Blackboard: Missing control Panel (Edit mode is off)

If a person is an instructor, TA, or course builder in a course, but does not see a Control Panel below the course menu, have them try toggling the Edit Mode switch in the upper right corner of the course page.

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Blackboard: “Please add instructor to this course…”

Instructors can only be added by the registrar, or by the department through the registrar’s Banner system. If someone needs to be listed as an instructor in a course, and they will be having grading responsibilities in Banner, then they will need to work with the registrar or with their department administrator who has access […]

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Blackboard: Unavailable vs. Disabled Courses

Unavailable courses are hidden to students, but are accessible to Instructors, TA’s, and Course Builders. Courses are created as “unavailable” by default. Unavailable courses are denoted by a red “X” to the left of their Course ID in the System Admin -> Courses area.  Here is an example of what that looks like. Instructors, TA’s, […]

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Blackboard: Is a course available?

Helpline agents can tell if a course is available or not by taking the following steps: Login to Bb. Click on the “System Admin” tab, then click on “Courses” Search for the course using course id and/or CRN. Course name, or instructor’s NetID are not as accurate. Confirm that the results match the CRN/Course ID […]

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Blackboard: Student can’t see their course (course availability)

Students reporting problems accessing a course or materials should be told to contact their instructors immediately. A typical exchange might go like this: Client: “My course isn’t in Blackboard.” Agent: “What is the course ID (or CRN) for the course? Who is the instructor for the course? If you cannot see your course listed when […]

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BlackBoard Escalation Guidelines

Guidelines for student techs: detailed specifics for moving issues to the CTL staff or BlackBoard Tier 2

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BlackBoard Support Tech information and training

main resource page for Helpline techs who need to answer questions about BlackBoard

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HL Quick Descriptions

Location for the Helpline Quick Descriptions

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Waterman 113 Lab Printers

Troubleshoot printer problems in the 113 Waterman Lab

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