Recovering Deleted Items – Outlook for Web (OWA)

The University of Vermont has recently moved its email and calendaring services to Microsoft Exchange. If your account has been migrated, you can use this documentation to recover accidentally deleted Mail from your Exchange “Deleted Items” folder.

The ‘Deleted Items” folder is essentially the “Trash” folder of Exchange. This folder is where the mail you choose to delete goes. The “Deleted Items” folder will automatically purge any message older than 60 days of age, it is important that you do not use this folder for storage of mission critical messages.

Jump ahead to the documentation you’re looking for:
Accidentally Deleted Mail
Accidentally Deleted Folders
Using “Recover deleted items”

Accidentally Deleted Messages

  1. If you simply accidentally delete a message, you can easily click on your “Deleted Items” folder, select any message(s) that you wish to move. You can then click-and-drag the selected messages from the “Deleted Items” folder to any other folder. In this example, we’re moving a message from our “Deleted Items” folder back to our Inbox folder. You can perform this same action on accidentally deleted folders, simply.

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Accidentally Deleted Folders

  1. When a folder is accidentally deleted, it becomes a subfolder of the “Deleted Items” folder. You can easily expand the “Deleted Items” folder to view any folders that you may have deleted. In this example, we’re moving an accidentally deleted “Budgets” folder back to our account.
  2. To move the “Budgets” folder back to our account, we simply click-and-drag it to our “Joe Shmoe” account folder.
  3. That’s it. The folder has been restored to our folder list.

Using the “Recover Deleted Items” feature

In the event your “Deleted Items” folder is empty, or if the message was older than 60 days of age and was purged automatically, you will need to use the “Recover Deleted Items” feature. Once a message has been purged from the “Deleted Items” folder, it will be recoverable for 30 days via the “Recover deleted items” feature. Note that the “Recover deleted items” feature will not restore folder hierarchy, only messages.

  1. The following example will simulate a “Deleted Items” folder that was accidentally emptied. As you can see in the image below, there are no longer any messages in the “Deleted Items” folder.
  2. To use the “Recover deleted items” feature, right-click on your “Deleted Items” folder and select “Recover deleted items”
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  3. A new window will appear. This window will list all recoverable messages. Select the messages you wish to recover, then click on “Recover” in the lower right corner of the window.
  4. Lastly, you’ll be asked to confirm this action. Click “OK” to recover the messages you selected in step 3.

If you are having problems or need further assistance, please contact the UVM Tech Team Help Line at 802-656-2604

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