of the person who registers a device on the UVM network. This can result in a copyright infringement notice that will be traced back to your netid and your account may be suspended. Be sure that you are connected to UVM wireless to prevent this.

You can gain access to the UVM wireless network by using your UVM netid and password, as you would anywhere else on campus. Instructions can be found on the ETS wireless page.

1. Is the desktop cluttered with a lot of images/music/files?

If so, clear–make sure you empty the trash.

2. Is the hard drive full or almost full?

Backup and save unused files onto external media: external HD/DVDs to free up space on your computer hard drive.

NOTE: THIS IS REMOTE STORAGE NOT A BACKUP. IF YOU HAVE MORE DATA THAN YOUR COMPUTER HARD DRIVE CAN HOLD, WE RECOMMEND TWO EXTERNAL DRIVES–ONE FOR REMOTE STORAGE, THE OTHER FOR BACKUP. Note that you should partition an external drive first before setting up time machine, which allows for remote storage on the other partition. You then need a backup of that remote storage partition.

3. Try running the mac in ‘safe mode’ – hold down Shift key on boot.

Is it still slow or is faster? If faster, there are probably superfluous programs running when in normal mode– consider changing your settings so those programs do not start on bootup.

4. Can try diagnostics to see if there is anything to check. – Hold ‘D’ on boot.

5. Is it possible to reimage/format?

This is the only sure way to fix the problem as it returns your computer settings to the day you bought it. First, try creating a new account. If the computer runs faster when you log into that account, you may have corrupt files in your profile, and not need to completely reload the OS.

If it is still running slowly after a re-image or re-format, then the computer may have a hardware problem. A computer can pass the diagnostic tests, and still have failing components.

Please note that the login credentials at the listserv are not linked to your UVM netID and password. If you decide to make a change to your password for the listserv, you can do so at the login screen. Enter your credentials as you would to login, and then click on “Change Password” instead. This will give you another screen to enter your current password and your new password.

New mailing list request:

• Faculty/staff mailing list form.
• Student mailing list form.

List managers can find general ETS highlighted information here and the listserv manual here (the manual is not UVM documentation).

Users wanting to manage their subscriptions can find documentation here.

The file transfer service is a good way to share individual files up to 1 GB in size.
This file transfer method is perfect for collaborating with people in other
educational institutions, vendors, departments, and professional organizations.

UVM affiliates can send large files to other UVM affiliates or to recipients outside of the
UVM email community. Also, people outside the UVM email community can use
the File Transfer Service to send large files to UVM affiliates. The sender can
request a confirmation that the recipient has received the file.

When using the file transfer service, please be patient as the amount of time taken to upload the file will depend on its size and your connection. Large files are likely to take longer across a wireless network than across a wired network. Please leave the window open until you receive the confirmation that your file has been successfully uploaded. Closing the window prematurely will disrupt the uploading process. Once uploaded, you will get a page similar to the image below:

Another way to ensure that your recipients have received the email is to add your own email address to the list of recipients when sending the file. This way you will also receive a recovery password to retrieve the file. Please note that passwords are unique to each recipient’s email address. Therefore, your recovery password will not work for another recipient unless they enter your email address in the recovery process.

The recipient does not have to use the email and password, they can also follow the link that is provided in the email notification.

More information on how to securely erase data is available online:
https://www.uvm.edu/it/security/erase/

Windows – secure data erase instructions

Mac – secure data erase instructions

Instructions concerning what to do after data has been securely removed:
Recycling Computers and electronic waste

In the process of correcting any problems with computer hardware or software, there is a potential for data loss. Faculty and Staff should meet with an ETS Client Services IT Professional or your College IT support team before requesting service in the CDC if any data is on the computer that requires service. Regular hard drive backups are your responsibility. (Reference: See page 1, item 1. This states:

Please ask us if you have any questions about services, costs, or backups.

It is always a good idea to backup data that is on your computer. It is inevitable that hard drives die after some time and even though your computer may be under warranty, if the hard drive is dead it will not be possible to recover that data.

Difference between backup and remote storage
Backup means that the data is stored on at least two different storage devices. If you have data (music, photos etc) stored on an external hard drive and no where else, than this is remote storage. External hard drives may also die; having a backup and storing the data on different devices means that you’re fighting the odds of all the drives dying at the same time.

There are NO CHARGES for the following BACKUP services, which are available at the Computer Depot Clinic, clients MUST BE PRESENT for the data backup:

• Assistance backing up academic data to your storage space under the allowed quotas on UVM servers
  • Students have 2 GB of space on zoofiles.uvm.edu
  • Faculty and staff have 2 GB of space on zoofiles.uvm.edu, 10 GB of space on files.campus.ad.uvm.edu (H: drive), additional space in shared folders for their departments (S: drive)
  • Faculty and staff can submit a request in Footprints requesting up to 25GB of space for the H: drive space, ALLOW 3-5 DAYS TO PROCESS
• Assistance setting up and using a CLIENT OWNED AND CLIENT PROVIDED external hard drive with auto-backup software—the amount of data that can be backed up is limited by the space on that drive.
  • Apple: ETS recommends Time Machine
  • Windows: ETS recommends using the Backup and Restore Center, which is built in to Windows Vista, Windows 7
• Assistance backing up data only, with no auto-backup software to any CLIENT OWNED AND CLIENT PROVIDED external hard drive—the amount of data that can be backed up is limited by the space on that drive

There are HOURLY LABOR charges, (a minimum one-half hour in advance) charged for the following BACKUP services (NOTE: charges are incurred from the time the backup process begins until the requested data is backed up and verified as correct by the client. Speeds vary with the hardware type and condition of the computer; generally it takes 1 minute per GB. So, backing up 120GB of photos, music, documents, etc could result in a charge for two-hours of labor or more, which is double the cost of an external back up drive):

• Assistance with any backup of any data to any external drive or network storage owned and maintained by the Computer Depot Clinic (CDC) or ETS: If you ask us to store your data on our external drive, or an ETS network drive, the labor fees above apply.
• It is a good idea to stay in the CDC in case there are issues that cause the process to take an extended amount of time. If you leave and we cannot proceed with the backup, the time will count against the final cost off the backup labor fee. STORAGE IS TEMPORARY FOR SERVICE ONLY

Go to webmail.uvm.edu and login.
Click drop down arrow for Folder Actions in the left menu. Click New Folder.

