Account and Access

• Mapping drive instructions
• New account management links

Data security and management

• Uninstall PGP-Mac–title entered in helpline-tech, saved as draft, no content yet
• JPC–Drupal (content management system like wordpress) see footprint Helpline 30026

Software

• JPC- we will need updated articles for the two different anti-virus software we now support. MSE, and forefront

Macintosh Software

Network Access

• JPC-Game consoles wireless – make more prominent?

Tech Internal Docs

• JPC–CDC daily procedures

• JPC–Footprint issues concerning police and security – stolen computer etc – image in media library “fp-police-move” for which project to move to.
• CCE–New Employee Guide: a document that can help new employees on the job their first few days; can serve as a checklist for the lead assigned to train that new tech.
  • Include:
  • New Student tech orientation
  • Paperwork www.uvm.edu/hrs
  •     I9
  •     TERF
  •     W4
  •     OR workstudy sheet
  •     Direct Deposit
  • Accessing the schedules online
  • www.uvm.edu/~helpline/schedule links for Helpline and CDC schedules
  • Accessing time sheets online in Peoplesoft
  •     http://catalyst.uvm.edu
  •     Self service
  •     Turn in time sheets before noon every other Monday , Sunday best
  •     You can enter time daily, click Save, not submit
  •     Submit time before Monday noon on deadline days—announced by email
  • Using the Helpline and CDC listserves
  •     Report absences
  •     Post to request coverage or to swap shifts
  •     Check for announcements of network or other IT issuesUsing the BlackBoard orientation and training course

  • Using this KBResources

    http://bb.uvm.edu

    www.uvm.edu/it/help
    blog.uvm.edu/helpline-tech
    footprints.uvm.edu
    www.uvm.edu/~helpline/lookup

• JPC–Footprints: how to use, changes made due to restructuring Client Services