NEVER use Microsoft services like One Drive to store UVM files (especially anything that includes Protected Health Information) “in the cloud.”

When you first turn your windows 8 machine on, you will see a decorative “lock screen.” Swipe this upward with your finger or just press a key on your keyboard to access the login screen (enter your UVM NetID and password to log in).

When you first log in you should see your Desktop, which looks pretty similar to what you’re used to from using Windows 7 (including the green PnC icon, if this is a Point and Click machine).


To access programs like Microsoft Word, you will probably need to get to the “Start Screen,” which is just a fancy version of the old Start Menu. To get there, push the Windows key on your keyboard or swipe in from the right edge of the screen and tap Start.


  • You can customize the Start Screen to resize the icons and move them around so that things you want are easily accessible. Right-click or (with your finger) tap-and-hold any icon to view your options. Move them around the Start Screen by dragging with your finger.
  • To Search for your files or programs, just start typing a search term (part of the file name, for example) from anywhere on the Start screen.
  • To install a network printer, search for the phrase “Advanced Printer Setup,” then select “The Printer I want isn’t listed” and follow these directions starting with step 5.
  • You can also search from the “Charms” menu, which will appear if you swipe your finger in from the right side of the Start Screen.
  • Swipe up from the bottom center of the Start Screen to access the Apps Screen (a list of all installed programs). In Apps view, you can open apps, pin them to Start, or pin them to the desktop taskbar.
  • From the Start Screen you can get back to the Desktop by clicking the Desktop icon (messy yellow circle in the image above). And from the Desktop you can pretend it’s a Windows 7 machine.  :-)
  • To shut down your computer, go to the Start Screen and tap the little power icon in the upper right hand corner of the screen.
  • Alternately, to log off you computer, tap your name or account picture on the Start Screen and select “Sign Out.”

For a more detailed introduction to Windows 8, see the links below:


The CHWB IT team is now LIVE with our new service request system through UVM’s FootPrints application.  We’re hoping this system will make it easier to request help from IT and prevent issues from falling through the cracks.

To make a request simply send an email to with the details of the issue or service you’re requesting.  Footprints will automatically email the CHWB IT team with your request and import your information into the system.  FootPrints pulls your contact information from the UVM directory so we’ll know how to contact you.   A few minutes after your request is created you’ll receive an email with an issue number for tracking. We’ll assign your request to someone within the department and reach out to you for any additional information.

Some tips for success:

  • If you having an issue that impacts patient care and there is no work around, reach out to the IT team directly.  We consider those issues urgent.
  • Please send email requests from your UVM email account, otherwise we may not know who is.
  • Give adequate details,  “I’m getting a network connection error” is always better than “Its busted!”

We’ll be fine tuning the system as we go so please feel free to send us feedback.

Effective June 2014, access to PnC from off campus is enabled via the VMware Horizon View Client, which must be installed on your machine. VPN is no longer required for remote access to PnC.

How to install the VMware Horizon View Client

The Horizon View Client is available for Windows, Mac, iOS and Android operating systems (Mac currently requires OS X 10.6.8 Snow Leopard or newer). If you have already installed it, skip these two steps. If not, proceed:

  1. Point your web browser at and select “Install VMware Horizon View Client” from the left side of the screen to download the installer that matches your operating system.HorizonViewDownload
    If you are installing on a Windows computer you might be prompted to choose an installer based on whether you are running a 32-bit or 64-bit version of Windows. Not sure? This Microsoft web page should automatically detect the answer to that question for you.
  2. After it is downloaded, double-click the installer file to install the Horizon View Client software.

 How ticono Run PnC Remotely

  1. Start up the VMware Horizon View Client that you installed earlier.
  2. Double-click the server.
    (If you don’t see that option, select “Add Server” and enter the name “”–without the quotes–and click Connect.)
  3. Log on to the desktop server with your UVM NetID and password.HorizonViewLogin
  4. Once logged on, double-click “CHWB Remote PnC” to start a session.HorizonViewSelectDesktop
  5. Next, log on to the remote computer.HorizonViewRemoteLogin
  6. Double-click the Point & Click icon on the remote desktop to run PnC. Once it is up and running, you might want to press F2 to set your current location to your usual one.
  7. To use email during your remote session, double-click the UVM Web Mail desktop icon. Other email clients (Thunderbird, for example) are not feasible with UVM’s Virtual Desktop Infrastructure.
  8. Look on the Start Menu for access to Microsoft Office (including Word, Excel and Powerpoint), your Documents, and the Share Drive (under Computer). Warning: do NOT save documents to the Desktop of the remote machine: Desktop files are not preserved at the end of a remote session.

How to End Your Remote Session

When you are done:

  1. Shut down Point & Click.
  2. Using the Start Menu on the remote computer, select Log Off.virtualdesktoplogoff

The UVM Information Security policy (see procedure specifies that all university-owned laptops must use approved encryption software to protect the University (or other confidential data) that may be stored on them. CHWB stands by this policy (of course) and encrypts every laptop with BitLocker.

