[UPDATE: Removed Vista info. instead of troubleshooting Vista, upgrade it. Added Windows 8, 8.1, and 10 info.]
Here are some troubleshooting steps — for my future reference as much as anyone else’s — for for gathering information for diagnosing and resolving Windows KMS client activation issues.
Quick Fix: Try this first!
Most Windows activation issues I’ve encountered are resolved by entering the appropriate product key (not a secret; see footnote):
|Windows 7 Enterprise Volume:
|Windows 8 Enterprise Volume:
|Windows 8.1 Enterprise Volume:
|Windows 10 Enterprise Volume:
Enter the code above and attempt to reactivate. If it works, you should be all set. If it doesn’t, the following steps will help identify the issue.
Gathering data is essential to fixing problems. If you ask me (or other IT staff) for help with Windows activation, the first thing I will ask from you is the output of the commands below.
I recommend opening a text editor and copying all the commands and output into a file, which you can send to us if you need additional help resolving the activation issue.
NOTE: All these steps require running commands from a console window (cmd.exe), which you may need to run As Administrator. These commands work in Windows 7, 8, 8.1 and 10.
1. Run ipconfig /all to capture current IP configuration information.
This could tell us whether the system is in a netreg-ed subnet and needs to register at http://netreg.uvm.edu, or if there are other basic network configuration problems. We really just need the Ethernet adapter, assuming that’s what is being used to connect the system to the network. We don’t need all the additional tunneling adapters, etc. If someone is using a wireless adapter, possibly with the VPN client, then info about those adapters also should be captured.
Please note: Microsoft Outlook is not among the recommended email clients supported by ETS. However, I use it regularly to access my UVM email (along with Pine and Thunderbird), and I offer the following instructions to help folks who really want to use Outlook 2007 here at UVM. —Geoff
We’re going to walk through the steps required to configure Outlook 2007 as an email client of the University’s central mail services. Microsoft has improved the IMAP support in Outlook with this latest version, and the configuration is more straight-forward.
Please note that you can click on any screenshot to get a larger (i.e., legible) version. Now let’s dig in.
When we first start Outlook 2007, the Account Configuration wizard will start. “Yes” is selected by default (we do want to configure our email account, don’t we?), so we’ll click next.
I’ve been using the Synthesis SyncML client to synchronize my calendar information between my Oracle Calendar Server (OCS) agenda and my Treo700w calendar. It is important to note that, per the vendor’s recommendations, I’m using the back-level 126.96.36.199 client, rather than the newer 3.0x client. Update: The UVM Calendar server has been upgraded, and the current version (3.0.222 at the time of this edit) of SyncML works fine.
I downloaded the Zip file from Synthesis AG, which contains the program install file (syncml_std_en.PPCWM.CAB) as well as documentation. Because I’m using the Treo with Windows Vista, I don’t have ActiveSync. To install the software, I copied the CAB to my Treo, then used File Explorer to locate and install the SyncML application.
Synthesis SyncML will appear in the Programs list: