Outlook doesn’t show all my mail.

Adjusting how much email Outlook shows by default

When working with the Outlook client, you may notice that all your mail messages in a given folder are not displayed.  At the bottom of the screen you will see the following message:

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You have two choices:  Either click the link and see some additional messages loaded for this folder only or change an account setting to automatically include more email with a maximum choice of All.

To change the account setting:

  1. Select the File tab at top left.
  2. Info should be selected on the left.
  3. Make sure you have the correct account selected if you have more than one.
  4. Select the Account Settings button and choose Account Settings from the menu.
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  5. In the new Account Settings window, select the correct account under the E-mail tab if you have more than one account.
  6. Click the Change button just above the account name.
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  7. Use the slider control to increase the range of cached email.  Sliding all the way to the right will tell it to cache all email.

Be aware that if you have a significant amount of email (typically many years worth) your client will take some time to cache it all and may be less responsive during the caching operation.

Also be aware that caching a large amount of email can take a significant portion of your hard drive, especially on newer laptops with relatively small solid state drives (SSDs) (i.e. 64GB, 128GB drives).

If you are having problems or need further assistance, please contact the UVM Tech Team Help Line at 802-656-2604

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