Folders and the subfolder must be created at the same time; to do so type in the name of both folders as shown here:

If I would like to store all messages received in December in a subfolder, I would enter the following in the box pictured above:

received/Dec2011

The top folder, received can only store folders, the Dec2011 folder can store only messages.

If you want to further structure the filing strategy, enter all levels at from the start, for ex:

received/2011/Dec

This creates 2 layers: received is a folder that can only store folders, 2011 is a folder that can only store folders, Dec is a folder that can only store messages.

Click OK, you should see the new folders in the folder list. Click the [+] sign next to the folder to see the embedded folders within it.

To add more folders, follow the same steps, and enter additional folder names for the subfolders:

received/2011/Dec

received/2012/Jan

received/2012/Feb

etc.

Downloading WinSCP and Accessing your UVM Zoo Files

Open a web browser and visit: www.uvm.edu/software

You will be asked to enter your UVM NetID and Password (same username and password you use to login to your UVM email).

After you login you will be brought to a page where you can select your platform. You will want to select, “Microsoft Windows”

Now that you have selected your platform, you can scroll down to WinSCP and click on the “Download WinSCP Now” button.

A dialog box will appear. Click the “Save File” button.

When the download completes you can start the installation by double-clicking”on the “UVM_WinSCP_Psetup_xxx.exe”

The installation process will begin. A screen similar to the one below will appear, click the “Yes” button.

The installation will only take a moment, a progress screen will appear. When the progress screen closes the WinSCP installation has completed.
To find WinSCP, click the “Start” button and type “winscp” in the search field (as shown in the image below).

The WinSCP icon will appear in the search results. Click the icon to launch the program.

When the program opens, you will want to click the “Login” button.

Enter your UVM NetID, then click the “OK” button.

Enter your UVM password, then click the “OK” button.

After logging in, your screen will look similar to the image below.

The left column consists of the files and folders on your computer. The right column consists of your UVM Zoo files.

Click and drag your files or folders to the desired destination.  Use the drop down menu or folder buttons at the top to navigate to different folders to locate the files you want to copy to your space on the zoo server, or vice versa. When the file transfer completes you may close WinSCP.

If you are having problems or need further assistance, please contact the UVM Helpline at 802-656-2604

How to download and install Oracle Calendar

Go to: www.uvm.edu/software

You will be asked to enter your UVM NetID and Password (same username and password you use to login to your UVM email).

After you login you will be brought to a page where you can select your platform. You will want to select, “Microsoft Windows”

Now that you have selected your platform, you can scroll down to Oracle Calendar and click on the “Download Canendar Now” button.

After clicking the download now button, a dialog box will appear. Click “Save File”

When the download completes you can start the installation by “double clicking” on the “UVM_OCal_setup_10.x.x.exe”

A screen will appear asking you if you are sure you wish to run this application. Click the “Run” button.

The installation process should only take a moment. When the install completes, click the “Start” button in the lower left corner of your screen,
then search for ‘Oracle”, then click on the oracle icon that appears in the search results.

When Oracle launches you will need to enter your UVM NetID and Password (same username and password you use to login to your UVM email),
then click the “login” button.

That’s it, you should be logged in and ready to use Oracle Calendar.

If you are having problems or need further assistance contact the UVM Helpline at 802-656-2604

Cisco SSL VPN AnyConnect Client

Uses for VPN:

- Secure connection back to campus from anywhere.
- Appear as if on campus to access services normally blocked by our border firewall (e.g. file shares, financial systems).

—————————————————————————————————————————————–

OFF CAMPUS (wireless or wired connections) or ON CAMPUS (wired connection or UVM wireless)

After you have connected to a working Internet connection, you should open Internet Explorer (or your preferred web browser) and go to the following link:
Note** Although we HIGHLY recommend using Firefox as your default web browser, Internet Explorer tends to work better than
Firefox or other web browsers when installing the VPN client.

https://sslvpn.uvm.edu

Once the page loads you will need to login using your UVM NetID and password (same username and password you use to login to your UVM email).

A box will appear, click the “Allow” button.

Shortly after clicking the “Allow” button, a small banner at the top of the page will appear (similar to the image below).

Click on the banner, then click the “Install this Add-on for all users on the computer”

The installation will only take a few moments to complete.

You are now ready to launch the “Cisco AnyConnect VPN Client”

Click the Start button, then type “Cisco” in the search field.

The icon will appear in the search results.

The final step is to login to the VPN Client. Use your UVM NetID and Password to do this.

NOTE: sslvpn.uvm.edu should appear by default in the Connect to: box, as pictured below. If it does not, click the drop down arrow to selesct it. If there is no entry, click in that box, and type in sslvpn.uvm.edu

Thats it, you have successfully installed and connected using the VPN!

If you are experiencing problems or need further assistance, please contact the UVM Help Line at
802-656-2604

Please see ETS documentation about software that is available at UVM. This also contains links to resources available for help with UVM supported software and UVM software policies.

