How-to – TPM configuration and troubleshooting

TPM Configuration and Troubleshooting The Trusted Platform Module (TPM) is a piece of hardware that provides secure storage of critical data, usually encryption keys, signatures, and the like. There are four basic scenarios that we are likely to encounter: 1. No TPM at all 2. TPM turned off, which was long the default for Dell […]

How-to – Removing Symantec Encryption

Removing Symantec (PGP) Desktop Encryption Before you can remove Symantec/PGP, you must decrypt the encrypted volumes on the computer. If you don’t, you’ll receive the following message when you attempt to uninstall the software: Figure 1: Drives must be decrypted before uninstalling.   Decrypting a volume First, open the Symantec Encryption Desktop program. 1. Hit […]

How-to – BitLocker Self-Service Key Recovery

BitLocker Self-Service Key Recovery People can retrieve the BitLocker Recovery Keys for systems that they use by going to and signing in with their UVM NetID   After login, the user must acknowledge a policy notice. The user can then enter the first eight characters of the Recovery Key ID, which is shown in […]

How-to – BitLocker installation

-BitLocker Installation- About Microsoft BitLocker Drive Encryption BitLocker is a volume encryption feature of the Enterprise editions of Windows 7 and Windows 8. Paired with the Microsoft BitLocker Administration and Monitoring (MBAM) software, this feature meets the requirement of the UVM Information Security policy for encryption of all laptops. [link: InfoSec Policy] Unlike the previous […]

Account Services Key Recovery procedure

Procedure for accessing BitLocker Drive Recovery Keys Instructions for Account Services staff. 1. 2. Log in with [netid].adm account 3. Click the Drive Recovery option in the left column 4. If the request comes from a current user of the device*: a. enter “campus” in the User Domain field b. Enter the requestor’s netid […]