Troubleshooting Offline Files

For information on normal operation of Offline Files, see Folder Redirection and Offline Files. If you are trying to resolve an issue, continue reading below. Two Important Concepts First, it’s important to understand that the Offline Files facility is providing a virtual view of the network folder to which Documents has been redirected, when Widows detects […]

Folder Redirection and Offline Files

About Offline Files and Folder Redirection: Users who regularly work from network files can take advantage of Offline Files in Windows, allowing them to access their files even when not connected to the network. When a network file is made available offline, Windows will make a copy of the file on your computer. You can […]

UVM Former Student Transcript Requests

This article provides step-by-step instructions on how former students can request transcripts. The University of Vermont uses an electronic system to process transcript requests. The electronic system uses NetIDs to authenticate users. If you have not been affiliated with UVM for more than a year, your NetID has been deactivated. All former students will need […]

Downloading and Installing Cisco SSL VPN Any Connect client: Windows

This article explains step-by-step how to download and install Cisco VPN using a Windows computer. VPN is useful because it provides a secure connection back to campus from anywhere as long as you have internet access. It will also allow you to appear as if on campus to access services normally blocked by our border […]

Connecting to the “Shared” folder: Windows

Connection to the Shared folder: Microsoft Windows This article provides step-by-step instructions on how to connect to the shared drive (Active Directory Campus domain) using a Windows computer. If you are Off Campus, you will first need to download and install VPN. If you would like help installing the VPN, please refer to our article “Downloading and […]

Installing and Setting Up Thunderbird: Windows

Installing and Setting Up Thunderbird: Windows Step-by-step instructions on how to download, install, and set-up Thunderbird for Windows software. Installing Thunderbird Go to: You may be asked to enter your UVM NetID and password (same login information that is used for your UVM email). After logging in you will be asked to select your […]

PGP locked disk

PGP is an encryption service used by UVM to protect data. It is used with both Windows and Macintosh computers, and prompts for a PGP passphrase or Windows password at boot. Typically, this is the netID password of the designated use of the machine. Note: a locked disk MAY be associated with a recent password change. See the […]

PGP within the College of Medicine Information Systems

PGP is an encryption software used by the University of Vermont. The College of Medicine Information Systems (COMIS) has their own PGP policy for College of Medicine machines that complies with COMIS security requirements.  The differences between the COMIS policy and the UVM policy are as follows: The COM-branded background screen in BootGuard (The PGP […]

ETS File Transfer

The UVM file transfer service (maintained by ETS) is available to share files which are too large to email as  attachments, or which may be in a format that is not accepted by the UVM mail servers for security reasons. Uploaded files are available for 3 weeks before the file is removed from the server. The […]

Moving emails from Gmail to Exchange

UVM will be enforcing the Information Security Policy more strictly in the future, requiring all UVM employees to stop forwarding their email to non-UVM accounts. The Information Security Policy states that Protected University Information must NOT be stored on any non-UVM device or services (e.g, Gmail). The reason forwarding email will no longer be allowed is because employees may […]