NOTES:

1. The UVM Software archive is filtered by NetID. This means that in the process of logging into the Software Archive, your view is restricted according to your affiliation. You see only software that is available to you. Faculty & Staff will see additional software made available due to security requirements for UVM-owned computers.

2. Be sure to read instructions above the download button. Some applications require additional downloads and license files, which are provided or explained in those instructions.

Getting to the UVM software download site:

Open a web browser and visit: https://www.uvm.edu/software:

You will be asked to enter your UVM NetID and Password (same username and password you use to login to your UVM email).

After you login you will be brought to a page where you can select your platform.

If you are a Mac user you will want to click the “Macintosh OS X (System 10)” link.

If you are a Windows user you will want to select, “Microsoft Windows” link.

After selecting your platform you will be brought to a list of UVM software. The software is listed alphabetically.
The software page holds a variety of programs, including AntiVirus (Windows Only), Email Clients, and File Transfer applications.

Your screen will look similar to the image below.

If you have problems or need further assistance, contact the UVM Help Line at 802-656-2604

There are several ways to run a Check Disk:

1. From the computer as an administrator.

To run Check Disk from the computer with the problem you will need to open the command prompt as an administrator. Next you will need to make sure that the drive needing repair as selected, for example if you want to scan and repair the C drive you will need to type c: if you are already on the C drive then type a space followed by cd to go back to the drive root. After you are at the drive root type “chkdsk /r” and hit enter. Check disk will not run on a active drive so the command prompt will ask you if you want to run the Check Disk next time the computer starts, select yes. The computer should restart, and run the check disk utility immediately upon boot.

2. Run Check Disk from another computer.

To run a Check Disk the from another computer the commands and process are almost the same. You will need to remove the drive from the computer that is having problems and connect it a good working windows computer. Then, instead of running a scan on the C drive you will likely need to run the scan on the D or E drive. (look in the Computer Manager on the working windows computer to determine the letter assigned to the drive connected for the scan). To select another drive in the Command prompt type that drive’s letter followed by a “:”. Because you are running Check Disk on a different drive you will not need to restart the computer in order to run the Check Disk.

3. Run Check Disk from a Windows disk.

To run a Check Disk from a Windows disk first boot to the windows CD for the version of windows that is on the computer that you are trying to repair and then select the “Repair option.

Windows may try to repair its self, but after that you will be able to access the Command Prompt.

After you have opened the Command Prompt run Check Disk using the same steps listed above in option number 2.

Can’t sign in (known password): If you are unable to access the account, it may be that the password has expired. These account passwords also expire annually, and the notice will go to the last owner of the departmental account. You will be able to change the password at the Account Management page using the netID associated with the account and the expired password. For example, the helpline departmental account password can be reset just like an individual account password by clicking the change password link at www.uvm.edu/account, and entering the netid helpline, then that account’s current password, followed by the new password chosen.

Forgotten password: If this does not work and/or the password has been forgotten, or you have inherited an account with a password that you do not know; you will have to contact Account Services at (802)656-2006 or email account.services@uvm.edu.

Hardware work cannot be done on computers that are not models we support as this can and will void the status of your warranty. We can try to help diagnose a hardware problem and do what we can at the Computer Depot Clinic with user removable parts; however, we recommend that you contact the seller or manufacturer directly in such cases.

If you are uncertain of your warranty status they can be checked on the manufacturer’s site using your service tag/serial number.

• Dell warranty lookup
• Apple warranty lookup

1. Computer
Dells:

• Generally a 3 year warranty.
• Hardware support is only available for models the Computer Depot sells.
• Covers accidental damage, hard drive failures etc.

Macs:

• Generally 3 year warranty.
• Hardware support for any Mac desktop/laptop.
• Does not cover accidental damage, covers manufacture faults.

2. Battery

Manufacturer’s warranty for the battery only lasts for the first year. The Depot sales team can sell you replacement batteries, however. You will be able to purchase them at the Computer Depot. Prices vary by make and model; stop in for availability and pricing.

3. Power cord/AC adapter

Manufacturer’s warranty is the same as for the laptop. You will need to bring both the laptop and the AC adapter into the Computer Depot Clinic as we need to run tests to rule out a hardware failure; we will also need the service tag/serial number found on the laptop to make a replacement. (Please note that the new 90 degree magsafe chargers may not work without a firmware update for some of the older macbook and macbook pro machines. More info…)

UVM accounts are administered locally. Users can administer their own accounts using the links on this page.

1. Activation
   • If you can find yourself in the UVM Directory, you should be able to activate your account.
   • You will need:
     • Student: Student ID – 95# – please wait until you have received your welcome package containing your 95#.
     • Faculty and Staff: use your SSN. Contact Account Services at (802)656-2006 if you do not have your SSN.
   • Once activated, the netID and password will give you access to your UVM email, BlackBoard, myUVM and other UVM facilities as set by your account access level (different faculty and staff roles have access to only the resources that role requires).
2. Change password
   • Requires knowledge of current password, even if the password is an expired password.
3. Reset password
   • Requirements: Student: 95#; Faculty and Staff: SSN; CATcard number.
   • If you do not have a CATcard, contact Account Services at (802)656-2006
4. Expired Account policy page
   • UVM accounts are expired a year after leaving UVM, details in the link above. It is expected that individuals transition from using their UVM email and retrieve what they need from the servers during this time.
   • Once the year is up,  the account will be purged and all email and data will be lost. Multiple warning letters stating the date of the account lock-out and deletion are sent to the UVM email address allowing months of advanced notice.
   • Unofficial transcripts will still be available via banner, please refer to the article on Student Accounts, under Former Students.
5. Can’t sign in
   • Are you sure you have the correct password? Some colleges have their own network accounts, ie BSAD, CEMS, COM. These credentials may have the same netID, but they are not linked; so if you change your password for one, it will not affect the other.
   • Entered wrong password too many times – get locked out message. Wait 5min and try again; if you continue getting the locked account messages after 5 minutes, continue with the suggestions below.
   • Forgotten password – click reset password link above.
   • Have netid and password
     • Has your password expired? Due to security requirements, netID passwords are expired annually. You will be able to update your password using the expired password and the ‘Change password’ link above.
     • Has your affiliation with UVM expired? Have you left UVM for over a year? Please refer to Expired Account above.
   • Can you sign into all aspects of UVM? Webmail? myUVM? Blackboard?
     • If you can sign into some but not others, make sure you’re signed out of everything. Click on reset password link above and follow the steps. This ensures that the password change is synched properly with the correct servers.
     • If you cannot sign into anything, it may be that your password has expired or you are typing it in wrong. In either case, follow the change or reset password links.

Recovering deleted files and folders from Zoo

This process will only work for files and folders which have been backed up by the server overnight. This means that files and folders which were created and deleted in the same day, cannot be recovered by a user.

The first step is to download and install a program called PuTTy.
PuTTy connects to UVM in a way that allows you to enter the necessary commands needed to restore your Zoo Folders and Files.

To get PuTTy, open a web browser and go to this address: www.uvm.edu/software

Already have PuTTy installed? Click here to skip this step.

You will be asked to login, use your UVM NetID and Password (the same information you use to login to your UVM email).
It should look something similar to the image below:

After logging in you will see a few links where you can select which platform you are using. You will want to click on the “Microsoft Windows” link.

You should now be at the UVM Software page for Windows. The software is listed alphabetically, you’ll want to scroll down to “PuTTy version 0.60”

Click on the “Download PuTTy now” link

After clicking the “Download PuTTy now” link, a dialog box similar to this one will appear. You will want to click “Save File”

When the download completes you should be able to start the installation by double-clicking on the link.

A dialog box similar to this one may appear, select “Run” to start the installation.

A dialog box will apear (similar to the one below). This is a message letting you know that this version of PuTTy has been customized for UVM.

Click “Yes” to continue with the install. It will only take a few moments to complete the installation.
The dialog boxes will disappear when the installation completes.

Now you are ready to run PuTTy. Click the Start button in the lower left corner of your computer screen.

In the search field type: “putty”

The PuTTy program should appear as one of the search results. Click on the PuTTy icon to launch the program.

After PuTTy opens, it will look like this (below). You’ll want to select the “zoo.uvm.edu” option.

Then click the “Open” button.

After clicking the “Open” button, a black box will appear. It will ask you to:

“login as: ENTER YOUR UVM USER NAME” then press Enter

“YOUR UVM USERNAME@zoo.uvm.edu’s password: ENTER YOUR PASSWORD HERE” then press Enter.

NOTE** when entering your password the cursor will not move, this is normal.

Once you have logged in we need to enter the “recover” command.

The “recover” command puts us in recovery mode. From here we can retrieve a recent backup containing your deleted or
or missing files/folders.

enter the “recover” command.

then press Enter

Your screen should look similar to the image below.

Now we are ready to change the date to a backup point from before your files were accidentally deleted or corrupted.
To change the date you use the “changetime” command.

In this example we are changing the time to yesterday’s backup:
“changetime yesterday”

Other Examples:
If you need to choose a backup from a later date, you could also use:
“changetime 02/13/2010”

or
“changetime last thursday”

After changing the time we need to get a list of all the available files and folders from that particular backup point.

To do this we use the “ls” (LS)* command. Type the “ls” command, then press Enter.

As you can see in the image above, there are two items:

“Class work Fall 2010” and “who to assign things to.doc”

Now its time to select the files and/or folders we wish to mark for recovery.

We mark files and folders using the “add” command.
In this example we are recovering our “Class work Fall 2010″ folder.

Retrieve the backup of an entire folder example:

add “Class work Fall 2010″

Then press Enter.

**NOTE: You MUST use quotations around the filename of folder if it contains _spaces_ or CAPS
_____________________________________________________________________________________________
Retrieve the backup of a file within a folder example:

If I wanted to retrieve a specific file from my “Class work Fall 2010” folder I would need to use the “cd” command.

The “cd” command changes the directory to a specific folder. This allows us to see what files are available within any particular folder.

Example:

cd “Class work Fall 2010”

Then press Enter
______________________________________________________________________________________

After changing the directory to “Class work Fall 2010” we need to use the “dir” command to see what files are inside. You can
then go ahead and “add” any files within this directory using the same “add” command listed above.

**NOTE: You MUST use quotations around the filename of folder if it contains _spaces_ or CAPS

After your file(s) have been marked for recovery you are now ready to enter the “recover” command to initiate the recovery process.

Type: “recover”

then press Enter (see image below).

The final step is to use the “exit” command. The files are not restored to your Zoo space until you enter the “exit” command.

Type: “exit”

then press Enter.

Login to your zoo space to make sure that the files were successfully recovered.

If you have problems recovering your files, contact the UVM Helpline at 802-656-2604

How to recover your UVM Zoo files on a Mac

If you ever delete a file or folder from your Zoo space, do not worry, it can be recovered!

Please note however, that this process will only work for files and folders which have been backed up by the server overnight. This means that files and folders which were created and deleted in the same day, cannot be recovered.

Lets get started, click the “Go” menu.
Select “Utilities”

From the Utilities menu, scroll down and double-click on the “Terminal” icon.

A white box will appear. You will need to login using your NetID and password (same username and password you use to login to your UVM email).

To login type:  ssh your_netid@zoo.uvm.edu

then press Enter.

(Reference the image below)

You will then be asked to enter your password.

Enter your password, then press Enter.

(NOTE** the cursor will not more while entering your password, this is normal.)

The next step is to enter recovery mode. We do this by typing the “recover” command, and then pressing Enter.

Now that we are in recovery mode, we need to access a backup from a time before the file was deleted.

To do this we will use the “changetime” command. This command allows us to retrieve backups from an earlier date.
In this example we are using July 10th 2010 as our desired backup.

Example:

changetime 07/10/2010

then press Enter.

(reference the image below)

After changing the time to your desired date, you will want to view which files or folders are available within that backup.

To view a list of available files and folders use the “ls” command (LS)*, then press Enter.

As you can see in the image below, I have multiple files and folders available at this backup point.

In this example, I am going to pretend I have deleted an important paper from my “Class work Summer 2010” folder.

First I need to change my directory to the “Class work Summer 2010” folder. I can do this by using the “cd” command.

Example:

cd “Class work Summer 2010″

then press Enter.

(NOTE** you must use quotations around file and folder names that include _spaces_ and/or Caps.)

I then want to use the “dir” command to see whats inside my “Class work Summer 2010” folder.

Now I need to mark  a file or folder for recovery. This lets the system know exactly which file you want to be recovered.
This is done using the “add” command.

IF YOU WANT TO RECOVER A SPECIFIC FILE WITHIN A FOLDER:

In this example I want to recover my “Reflection paper 1.doc” file.
To do this, I need to type:

add “Reflection paper 1.doc”

then press Enter.

(NOTE** enter the filename EXACTLY as it appears. You will need to put quotations around any filename with _spaces_ or CAPS.)

IF YOU WANT TO RECOVER THE ENTIRE FOLDER:

You could choose to recover an entire folder, in this example I could retrieve the backup of my
entire “Class work Summer 2010” folder by typing:

add “Class work Summer 2010”

However, you would only want recover an entire folder if you happened to delete many or all of the contents within that folder.

(NOTE** enter the foldername EXACTLY as it appears. You will need to put quotations around any foldername with _spaces_ or CAPS.)

Now that I have marked “Reflection paper 1.doc” for recovery, I am ready to use the “recover” command.

This command will start the recovery process.

Enter the “recover” command, then press Enter.

Eventually you will get some feedback saying that things were recovered.

THE FINAL STEP!!!

Make sure you use the “exit” command. The files and folders are not actually moved until after you type the “exit” command.

That’s it, you’re done!

If you are experiencing problems or need further assistance, contact the UVM Help Line at 802-656-2604

Installing and setting up Thunderbird from the UVM Software Archive

Go to: www.uvm.edu/software

You will be asked to enter your UVM NetID and Password (same username and password you use to login to your UVM email).

After you login you will be brought to a page where you can select your platform. You will want to click the “Microsoft Windows” link.

Now that you have selected your platform, you can scroll down to Thunderbird and click on the “Download Thunderbird Now” button.

After clicking the Download Thunderbird Now button, a dialog box will appear. Click “Save File”

When the download completes you can start the installation by double-clicking on the “UVM_Thunderbird_setup_3.0.4.exe”

A box will appear asking you if you wish to run this application. Click the “Run” button.

The installation process will begin. A screen similar to the one below will appear, click the “Next” button.

Make sure “Standard” install is selected, then click the “Next” button.

The next screen is asking where you want to install the program. Leave these settings alone and click the “Install” button.

When the install completes a screen similar to the image below will appear. Click the “Finish” button.

Thunderbird: Account setup

The first time Thunderbird opens you will be asked to create a new account. The good news is, there is an option for an “UVM Email Account”

this automatically sets up the account to work with your UVM email address.

Select the “UVM Email Account” option, then click the “Next” button.

Your screen should look similar to the image below.

The next step requires you to enter “Your Name:” and “UVM NetID”

After entering your information, click the “Next” button. Be sure to use the “short form” of the netid in the second box (I used tsbartle, not Travis.Bartlett).

Check your settings to make sure you have entered your Name and NetID correctly.

The final step is to enter your password. Your screen should look similar to the image below.
Enter your UVM password in the password field, then click the “Ok” button.

You now have successfully setup your UVM Email account to work with Thunderbird. To set up the LDAP directory (to auto-populate UVM email addresses when composing email) see the article on Thunderbird and the UVM Directory.

If you are having problems or need further assistance contact the UVM Helpline at 802-656-2604

NOTE: SEE THE ARTICLE ON INTERPRETING IP ADDRESSES TO DETERMINE WHAT THE IP MAY INDICATE.

Instructions enabling the root account in order to use the Terminal Utility to use ifconfig CAUTION: using the root account may result in potentially data-OS destructive errors. Disable ROOT after this process is complete. This is intended for experienced users or technicians.

1. Turn on the root user account. If you already know the password for the root user, click here.
Open the Directory Utility: In Snow Leopard: Select the hard drive>System>LIbrary>Core Services and open Directory Utility. (Please click on the image to see full image)

Note: If the Directory Utility has been used before, it may not be found in the Library, but will be found in Applications>Utility>Directory Utility

2. Click the lock to enable changes if necessary; then go to Edit> Enable Root User.

3. Provide a password for the root user and click “OK”.

4. Open Network Utility to determine the network interface of interest: Applications> Utilities > Network Utility

5. Click on the dropdown menu and you will see the list of available interfaces. Take note of the one you are interested in. In our case it is the airport (Wi-Fi) en1.

