Vermonter of the Month: Victoria Lloyd

This is a monthly series in which the Attorney General will feature a Vermonter doing exemplary work in their community. Have someone you think should be featured? Email AGO.CAP@vermont.gov.

Attorney General T.J. Donovan with Victoria “Tori” Lloyd

Earlier this month, we celebrated World Elder Abuse Awareness Day and the one-year anniversary of the Attorney General Office’s Elder Protection Initiative (EPI). Over the last year, EPI has participated in statewide working groups, undertaken enforcement actions and criminal prosecutions, and advocated to strengthen laws and agency coordination to protect older Vermonters and vulnerable adults. Through this work, we met our June Vermonter of the Month, Victoria “Tori” Lloyd—a tireless advocate raising awareness and supporting prevention of elder abuse, neglect, and exploitation.

After years in service to the State of Vermont as an investigator with Adult Protect Services, Tori formed a nonprofit group designed to bring together public and private stakeholders to prevent and mitigate financial exploitation. The group, Financial Abuse Specialist Team of Vermont or FAST, was formed in 2011 and seeks to end exploitation of elders and vulnerable Vermonters. Building on the success of the Vermont chapter, Tori formed FAST of America four years later in 2015, bringing her advocacy efforts and technical assistance nationwide.

Currently, FAST of Vermont is focused on educating professionals who provide direct services to older Vermonters about the topic of financial exploitation. It is also working to expand statewide coordination in addressing financial exploitation, including through the use of case reviews and the creation of a rapid response team to financial exploitation.

To that end, in June 2018, Tori organized a tristate conference on financial exploitation for Vermont, New Hampshire and Maine FAST members and other professionals (including the EPI) working to remedy and prevent the financial exploitation of elders. Tori’s organization, FAST of VT, also recently hosted a convening between the Federal Consumer Financial Protection Bureau and public and private stakeholders from across Vermont regarding the financial exploitation of older adults.

The need for advocacy like Tori’s is clear—by 2030, 1 in 3 Vermonters will be age 60 or older. Nationally, of this 60+ age cohort, 1 in 10 adults experience some form of mistreatment each year. This mistreatment can include physical abuse, sexual abuse, neglect, abandonment, financial exploitation (often by family members or caregivers), and psychological and emotional abuse.

Thank you, Tori, for fighting to ensure that older and vulnerable Vermonters are able to age with justice, dignity, and respect.

Together, We Can Eliminate Elder Abuse

Nationally, of the 60+ age cohort, 1 in 10 adults experience some form of mistreatment each year.”[1] National Center on Elder Abuse

For every case of reported elder abuse, neglect or exploitation, about 23 instances go unreported.”[2] VT Attorney General’s Office and the Department of Aging and Independent Living

Elder abuse occurs in many forms: physical abuse, sexual abuse, psychological abuse, neglect, abandonment and financial exploitation.  Elder abuse can occur in any setting and can be by a person or entity.  There could be a preexisting relationship of trust—and in most cases victims know their abuser—or a connection can be new.[1]

Each of us can play an important role in preventing elder abuse.  The first step is recognizing and identifying signs of abuse.  These steps are outlined by the Attorney General’s Elder Protection Initiative and the Department of Aging and Independent Living in this linked release commemorating World Elder Abuse Awareness Day.

Knowing how to contact the agencies and organizations that can assist is essential to eliminating elder abuse.  To simplify the reporting process, the following is a list of resources.

REPORT CONTACT
Life-threatening
situation
911
Suspected elder
abuse, neglect or
exploitation, including
financial exploitation
Local Police and
Adult Protective Services of the
Dept. of Aging and Independent
Living (800-564-1612), if about a
vulnerable adult
Abuse of a person
living in a nursing
home, assisted living
facility, or board and
care home
Long Term Care Ombudsman of VT
Legal Aid (800-889-2047)
Concerns regarding
licensed health care
facilities
Survey and Certification of the
Dept.of Aging and
Independent Living
(888-700-5330)
Domestic Violence VT Network
Domestic Violence Hotline
(800-228-7395)
Sexual Violence VT Network Sexual Violence Hotline
(800-489-7273)
Misuse of Social
Security
Benefits
Social Security Administration
Office of the Inspector General
(800-772-1213)
Medicare Fraud and
Abuse
VT Attorney General’s
Medicaid Fraud Unit (802-828-5511)
Unauthorized Real
Estate Transfers
Vermont Legal Aid (802-775-0021)
Broker and Investment Advisor Fraud Dept. of Financial Regulation:
Securities Division (802-828-3420)
Bank Fraud Dept. of Financial Regulation:
Banking Division (888-568-4547)
Insurance Agent,
Adjuster, or
Carrier Fraud
Dept. of Financial Regulation:  
Insurance Division (800-964-1784)
Scams and
Identity Theft and
Consumer Fraud
VT Attorney General’s
Consumer Assistance Program
(800-649-2424)

If you are still not sure who to contact, call United Ways of Vermont 2-1-1 information and referral hotline (dial 211 or 802-652-4636).  They are a great resource, connecting Vermonters to organizations and agencies.  They have committed to enhancing their referral work specifically for calls related to elder abuse and exploitation.


We can all commit to ending elder abuse by serving those in our communities that may be preyed upon.  Here, at the Consumer Assistance Program, to help prevent financial exploitation in scams, we distribute scam alerts and encourage recipients to share the information with friends, neighbors and loved ones.  Anyone can sign up by calling us at 800-649-2424, or by visiting our website ago.vermont.gov/cap/stopping-scams.  The Elder Protection Initiative has even more information on how you can help on the Get Involved page.

More Resources:  
WEAAD: World Elder Abuse Awareness Day
Facts: Fact Sheet World Elder Abuse Day  
Videos: Strengthening the Structure of Justice to Prevent Elder Abuse by the NCEA
Elder Abuse-Learn the signs and break the silence

Contributing Writer:  Crystal Baldwin


References:
[1] National Center on Elder Abuse (NCEA)
[2] DAIL and AG Commemorate World Elder Abuse Awareness Day