The products below may also be used to encrypt flash drives and other media that are used to store or transport such data.

Computers that run Windows 7 or Windows 8 should be encrypted using Microsoft BitLocker.

Macintosh computers running OS X 10.8 Mountain Lion or OS X 10.9 Mavericks should use FileVault 2 and Casper to encrypt and manage recovery keys.

Computers with older versions of OS X are strongly encouraged to upgrade (free through Apple Store).

Does this sound familiar? You’re home, you just had dinner, but you need to get a big message out to CHWB before tomorrow dawns. You hop onto UVM Webmail and send your message to the CHWB Listserv but it bounces back….What gives????

Well, here’s the deal with the Listserv:             LISTSERV        IS        NOT      SMART.

While everyone at UVM has two flavors of email address— and—the Listserv only knows you by one of these addresses (usually the style address). So if you send a message using the OTHER address, the Listserv has no idea who you are and so your message bounces back.

What to do?

Let’s start with Webmail:

In UVM webmail, the temporary solution is to select the right address in the "From" dropdown menu in the New Message window. For most CHWB-ers the “right” address is the one that looks like


The permanent webmail solution is to select Preferences from the left side of the webmail window, then select Personal Information, and set the “Default From Address” to the “right” address, as above. Click the Save button to, you know, save your changes.

As for Thunderbird:

Most people will already be set up to correctly send messages to the Listserv, but if you need to make any changes, just go to the Tools menu select Account Settings, and change your email address, like I’ve done here (except use your address):


Click OK to save your changes.

Before getting a new computer, most people want to make sure they get everything they really need off of their old computer. This can mean:

  • Documents (including presentations, spreadsheets, etc)
  • Songs and Videos
  • Pictures
  • Email address book (Contacts)
  • Web page Bookmarks (Favorites)

Everything in your “My Documents” folder will be accessible from your new computer, so this is an ideal place to move items you want to keep (My Documents actually “lives” on a UVM server somewhere, not inside your computer).

To open your “My Documents” folder, select it from the Start menu (in some version of Windows, select “Documents” from the Start Menu, then open the My Documents folder).

Pointing up Tip: Drag and drop items to your My Documents folder to copy them there. Hold down the shift key while you click and drag in order to move items there instead.

Note that the “Pictures” folder is already inside your “My Documents” folder by default.

Also, if you have more than a handful of songs or videos to save, you may find that your My Documents folder is not big enough to hold them all (since it lives on a UVM server, there are limits). In this case your best bet is to copy these items to a portable storage device like a CD, DVD, or USB drive.

Saving your address book and bookmarks requires a couple of extra steps. But this stuff is easy-peasy


To Save your Email Address Book / Contacts

A. If you use Mozilla Thunderbird for email:

Select “Address Book” from the Tools menu:


In the Address Book window, select the name of the name of the address book you want to keep. Then select Export from the Tools menu. Give the file a name of your choice and save it in your “My Documents” folder. The file type should be “LDIF.” Do this for each address book you want to keep. REMEMBER THE NAME AND LOCATION OF THIS FILE.



B. If you use Outlook Express or Windows Mail for email:

  • Open Windows Live Mail.
  • Click Contacts folder, click Export button and select comma separated values (.CSV).
  • Give the file a name of your choice and save it in your “My Documents” folder.
  • Click Next and select all the fields that you want to export, click Finish button and wait for the export process to be completed.

    Note: The most common fields are First Name, Last Name, Email address and Telephone. If you are not sure about the information just select all the fields.


    To Save your website bookmarks or favorites

    A. If you Use Mozilla Firefox Web Browser:

    Open the Bookmarks menu (or select Bookmarks from the Firefox menu) and select  “Show All Bookmarks”.


    Select All Bookmarks on the left-hand side of the Bookmarks window


    From the “Import and Backup” menu, select “Export Bookmarks to HTML.” Then save the file (“bookmarks.html” is the default file name, but you can rename it if you want) to your “My Documents” folder. This will ensure it is accessible from your new computer. . REMEMBER THE NAME AND LOCATION OF THIS FILE.

    B. If you use Internet Explorer Web Browser:

    (these instructions are for Internet Explorer 9…other versions may have slightly different methods)

    • Select “Import and Export…” from the File menu.
    • Select Export to a File
    • Select Favorites
    • Select the folder that you want to export your Favorites from.
    • It will ask you where you want to save your Favorites, which it will save in a file named bookmark.htm.  Make sure you save the file to your My Documents (aka “MyDocs”) folder. REMEMBER THE NAME AND LOCATION OF THIS FILE.
    • Click Export.
  • Twitchy

    I don’t know about you, but sometimes at work I get distracted by the shiny things on the internet. Maybe it’s an eBay bidding war for a "Murder, She Wrote" action figure. Maybe it’s a compulsion to review the UHC cafeteria food on Twitter. And let’s face it, Facebook is nothing more than a distraction delivery system.  These things can leech away your attention and your time.

    If you ever feel like you could use a little help steering clear of these websites during the day, Leechblock is worth checking out. I’ve used it; it’s simple and effective.

    Leechblock is an "add on" for Mozilla Firefox that allows you to specify up to six sets of websites to block, with different times and days for each set. You can block sites within fixed time periods (e.g., between 8am and Noon, and from 1pm to 4:30pm), after a time limit (e.g., 10 minutes in every hour), or with a combination of time periods and time limit (e.g., 10 minutes in every hour between 9am and 5pm).

    It only works with Firefox, so if you use a different web browser during the day then you’ll need to find another solution–perhaps hypnotherapy.

    Leechblock is easy to download and install from here:

    Once it’s installed, select Add Ons from the Firefox menu and click the Options button to tell it…

    • What to block (the address of the site you want to block, e.g.
    • When to block (example below)


    Leechblock is not for everyone, of course, but if you need a little help avoiding distractions during the workday, it might be worth a try.

    Effective 4/14/2011, Point and Click now includes the records of any incoming First Year or Transfer student who has been accepted by UVM and paid their acceptance fee (aka “deposit”).

    These students are not eligible for CHWB services yet, but they are eligible to log on to MyWellbeing and complete their required Health History and Immunization forms. This is a good thing.

    How to Recognize One of These Admitted / Not Registered Students:

    Left hug In OpenChart Patient View they look like this (Medical or Counseling Summary):


    Left hug In OpenChart Registration View they look like this:



    Left hug In OpenRegistration the default view also includes the following Eligibility Summary:


    *Note that they are only eligible to fill out entrance forms, and that even that eligibility expires just before the next regular semester. In this case, if they have not registered for classes by 7/31/11 they will lose their ability to fill out their health history and immunization records.


    Left hug In OpenSchedule these students will look like this (not eligible for appointments):



    Random Notes

    Requirements to Log On to MyWellbeing:

    In order to log on to MyWellbeing, these newbies need an active NetID and password. When the new student pays their acceptance fee (or maybe even when UVM sends the acceptance letter), UVM tells them what their  NetID is. They can activate their NetID and establish their password here: Please share this info if you get calls from students who can’t log on.

    If they have paid their acceptance fee and don’t know their NetID, look them up in OpenRegistration (not just the registration view of OpenChart). Then click the registration button and look for "Extern. Dir. Username" near the right side of the pop-up: that’s their NetID.

    Med Students Not Included:

    It’s important to note that incoming MED students are not in the same category as incoming undergrads, and they do not (yet) have early access to MyWellbeing.

    We’ve all encountered these things—official-looking email messages that say "Click here to reactivate your account,” or “Click here to confirm your identity,” etc. These messages can be tempting because they often seem like the real deal. They might talk authoritatively about bank balances or email quotas, and they can look awfully official.

    But hopefully there’s also a nagging suspicion that makes you wonder if messages like these are “real” or some kind of scam.

    In truth, these things are almost always “Phishing” attempts.

    A Quick definition from our friends at Wikipedia:

    Phishing is a way of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication. Communications purporting to be from popular social web sites, auction sites, online payment processors or IT administrators are commonly used to lure the unsuspecting public. Phishing is typically carried out by e-mail or instant messaging, and it often directs users to enter details at a fake website whose look and feel are almost identical to the legitimate one.

    But how do you tell the real emails from the scams?

    Geoff Duke over at UVM Enterprise Technology Services has written about how he tells the difference, and it’s a good read. Check it out, and look for the reference to phish-headed Star Wars character, Admiral Akbar.

    As many of you know, your UVM NetID+password allows you to log on to virtually any CHWB computer and "get ‘er done," as we say East of Waterbury. Do this and you’ll have access to the CHWB share and to all of your "MyDocs" stuff: spreadsheets, word documents, family pictures, whatever. It’s magic.

    The thing is, You Must Use The Force Wisely.

    Never ever ever ever ever "borrow" someone’s computer this way if you’re just going to wander off without logging off the computer. HEY, IT HAPPENS.

    And if it happens to you, the next person who sits down at that computer can, you know, look at all those family pictures, study those child support spreadsheets, read that thinly-fictionalized workplace-revenge novel. Worse yet, they could read something they shouldn’t read about a student.



    Addendum One: Truth be told, if you log onto someone else’s computer, all of your "MyDocs" stuff (see above) will be copied onto that computer. And there it will live, forever–inaccessible to the casual user, but fully accessible to someone with the know-how, the access rights, and the willingness to put make the effort. Moral of the story: try to maintain a relatively monogamous relationship with your one true computer.

    Addendum Two: I guess I should also point out that checking your email in a public place like the Davis Center is a great thing, but do NOT leave your email open when you leave. LOG OFF.

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