6. Open the terminal. Applications > Utilities > Terminal

7. Log in as the root user. Type “su” and hit Enter, then type in the password and hit Enter. The password will not show as it is typed.

8. Type “ifconfig ” to get the information on that interface. In our case, is replaced with “en1″. Information about that interface will be listed. In this case, the IP address is a valid UVM IP address.

9. Sometimes you may need to refresh the connection to resolve connection failures. To do this type in “ifconfig down” and hit Enter.

10. To reconnect to the network, type “ifconfig up” and hit Enter.

11. If you want to see the list of available interfaces, type “ifconfig”. You will be able to get the MAC address as well as the status of the network interface. You will need to take note of the interface name to look it up in the Network Utility.

How to recover your UVM Mail folders

(This is for use with ALL folders other than your Inbox)

This process will only work for email and folders which have been backed up by the server overnight. This means that files and folders which were created and deleted in the same day, cannot be recovered.

Lets get started!

If you already have PuTTy installed click HERE

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The first step is to download and install a program called PuTTy. PuTTy connects to UVM in a way that allows you to enter the necessary commands to restore your
Folders and Files.

To get PuTTy, open a web browser and go to this address: www.uvm.edu/software

You will be asked to login, use your UVM NetID and Password (the same information you use to login to your UVM email).
It should look something similar to this: (see below)

After logging in you will see a few links where you can select which platform you are using. You will want to click on the “Microsoft Windows” link.

You should now be at the UVM Software page for Windows. The software is listed alphabetically, you’ll want to scroll down to “PuTTy”
click on the “Download PuTTy now” link

After clicking the “Download PuTTy now” link, a dialog box similar to this one will appear. You will want to click “Save File” button.

When the download completes you should be able to start the installation by double clicking on the link.

A dialog box similar to this one may appear, click “Run” to start the installation.

A dialog box will apear (similar to the one below). This is a message letting you know that this version of PuTTy has been customized for UVM.
Click “Yes” to continue with the install. It will only take a few moments to complete the installation. The dialog boxes will disappear when the installation completes.

Now you are ready to run PuTTy. Click the Start button in the lower left corner of your computer screen.

In the search field type: “putty”

The PuTTy program should appear as one of the search results. Click on the PuTTy icon to launch the program.

After PuTTy opens, it will look like this (below). You’ll want to select the “zoo.uvm.edu” option and then click the “Open” button.

After clicking the “Open” button, a black box will appear. It will ask you to:

“login as: ENTER YOUR UVM USER NAME” then press Enter

“YOUR UVM USERNAME@zoo.uvm.edu’s password: ENTER YOUR PASSWORD HERE” then press Enter.

NOTE** when entering your password the cursor will not move, this is normal.

The next step is to use the “recovermail” command.

The “recovermail” command puts us in a recover mode that enables us to retrieve past backups of our mail.

Example:

recovermail

then press Enter (as seen in the image below)

The next step to recovering mail folders is to use the “changetime” command.

The “changetime” command allows us to change the date to a  recent backup that contains our accidentally deleted folders.

You can use the “changetime” command in multiple ways, here are a few examples…

Examples:

changetime  08/05/2010
this changes the time to a specific date.

or

changetime yesterday
this changes the time to whatever day “yesterday” was.

or

changetime last thursday

As far as our tutorial goes, we will be using “changetime yesterday”

Now that the backup from 07/20/2010 (yesterdays date)  has been retrieved we will need to list the folders that were available from that backup.
To list your folders use the “ls” command (LS)* then press Enter.

From the list of folders that appear, we will need to select the folder we wish to restore from the backup. To do this we us the “add” command.

The “add” command marks a file or folder for recovery.

In this example we are adding our “Sent Messages” folder.

Example:
add “Sent Messages”

then press Enter

Note** You muse use quotations around folder names with _spaces_  or CAPS in the name.

After a file has been marked for recovery, you are ready to use the “recover” command.

The “recover” command initiates the recovery process.

Example:

recover

then press Enter.
(Your screen should look similar to the image below)

The final step is to use the “exit” command.

After you get some feedback “Recover completion time: Mon Jun 21…” letting you know that the
recovery has completed.

It is now time to enter the “exit” command, then press Enter.

***You must enter the “exit” command for the recovery process to complete!***

After entering the “exit” command, you should see a message letting you know that your folders have been restored.
(similar to the image below.)

Login to Webmail webmail.uvm.edu and check to make sure that your folder(s) have been restored.

If you encounter problems or need further assistance, please contact the UVM Helpline at 802-656-2604

NOTE: SEE THE ARTICLE ON INTERPRETING IP ADDRESSES ON THE UVM NETWORK TO DETERMINE WHAT THE IP MAY INDICATE.

Windows 7 users can also get their IP and MAC address through the Control Panel; instructions can be found here.

Instructions to launch the command shell

1. Press start and type “cmd” in the search box, cmd.exe should appear in the list.

2. Right click on the icon and select “Run as administrator”. You may be faced with a User Control Window, if so simply click “OK”.

3. The black Command Shell window will appear. Type “ipconfig” and hit enter.

4. You will be given information, in this case I am connected to the UVM network with a 132.198 IP address.

5. Sometimes you may need to refresh the connection if you should have one but do not. To do this type in “ipconfig /release” and hit Enter

6. This will give a display to show that all connections have been cut. If there was no connection to begin with, it may say something to that effect.

