PGP locked disk

PGP is an encryption service used by UVM to protect data. It is used with both Windows and Macintosh computers, and prompts for a PGP passphrase or Windows password at boot. Typically, this is the netID password of the designated use of the machine. Note: a locked disk MAY be associated with a recent password change. See the knowledge base article on PGP: Password changes-Windows, orPGP: Password changes-Mac for details.

The PGP desktop client screen may vary in appearance (such as color or logo) due to the version of PGP installed.
normal PGP login screen

If the user enters an incorrect password more than 13 times, they will see the screen below. The primary difference between the regular login screen and the locked login screen is the addition of the message, “Current disk is locked. User authentication is not possible.”

disk is locked user authentication is not possible
If this message appears, a one-time-use token must be requested. Identity and Account Management is able to provide these tokens.  Faculty and staff in the College of Arts and Sciences or the College of Medicine should contact their college IT support department. All other faculty and staff should contact Identity and Account Management (802-656-2006 or
PJP Token
After entering the one-time login token, the operating system’s login screen is encountered. On CAMPUS-domain joined machines, this is still the netID credentials. On Apple machines, this is the local account credentials.Windows login screen after the token is accepted

If you are having problems or need further assistance, please contact the UVM Tech Team Help Line at 802-656-2604

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