How-to – TPM configuration and troubleshooting

TPM Configuration and Troubleshooting The Trusted Platform Module (TPM) is a piece of hardware that provides secure storage of critical data, usually encryption keys, signatures, and the like. There are four basic scenarios that we are likely to encounter: 1. No TPM at all 2. TPM turned off, which was long the default for Dell […]

How-to – Removing Symantec Encryption

Removing Symantec (PGP) Desktop Encryption Before you can remove Symantec/PGP, you must decrypt the encrypted volumes on the computer. If you don’t, you’ll receive the following message when you attempt to uninstall the software: Figure 1: Drives must be decrypted before uninstalling.   Decrypting a volume First, open the Symantec Encryption Desktop program. 1. Hit […]

How-to – BitLocker Self-Service Key Recovery

BitLocker Self-Service Key Recovery People can retrieve the BitLocker Recovery Keys for systems that they use by going to https://bitlocker.uvm.edu and signing in with their UVM NetID   After login, the user must acknowledge a policy notice. The user can then enter the first eight characters of the Recovery Key ID, which is shown in […]

How-to – BitLocker installation

-BitLocker Installation- About Microsoft BitLocker Drive Encryption BitLocker is a volume encryption feature of the Enterprise editions of Windows 7 and Windows 8. Paired with the Microsoft BitLocker Administration and Monitoring (MBAM) software, this feature meets the requirement of the UVM Information Security policy for encryption of all laptops. [link: InfoSec Policy] Unlike the previous […]

Account Services Key Recovery procedure

Procedure for accessing BitLocker Drive Recovery Keys Instructions for Account Services staff. 1. https://bitlocker.uvm.edu/helpdesk/ 2. Log in with [netid].adm account 3. Click the Drive Recovery option in the left column 4. If the request comes from a current user of the device*: a. enter “campus” in the User Domain field b. Enter the requestor’s netid […]