7. To reconnect to the network, type: “ipconfig /renew” and hit Enter.

8. If all is successful, you will get a valid IP address and be shown the connection.

9. If a MAC address is required, the ipconfig /all command can be used.

10. This will bring up a list of network adapters and the corresponding MAC/Physical Address.Below the wireless and wired MAC addresses are
highlighted.

How to Recover your UVM Mail folders

(This is for use with ALL folders other than your Inbox)

This process will only work for emails and folders which have been backed up by the server overnight. This means that files and folders which were created and deleted in the same day, cannot be recovered.

Lets get started:

Click “Go” —> then click on the “Utilities” icon.

From the “Utilities” folder, scroll down and click on the “Terminal” icon.

A white box will appear. To login you will need to use your netid and password (this is the same username and password you use to login to your UVM email)

Example #1:
My NetID is tsbartle the correct way for me to login would be:

ssh tsbartle@zoo.uvm.edu

Example #2:
To login type the following:

ssh “your_netID“@zoo.uvm.edu

then press Enter.

Enter your UVM password.

NOTE** the cursor will not move while entering your password, this is normal

Now you will need to enter the “recovermail” command, then press Enter.

This command puts us in recovery mode. From here we can choose which date we would like to recover from.

In this example, we are going to pretend that I have just deleted an important email from my “Sent Items” folder.

The first step is to recovering my mail is to use the “changetime” command. This command allows us to change the date to a
recent backup that took place before the email message was deleted.

Example:
changetime  08/05/2010

the example above has changed the time to Aug 5th 2010

Now that the backup from 08/05/2010 has been retrieved, I will need to list the folders that were available from that backup.
To list your folders use the “ls” command (LS)* then press Enter.

A list of all the available folders will appear. As you can see, my “Sent Items” folder is listed.
The next step is to mark the folder(s) you wish to recover. To do this you will need to use the “Add” command.

Example:
add “Sent Items”

Note** You muse use quotations around folder names with _spaces_  or CAPS in the name.
Be sure to spell the folder name EXACTLY as is appears on the screen, including spaces and Caps.

When you have finished marking your folder(s) for recovery, you will want to use the “recover” command
to complete the recovery. Type recover at the recover> prompt (as shown in the image below)

Then press Enter.

IMPORTANT!!!
THE FINAL STEP:

type the “exit” command at the recover> prompt, then press Enter to complete the file recovery.

Login to your webmail and look for a folder similar to:

your_folder_name.restored.2010xxxx

If you are having problems or need further assistance, contact the UVM Help Line at 802-656-2604

How to Recover your UVM Inbox

You’ll inevitably end up in a situation where you accidentally deleted that important email from your Inbox. Luckily, there is a way to recover these deleted messages.
Every night between midnight and 3am your UVM Inbox is automatically backed up. If you happen to delete an important email you can easily restore your Inbox to the previous nights backup. There are 5 instances that are saved, this means that you can recover your inbox backup to any of the 5 days just past.

Please note that the backup will overwrite the previous backup, this means you can only recover emails you deleted up to 5 days ago and not earlier. You will need to remember the correct day an email was deleted. As you are recovering your email from a back up, emails received and deleted on the same day will not be recoverable.

Heres how to do it:

If you already have PuTTy installed you should click HERE

————————————————————————————————————————————————————————————-

The first step to recovering your Inbox is to download and install a program called PuTTy.
PuTTy connects to UVM in a way that allows you to enter the necessary commands to restore your inbox.

To get PuTTy, open a web browser and go to this address: www.uvm.edu/software

You will be asked to login, use your UVM NetID and Password (the same information you use to login to your UVM email).
It should look something similar to this:

After logging in you will see a few links where you can select which platform you are using. You will want to click on the “Microsoft Windows” link.

You should now be at the UVM Software page for Windows. The software is listed alphabetically, you’ll want to scroll down to “PuTTy”

click on the “Download PuTTy now” link

After clicking the “Download PuTTy now” link, a dialog box similar to this one will appear.

You will want to click “Save File”

When the download completes you should be able to start the installation by double clicking on the link.

A dialog box similar to this one may appear, select “Run” to start the installation.

A dialog box will appear (similar to the one below). This is a message letting you know that this version of PuTTy has been customized for UVM.
Click “Yes” to continue with the install. It will only take a few moments to complete the installation. The dialog boxes will disappear when the installation completes.

Now you are ready to run PuTTy. Click the Start button in the lower left corner of your computer screen. In the search field type: “putty” The PuTTy program should appear
as one of the search results. Click on the PuTTy icon to launch the program.

After PuTTy opens, it will look like this (below). You’ll want to select the “zoo.uvm.edu” option and then click the “Open” button.

After clicking the “Open” button, a black box will appear. It will ask you to:

“login as: ENTER YOUR UVM USER NAME” then press Enter

“YOUR UVM USERNAME@zoo.uvm.edu’s password: ENTER YOUR PASSWORD HERE” then press Enter.

NOTE: when entering your password the cursor will not move, this is normal.
After entering your username and password, you should see a prompt that looks similar to the image below. zoo>

At the zoo> prompt you’ll need to enter the following command: “recoverinbox” then press Enter.

Your screen should look something like the image below.

After entering the “recoverinbox” command, you’ll get a list of 5 backups to choose from. There will be a prompt for you to choose which backup you wish to retrieve – “Enter selection:”

It will then tell you which number you chose and after a wait a message will let you know that your INBOX folder is being restore to a new folder similar to this “INBOX.restored.xxxxx”

when the prompt says “Ok, done…..” you MUST type the word “exit” at the zoo> prompt, then press Enter (as shown in the image above) so that the recovered email is placed in your mail folder.

You are now ready to close PuTTy.

THE FINAL STEP!

Login to your UVM email webmail.uvm.edu and look for the new folder “INBOX.restored.xxxxx”

If you are experiencing problems or need further assistance, please contact the UVM Help Line at 802-656-2604

How to Recover your UVM Inbox on a Mac

Important Information:

Your UVM Inbox is backed up every 24hrs.
The backups occur nightly between midnight and 3am.

There are 5 instances that are saved, this means that you can recover your inbox backup to any of the 5 days just past.

Please note that the backup will overwrite the previous backup, this means you can only recover emails you deleted up to 5 days ago and not earlier. You will need to remember the correct day an email was deleted. As you are recovering your email from a back up, emails received and deleted on the same day will not be recoverable.

Lets get started!

Click on a blank space on your desktop, then click the “Go” menu.

From the “Go” menu, click on the “Utilities” icon.

From the “Utilities” folder, scroll down and click on the “Terminal” icon.

A white box will appear. To login you will need to use your netid and password (this is the same username and password you use to login to your UVM email)

Example #1
My NetID is tsbartle the correct way for me to login would be:

ssh tsbartle@zoo.uvm.edu

Example #2:
To login type the following:

ssh “your_netID“@zoo.uvm.edu

then press Enter.

Enter your password.

NOTE** the cursor will not move while entering your password, this is normal

Now you will need to enter the “recoverinbox” command, then press Enter.

This command automatically recovers the most recent backup to your Webmail.

You will be given a choice of 5 backups to recover,  enter the number at the prompt.

You will get some feedback letting you know that the restoration process has completed.
“Ok, done…”

You MUST type “exit“, then press Enter. The terminal window will close. The recovered files are copied to your mail folder ONLY when you enter that exit command.

Try logging into your UVM Webmail to make sure your Inbox was successfully restored.

If you are having problems or need further assistance, contact the UVM Help Line at 802-656-2604

Installing Microsoft Office (2010) from the MCA

This is intended for UVM Faculty and Staff and and for Grad Students holding a SALARIED teaching, research, or training assistantships.  For faculty and staff, this software may only be used on UVM owned machines.  For Grad Students, the Graduate College has licensed this software for use on your personally-owned computers during your time as students at UVM.

Graduate students unsure of their eligibility should contact Kathleen Merchant 656-3017.

The first question you need to ask before installing Office 2010 on a Windows computer is: which “System Type” are you running?

There are two system types, 32bit and 64bit.

If you are unsure about which system type your computer is running you can look it up by doing the following….

—————————————————————————————————————————————————————————–

Click the Start button, right-mouse-click on “Computer“, then click “Properties”

A window similar to the image below will appear.

As you can see, the machine we are using in our example is running a 64bit operating system.

Make a mental note of which system type your computer is running.

Now that you have determined your machine’s system type you can make your way to the MCA folder. To do this, click the Start button,
in the search field type the path to get to the MCA folder:

\files.campus.ad.uvm.edumca

then press Enter.

You may be asked to login if you computer is not joined to Active Directory.

If you are presented with a login window you will need to use your netid and password (same username and password you use to login to your UVM email).

My NetID is tsbartle

The correct way for me to login to the MCA would be:

Example:

username: campustsbartle

password: ***************

you must use “campus” before your NetID to successfully log in.

After you have successfully logged in you will see two folders, “Macintosh” and “Windows“. You will want to double-click
the Windows folder.

You will see multiple folders, you will need to locate the correct Office 2010 folder depending on your System Type.

NOTE** there are two versions of Office 2010, 32bit and 64bit. Choose the correct folder for your system type UNLESS you know that your department or lab uses software that will only work with the standard 32 bit version of MS Office. The 32 bit version works on ANY system type, and should be selected if you are not sure that there may be compatibility issues with your applications.

In this example we are using the: “Office2010_ProPlus_64bit“  because our computer is running a 64bit operating system and ETS has no applications that are not compatible with the 64 bit version of Office.

Double-click the folder you wish to use.

Now that you are inside the “Office2010_ProPlus_xxbit” folder, you will want to scroll all the way to the bottom of the
folder and locate the “setup.exe“file.

When you have located the setup.exe file, double-click it to start the installation.

NOTE** a warning window may appear, click “Yes” to continue with the installation.

The installation will begin, you will see a window similar to the image below.

When the installation has completed, the Installation Progress window will disappear.

Click Start then look for the Microsoft Office folder. If the installation completed successfully, your screen should look
similar to the image below.

When you open Word or Powerpoint etc… for the first time, you will be asked to set up Automatic Updates for the
Office Software suite.

Select Use Recommended Settings, then click OK

Thats it!

You have successfully installed MS Office 2010.

If you are experiencing problems or need further assistance, please contact the UVM Help Line at
802-656-2604

NOTE: See the article on interpreting the IP addresses to determine what the IP address indicates.

Instructions to launch the command shell in Windows XP

1. Press start and select “Run…”

2. Type in “cmd” and hit “Enter” or “OK”

3. The black Command Shell window will appear. Type “ipconfig” and hit enter.

4. You will be given information, in this case I am connected to the UVM network with a 132.198 IP address.

5. Sometimes you may need to refresh the connection if you should have one but do not. To do this type in “ipconfig /release” and hit Enter

6. This will give a display to show that all connections have been cut. If there was no connection to begin with, it may say something to that effect.

7. To reconnect to the network, type: “ipconfig /renew” and hit Enter

8. If all is successsful, you will get a valid IP address and be shown the connection

9. If a MAC address is required, the ipconfig /all command can be used. This will bring up a list of network adapters and the corresponding
MAC/Physical Address.